Reviews (997)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective upselling and cross-selling capabilities, noting its ease of setup and customization. It integrates well with various themes, enhancing shopping experiences and increasing average order values. The support team is praised for their quick and efficient problem-solving. Features like A/B testing and time-sensitive offers further optimize conversions and improve customer engagement.

Edited May 19, 2021

5/19/21 - App is still not working. It does respond to the vendor based rules. Such a disappointment. This app stopped working correctly after testing their new Ai Autosuggest. I emailed support several days ago to let them know the app was no longer responding to the vendor based rules. They have not corrected the errors and they have stopped responding to emails.

Whiskey N Biscuits
United States
6 days using the app
In Cart Upsell replied May 17, 2021

Hi Whiskey N Biscuits,

We fully understand the frustration for the lack of communication over the weekends. The issue had actually been resolved, All previously disabled features were enabled and all offers are working as expected. Check your email for the latest updates on this issue.

Benedict & In Cart Upsell team

October 17, 2022

I use this app on all my stores. It's an easy and non-intrusive ways to bump up the Average Order Value

Broderik
United States
About 5 hours using the app
In Cart Upsell replied October 18, 2022

Hello to our friends at Broderik

Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The In Cart Upsell & Cross Sell Support Team

December 3, 2020

Few complications during set up, but I have to say Customer Support is really great. My first discount in cart has been live for 24hrs, so I can't say if the conversation works well or not yet, but I am pleased with CS and ease of use.

Navesink PPE
United States
6 days using the app
In Cart Upsell replied December 4, 2020

Hello to our friends from Navesink PPE

We appreciate you leaving your feedback, thanks for leaving us this great review! :-)

-Melissa & the In Cart Upsell Support Team

May 26, 2023

The app is pretty straight forward and easy to understand.
I needed a little tweak to the positioning of my offer and thankfully Denis was extremely helpful by putting me through what I needed to do.

Thank you Denis!

olarsgrace
United Arab Emirates
About 4 hours using the app
In Cart Upsell replied May 29, 2023

Hello to our friends at olarsgrace

Thanks for sharing your review with the community and us. We're thrilled to learn that our support team was able to provide you with excellent support. We are delighted to learn that Denis was responsive and helpful. We go above and beyond to help every merchant and I am glad we hit the mark for you. We wish you and your store great success!

Tanu & The In Cart Upsell & Cross Sell Support Team

December 3, 2020

Seems to work great but with the free version (as stated) there is a "Powered By In Cart Upsell" that looks so tacky and who wants their customer to see it as a upsell funnel!!! Otherwise works easy enough.
Will probably uninstall.

Red Robin
United Kingdom
5 days using the app
In Cart Upsell replied December 4, 2020

Hello to our friends from Red Robin

Thank you for leaving us this review! We have made note of your concerns and will definitely work on this! We wish you all the best!

-Melissa & the In Cart Upsell Support Team

January 28, 2016

Incredible app and WILL is awesome and a big help! Now I can recommend product upsells at the RIGHT TIME and not annoy people. Easy to install and easy to implement

Kick Print
United States
About 4 hours using the app
January 23, 2024

Very responsive team assisted me getting all setup, the app is very customizable and does what it's supposed to do

Nutrili
United Arab Emirates
About 4 hours using the app
In Cart Upsell replied January 30, 2024

Hello Nutrilli,

It is great that you could leave us this review and we appreciate you acknowledging our team. We strive to have onboarding sessions for our merchants to help you with setting up the app the way that you want it. Thank you again!

The Support Team

May 14, 2020

Never ever wrote reviews before, but this level of customer service is Amaaaaaaazing Benedict O. is great he helped me for an hour and half getting it to look exactly like its a part of my website. love this app and the support team.

The North Brand
United States
About 4 hours using the app
In Cart Upsell replied May 15, 2020

Hello friends from The North Brand!

WOW!! GREAT REVIEW!! Really happy that you think our customer support is amazing -- we appreciate the kudos! Here's to big success for The North Brand online...

-Sean & the In Cart Upsell Support Team

April 1, 2016

Interesting app..My main concern was to find out if its MOBILE FRIENDLY and was glad to see that it is.

Fabsista
Kenya
3 days using the app
May 4, 2023

Brilliant support once you purchase. It's helping upsell on every SKU! Lasandra who helped us set up the offers was incredibly patient and very clear in her instructions to make sure it worked without any issues.

Noughty Wine US
United States
About 3 hours using the app
In Cart Upsell replied May 5, 2023

Hello to our friends at Noughty Wine US

Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that Lasandra was responsive and helpful. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!

Tanu & The In Cart Upsell & Cross Sell Support Team