Reviews (375)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this dropshipping platform for its seamless integration with Shopify and WooCommerce, user-friendly interface, and extensive product selection. They value the automation tools, reliable supplier network, and efficient shipping tools for quick order fulfillment. The platform's responsive customer support, real-time updates, and custom branding services are also highly regarded. Merchants commend the competitive pricing, fast shipping times, and commitment to customer satisfaction. The automated order fulfillment and reliable delivery logistics are seen as transformative for businesses.

February 16, 2024

I'd love to give 5 stars, but if I am being completely transparent, I just can't do that. The service, response time, helpful information and communication...everything on the top level about Hypersku is truly phenomenal. The staff are professional, polite, and always try to go above and beyond.

5/5 for customer service and communication. Benson is fantastic!

So what is lacking? Well...the backend stuff that is unfortunately really significant for the bottom line of a business.

I tried selling these neat glasses--bad idea, do not recommend glasses of any kind, btw--and the shipping was simply outrageous. 7x more expensive than the PRODUCT. This is a huge problem! For that price, you'd think at least the shipping times would be better than say, Ali or Temu or something. No, still a month. In other words...why choose here when you could go literally anywhere else, including Amazon, and get a much better deal? And then rose bears. Bears themselves, no issues, great price. But with a nice box? Extreme shipping cost due to the size. Same response as above: why go through Hypersku for that? Not worth it. You wouldn't be making money through that; you'd probably be losing.

For some things, Hypersku is great with shipping, but again, the times in general are not good from my experience. You might have a better experience. Shipping costs and times vary per product.

For me, and I think this is important to note, my experience with dropshipping across the board--with Ali, eBay, Amazon, and Hypersku--was so negative I absolutely won't touch it again for a VERY long time. I have broken products, people wanting refunds, people not getting their stuff...totally not worth it. There are many people who do make profit and a very good profit....I just wasn't one of those people. So take this review with a grain of salt in the sense of dropshipping not being my forte!

Faith Love Fam
United States
4 months using the app
etailerhub replied February 20, 2024

Dear Faith Love Fam,

Thank you for taking the time to share your feedback with us. We appreciate your honesty and your recognition of Benson's dedication to providing excellent customer service.

We understand your concerns regarding the shipping costs associated with certain products, particularly the glasses and rose bears. Please accept our apologies for any inconvenience this may have caused.

Upon investigation into your specific case, we found that the glasses product you mentioned requires shipment through a specialized shipping line, which does incur relatively higher costs due to the nature of the product. However, we acknowledge your feedback and are actively exploring alternative shipping solutions or recommending other product options that may better suit your needs and budget.

Your experience with dropshipping is valuable feedback, and we're sorry to hear that it hasn't met your expectations. We're continuously working to improve our services and streamline the shipping process to provide better value to our customers.

Thank you for your patience and understanding. Should you have any further questions or concerns, please don't hesitate to reach out to Benson or our support team. We're here to assist you in any way we can.

Best Regards,
HyperSKU Team

May 5, 2024

We weren't particularly pleased with this, as we found the loading of product information extremely slow (it was like having a dial-up connection back in the 1990's). That was our main issue and decided to remove the application for that reason.

WONDERCRAFT LTD
United Kingdom
About 1 hour using the app
etailerhub replied May 8, 2024

Dear WONDERCRAFT LTD,

Thank you for taking the time to leave a review, and especially for your patience in sharing your experience. We sincerely apologize for the inconvenience caused by the slow loading of product information within our system.

We understand your frustration, and a 3-star rating highlights that our service fell short of your expectations. Currently, our website and system are undergoing upgrades, which may be contributing to these delays.

We value your feedback tremendously. While we understand you removed the application at this time, we would love the opportunity to demonstrate the full potential of HyperSKU.

Thank you again for your feedback. We appreciate your understanding and look forward to potentially regaining your trust in the future.

Sincerely,
The HyperSKU Team

February 16, 2024

HyperSKU is a platform that helps dropshippers source and fulfill products from China. They offer a range of services to streamline the dropshipping process, including product sourcing, order fulfillment, quality control, and shipping.

Their PRO plan includes features like:

1. **Product Sourcing**: Access to a wide range of products from verified suppliers in China.
2. **Order Fulfillment**: Automated order processing and tracking to manage orders efficiently.
3. **Quality Control**: Inspection of products before shipping to ensure they meet quality standards.
4. **Shipping**: Multiple shipping options, including ePacket, to deliver products to customers worldwide.
5. **Custom Branding**: Option to add custom branding to products and packaging.

Overall, HyperSKU can be a good choice for dropshippers looking for a reliable partner to source and fulfill products from China. However, like any dropshipping service, it's important to carefully consider the costs, shipping times, and quality control measures to ensure it aligns with your business needs and goals.

Safe Shopy
India
27 minutes using the app
etailerhub replied February 23, 2024

Hi Safe Shopy,

We greatly value your feedback and would like to better understand your experience with HyperSKU. Your insights are essential in helping us improve our service and ensure that we meet your expectations.

If you could kindly share more details about why you rated us 3 stars after installing our app within half an hour, it would greatly assist us in addressing any concerns and showcasing more of what HyperSKU has to offer.

We want to ensure that your experience accurately reflects the capabilities and benefits of our platform.

Please feel free to reach out to us at support@etailerhub.com with any additional information or suggestions you may have. We're here to assist you and make your experience with HyperSKU as positive as possible.

Best Regards,
HyperSKU