Reviews (96)

Overall rating
4.5
Counts per rating level
  • 78% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 8% of ratings are 1 stars
December 2, 2020

The Impact platform seems great. We had a wonderful experience with their onboarding team and look forward to growing our business with them.

Eco Pea Co.
Canada
16 days using the app
February 17, 2023

very confusing don't even know where to go from here even though it looks like ive completed all the steps

DaDa Bedding Collection
United States
10 months using the app
impact.com replied February 20, 2023

Hi there! Thanks for sharing your feedback. You should have received a packet of tips/tricks on being productive on impact.com's platform, but a member of our team will be reaching out to help get your program started on the right foot. If you have any additional questions, please don't hesitate to contact techpartners@impact.com

October 26, 2022

The Shopify x Impact integration was super straightforward! Our tech expert Taryn, helped us along the whole journey!! :)

Beavertown Brewery
United Kingdom
13 days using the app
impact.com replied November 3, 2022

Thanks, Beavertown Brewery for the review! We appreciate your feedback.

February 10, 2023

I've been using it for about 1.5 - 2 months, here's my realistic experience
1- Yes, some people apply to you for affiliate marketing, but the incoming traffic is 15 times a day.
2- As there was no sale, there was not even a cart addition.
3- Even though there was a $30 fee, they took $150 off my credit card for 1.5 months. I was not consulted. What do you say to those who make more money than you? And they don't ask anything
4- I asked for my money back and demanded that my account be closed. Of course, even though they said they would refund your money, 15 days passed and the money they took over did not go to my account.
5- my store format last week

I can share all the necessary information with you with screenshots. I warn you, don't expect too much. try to protect your money

OZBA SPARE PARTS ONLINE STORE
United Kingdom
7 months using the app
impact.com replied February 13, 2023

Thank you for sharing your feedback. We’re sorry your experience working with us did not match your expectations, nor did you experience the service excellence we provide. We are looking into this issue and appreciate your patience as we work to resolve it. A member of our team will be reaching out to help address this issue with you directly. Please reach out to techpartners@impact.com should you have any additional questions.

Edited December 21, 2023

I signed up with Impact to expand the reach of my company with influencers and set up affiliate programs. I spent a fair amount of time and energy and all we received were fraudulent orders which was a royal timesuck and headache. After a while we lost our mojo to continue moving forward with the platform. I asked them if they would be open to pausing our subscription and reinstating some of our time because of the headaches. They said that is not our policy. Everyone that I have talked with at the company has been very friendly but it has not been a very good experience for us. If you work with them I hope you have better luck. 

SOS Nutrients
United States
8 months using the app
impact.com replied May 10, 2023

Hi, SOS Nutrients. Thanks for sharing your feedback. Our team is looking further into your issue, but some of the challenges you've been facing may be due to your account not being fully setup. Your customer success manager is reaching out to further walk you through this process and other best practices to ensure you're set up for success on the platform.

July 21, 2022

Fred did a great job helping me get the store set up. Once set up, Fred guided me through the process and did a great job pointing out the features. Great job, Fred, and thank you.

Environ Coffee
United States
3 months using the app
impact.com replied July 22, 2022

Hi there, thank you for your review! We're so glad you were able to get your store set up easily and hope you enjoy the many features the platform has to offer. Thanks again!

-Jill, Marketing Programs Manager, impact.com

September 30, 2021

The Customer Onboarding Team assisted us greatly in using this app. Thank you! It truly helped us engage and optimise partnerships.

Duca del Cosma Global
Netherlands
3 months using the app
August 23, 2023

Really simple onboarding process. Taryn was very helpful and got everything sorted quickly and easily.

Chai Guys
United Kingdom
5 days using the app
impact.com replied August 24, 2023

Thanks, Chai Guys, for your awesome 5-star review!

September 1, 2023

Very good app to find affiliate / influencers

SUPRABURN
United States
5 days using the app
impact.com replied September 7, 2023

Thanks for the 5-star review! We're happy you're enjoying the impact.com platform.

October 24, 2023

I know Impact since 3 years ago, their platform is more friendly for users than other tradition platform.
Their head of customer success, Li Hongya, works very seriously and is sincere to users. They are really trying to help brands get better and better.
A good platform for me.

Flybird Fitness
China
4 days using the app