Reviews (997)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective upselling and cross-selling capabilities, noting its ease of setup and customization. It integrates well with various themes, enhancing shopping experiences and increasing average order values. The support team is praised for their quick and efficient problem-solving. Features like A/B testing and time-sensitive offers further optimize conversions and improve customer engagement.

Edited January 23, 2018

Makes the site load way slower sometimes. Had to uninstall it.

Wemakehomes
Romania
1 day using the app
In Cart Upsell replied July 8, 2019

Hello!
This is Sean, the Customer Success Manager for In Cart Upsell. We took over this app from the previous owner :)

You left a negative review for In Cart Upsell a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the In Cart Upsell Team

---------------------------
Previous Reply:​

I'm sorry this happened to you! We've fixed this issue - it's no longer possible for this app to slow down your store.

May 9, 2023

The app i was looking for!

Very good for cart page upsell and super helpful support to help you with your design.

Kreaturen
Sweden
About 1 hour using the app
In Cart Upsell replied May 10, 2023

Hello to our friends at Kreaturen

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to provide you with excellent support. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!

Tanu & The In Cart Upsell & Cross Sell Support Team

March 17, 2023

Excellent customer service! I was having an issue with the setup wizard and Lasandra had me up and going in 10 minutes. Cant wait to see how this app does to drive sales

Angling Revolution
United States
About 1 hour using the app
In Cart Upsell replied March 22, 2023

Hello to our friends at Angling Revolution

Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that Lasandra was responsive and helpful. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The In Cart Upsell & Cross Sell Support Team

May 19, 2023

I am giving 5 stars just because of their customer support! Their support is relatively fast and the staff is amicable!

Aroma Concepts
United States
About 1 hour using the app
In Cart Upsell replied May 25, 2023

Hello to our friends at Aroma Concepts

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to provide you with excellent support. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Tanu & The In Cart Upsell & Cross Sell Support Team

September 9, 2020

Seems like it should be simple to install, but never showed up live on my site. limited functionality. NO SUPPORT WHATSOVER! I waited 24 hours, but nothing.

frisqie
United States
About 18 hours using the app
In Cart Upsell replied September 9, 2020

Hello! I show that you emailed us a support request yesterday, and we replied IN 15 MINUTES to your request, asking you to please give us your Shopify Store URL so we could fix it for you asap...

Perhaps our reply email went to your junk mail? Please review your records, I also emailed you directly...

Please reply and help us get this resolved. Thanks SO much. We truly DID email you back in 15 minutes when you emailed us... but we never heard back from you after that...

Sean & The In Cart Upsell Team

February 21, 2023

Customer service is very reactive and efficient! Thank you Denis I really appreciated your help and your professionalism.

As I Am
United States
36 minutes using the app
In Cart Upsell replied February 22, 2023

Hello to our friends at As I Am

Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that Denis was responsive and helpful. We go above and beyond to help every merchant and I am glad we hit the mark for you. We wish you and your store a great success!

Tanu & The In Cart Upsell & Cross Sell Support Team

January 10, 2020

This app is incredible and has made me hundreds of dollars in profit monthly ! There support is also outstanding and has went above and beyond to help me with issues on my store on a Friday even though the issue had nothing to do with their app in the first place , they still fixed the problem for me. I highly recommend this app !

Pod Plug
United States
8 minutes using the app
In Cart Upsell replied January 13, 2020

Hello friends from Pod Plug!

Really happy that our app is helping your store make more $$ per order! And our support team works really hard to help our clients -- so we appreciate the kudos! Here's to big success for Pod Plug online...

-Sean & the In Cart Upsell Support Team

July 16, 2020

Do not take this application. Do not use it, you will waste your time and your money, they are very slow !

Fruisst
France
About 1 hour using the app
In Cart Upsell replied July 17, 2020

Hello friends at Fruisst!

This is Melissa, one of the Success Managers with In Cart Upsell.

I am extremely sorry about that! I and my team reviewed your ticket and we can get your offer showing for you in no time!

This happens for some themes especially when they are updated -- please let us know how we can rectify this issue? We want to ensure our customers are fully satisfied with our app. Even one 1-star reviews really hurts our rating on the app store :-(

Sounds like we owe you a full refund… Again please let me know what we can do to convince you to either remove your review that you left here, or change it to 5 stars? I would REALLY appreciate it!!

-Melissa & the In Cart Upsell Support Team

September 28, 2020

DONT PURCHASE THIS APP. Their Customer Support was supposed to fix our cart load speed manually as the app was slowing it down and crushing our cart page so that people weren't able to checkout. They assured us that they will install javascript manually which will help it. After their manual "fix" we lost over $4000 in revenue in a few hours!!!

BeautifulEarth Boutique
United Kingdom
About 1 hour using the app
In Cart Upsell replied September 30, 2020

Hello! Thanks for this review. We DEFINITELY want to get it right for you 100%, and this type of issue is very rare for our app.

Our dev team has been emailing you to make sure to get this cleaned up for you, whatever it takes. Can you let us know how things are looking now? I really appreciate it!

Here to help, and very sorry you experienced this.

Sean (Ops Guru) & The In Cart Upsell Team

November 14, 2016

Works great on desktop but does not work on mobile devices. Disappointed.

Skiff Life We Fish Skinny Water
United States
14 minutes using the app
In Cart Upsell replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for In Cart Upsell. We took over this app from the previous owner :)

You left a negative review for In Cart Upsell a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app (including new features and much better support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the In Cart Upsell Team