Reviews (999)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for effectively increasing average order values through upsells and cross-sells. It's noted for its easy installation, user-friendly interface, and high customization, allowing seamless integration with various Shopify themes. The customer support team is praised for their quick and efficient service. The app is compatible with a wide range of products and themes, significantly boosting sales through strategic feature use.

July 16, 2020

Do not take this application. Do not use it, you will waste your time and your money, they are very slow !

Fruisst
France
About 1 hour using the app
In Cart Upsell replied July 17, 2020

Hello friends at Fruisst!

This is Melissa, one of the Success Managers with In Cart Upsell.

I am extremely sorry about that! I and my team reviewed your ticket and we can get your offer showing for you in no time!

This happens for some themes especially when they are updated -- please let us know how we can rectify this issue? We want to ensure our customers are fully satisfied with our app. Even one 1-star reviews really hurts our rating on the app store :-(

Sounds like we owe you a full refund… Again please let me know what we can do to convince you to either remove your review that you left here, or change it to 5 stars? I would REALLY appreciate it!!

-Melissa & the In Cart Upsell Support Team

September 28, 2020

DONT PURCHASE THIS APP. Their Customer Support was supposed to fix our cart load speed manually as the app was slowing it down and crushing our cart page so that people weren't able to checkout. They assured us that they will install javascript manually which will help it. After their manual "fix" we lost over $4000 in revenue in a few hours!!!

BeautifulEarth Boutique
United Kingdom
About 1 hour using the app
In Cart Upsell replied September 30, 2020

Hello! Thanks for this review. We DEFINITELY want to get it right for you 100%, and this type of issue is very rare for our app.

Our dev team has been emailing you to make sure to get this cleaned up for you, whatever it takes. Can you let us know how things are looking now? I really appreciate it!

Here to help, and very sorry you experienced this.

Sean (Ops Guru) & The In Cart Upsell Team

November 14, 2016

Works great on desktop but does not work on mobile devices. Disappointed.

Skiff Life We Fish Skinny Water
United States
14 minutes using the app
In Cart Upsell replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for In Cart Upsell. We took over this app from the previous owner :)

You left a negative review for In Cart Upsell a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app (including new features and much better support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the In Cart Upsell Team

February 24, 2021

VERY EXPENSIVE FOR JUST ONE UPSELL. They do not have other options in terms of display popup.
Their automatic setup is completely TRASH. Never worked and I do not know how to do it manually. So just setting up a popup every time have to contact their support team?

Uniqcarts
India
9 minutes using the app
In Cart Upsell replied February 24, 2021

We have gathered some information and it seems that this review is suspected to be foul play by our competitors. The store has been posting negative reviews of similar nature in other apps within Shopify, and possibly under a different store name previously.
We have contacted Shopify support to report on the possible abuse of the review system by the store.
In Cart Upsell's support team is available 24/7 to assist our users with any issues faced, please let write in to us through info@incartupsell.com - and we will gladly assist you with the setup or anything else!

September 16, 2016

Great CTA and conversion rates!

Zennbrae
Canada
August 8, 2020

Great app for upselling in the cart page! Benedict has been very helpful and fast to respond to our issue. We look forward to seeing great results from this app. We recommend this app for anybody who is looking to increase their average order value :)

THE PINEAPPLE EVERYTHING
Canada
In Cart Upsell replied August 10, 2020

Hello friends from THE PINEAPPLE EVERYTHING!

We appreciate you taking the time out to leave this awesome review, it is immensely appreciated! We are glad our app has been useful to you :-) Don't hesitate to reach out with any more queries you may have.

-Melissa & the In Cart Upsell Support Team

September 18, 2024

Vorda
United States
Over 1 year using the app
In Cart Upsell replied September 23, 2024

Hi Vorda,

Thank you for the 5-star rating! We're thrilled to receive your positive feedback. If you need any assistance, we're just a message away.

October 28, 2024

La Lenga
Chile
7 days using the app
In Cart Upsell replied November 5, 2024

Hi La Lenga,

Thank you for the 5-star rating! We're thrilled to receive your positive feedback. If you need any assistance, we're just a message away.

May 6, 2024

Kidslar
Poland
15 days using the app
In Cart Upsell replied May 8, 2024

Hi Kidslar,

Thank you for you rating on our app! We're delighted to hear that our app is fulfilling your needs.