Reviews (102)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and smooth Shopify integration, which simplifies managing affiliate programs. They value the efficient onboarding, extensive educational resources, and responsive customer support. Features like robust affiliate management, including tracking and payment systems, are also highlighted. Merchants credit the app with boosting their business growth through increased traffic and sales.
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I signed up with Impact to expand the reach of my company with influencers and set up affiliate programs. I spent a fair amount of time and energy and all we received were fraudulent orders which was a royal timesuck and headache. After a while we lost our mojo to continue moving forward with the platform. I asked them if they would be open to pausing our subscription and reinstating some of our time because of the headaches. They said that is not our policy. Everyone that I have talked with at the company has been very friendly but it has not been a very good experience for us. If you work with them I hope you have better luck.
Hi, SOS Nutrients. Thanks for sharing your feedback. Our team is looking further into your issue, but some of the challenges you've been facing may be due to your account not being fully setup. Your customer success manager is reaching out to further walk you through this process and other best practices to ensure you're set up for success on the platform.
Fred did a great job helping me get the store set up. Once set up, Fred guided me through the process and did a great job pointing out the features. Great job, Fred, and thank you.
Hi there, thank you for your review! We're so glad you were able to get your store set up easily and hope you enjoy the many features the platform has to offer. Thanks again!
-Jill, Marketing Programs Manager, impact.com
The Customer Onboarding Team assisted us greatly in using this app. Thank you! It truly helped us engage and optimise partnerships.
Really simple onboarding process. Taryn was very helpful and got everything sorted quickly and easily.
Thanks, Chai Guys, for your awesome 5-star review!
Very good app to find affiliate / influencers
Thanks for the 5-star review! We're happy you're enjoying the impact.com platform.
I know Impact since 3 years ago, their platform is more friendly for users than other tradition platform.
Their head of customer success, Li Hongya, works very seriously and is sincere to users. They are really trying to help brands get better and better.
A good platform for me.
The starter plan does not give you the capability to search for partners. You also cannot work with reviewers or content creators. The only tasks you can give partners are promo codes. But the AI will sendS you applicants that do content reviews and influencers. You can NOT work with influencers on the starter plan. It is a hassle to upgrade your plan as you cannot do so with a live agent.
Thanks for sharing your feedback, GlamMagick. One of our live agents will be reaching out to help answer any questions you may have about Starter Edition's capabilities and ensure you're able to take advantage of the platform's features.
We haven't used the app in full yet so reserving one star to circle back on; however, the onboarding process was easy and seamless. Their support team - our contact was Enzo - was very helpful and quick to reply.
Thank you for your review! We are grateful for the pleasure of serving you and meeting your needs. In case you need additional assistance, please don't hesitate to reach out to shopify@impact.com
Super simple onboarding process. The onboaring team, Enzo specifically, was really helpful and attentive.
Thank you ever so much for the feedback! I'm excited to know that you're enjoying our app and support.
Submitted a request to cancel my account on September 5, 2022. Now September 11, 2022, I still haven't received an update on my account cancellation. Not sure why it takes so long to simply cancel my trial membership. The UI of the app makes no sense, the functions are complicated and do not make sense. I continue to receive random emails.
Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. We are looking into this issue and hope to resolve it promptly and accurately.