In Cart Upsell & Cross‑Sell , 968 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to enhance sales and average order value through its user-friendly interface and customizable features. Its unique features, such as in-cart upsells and cross-sells, A/B testing, and autopilot, are well-received, though the autopilot may not always suggest the best match. The design options are adaptable to various store themes. The customer support, especially Lasandra and Denis, are praised for their prompt and efficient service. The app is recognized for its speed, performance, and flexibility in managing offers.
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We had a minor setup wizard issue so we hopped on chat with the devs. They solved the issue super quickly and positioned our upsell widget exactly where we wanted it. A+ support!
Hello, ColorLugs™ & Team,
Thanks for your review, we really appreciate it. Glad to know you had a positive happy experience. You can contact us anytime for any app support.
We wish ColorLugs™ great successes and all the very best!
Cheers!
`Harish - Customer Success Team
great support, just helped me install the app. looking forward to the additional sales! I like the ways you can customize the widget.
Hello to our friends from Twisted Movement
Thank you for leaving this thoughtful review! We appreciate you taking the time out to share this review with us and the community! We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The In Cart Upsell & Cross-Sell Support Team
Makes the site load way slower sometimes. Had to uninstall it.
Hello!
This is Sean, the Customer Success Manager for In Cart Upsell. We took over this app from the previous owner :)
You left a negative review for In Cart Upsell a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the In Cart Upsell Team
---------------------------
Previous Reply:
I'm sorry this happened to you! We've fixed this issue - it's no longer possible for this app to slow down your store.
Excellent customer service! I was having an issue with the setup wizard and Lasandra had me up and going in 10 minutes. Cant wait to see how this app does to drive sales
Hello to our friends at Angling Revolution
Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that Lasandra was responsive and helpful. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The In Cart Upsell & Cross Sell Support Team
I've been only using the app for a day or so but had an issue with the popup showing up, I sent a short email to their team and IN MINUTES had a response and the issue was quickly fixed by their team, Literally in disbelief as to how fast it was resolved. Shout out to Jevon for the amazing customer service.
Hello to our friends from Reflex Insert
We're happy you had a fantastic experience with us! Thanks for leaving us this awesome review! We're thankful for amazing customers like you. We will be sure to let Jevon know that his assistance was very much appreciated :-)
Melissa & the In Cart Upsell Support Team
We have only been using the app for a couple of days now but, it was super easy to set up. We had a couple of simple customizations we wanted to get done and like other reviews said the support was very quick to respond to us. Less than 2 hour response time.
Hello friends from Tampa Bay Masks!
Our heartfelt thanks to you for leaving us this awesome 5-star review! thanks as well for the kudos on our customer support :-) We're extremely glad for the support!
-Melissa & the In Cart Upsell Support Team
Customer service is very reactive and efficient! Thank you Denis I really appreciated your help and your professionalism.
Hello to our friends at As I Am
Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that Denis was responsive and helpful. We go above and beyond to help every merchant and I am glad we hit the mark for you. We wish you and your store a great success!
Tanu & The In Cart Upsell & Cross Sell Support Team
Seems like it should be simple to install, but never showed up live on my site. limited functionality. NO SUPPORT WHATSOVER! I waited 24 hours, but nothing.
Hello! I show that you emailed us a support request yesterday, and we replied IN 15 MINUTES to your request, asking you to please give us your Shopify Store URL so we could fix it for you asap...
Perhaps our reply email went to your junk mail? Please review your records, I also emailed you directly...
Please reply and help us get this resolved. Thanks SO much. We truly DID email you back in 15 minutes when you emailed us... but we never heard back from you after that...
Sean & The In Cart Upsell Team
Incredible app and WILL is awesome and a big help! Now I can recommend product upsells at the RIGHT TIME and not annoy people. Easy to install and easy to implement
Never ever wrote reviews before, but this level of customer service is Amaaaaaaazing Benedict O. is great he helped me for an hour and half getting it to look exactly like its a part of my website. love this app and the support team.
Hello friends from The North Brand!
WOW!! GREAT REVIEW!! Really happy that you think our customer support is amazing -- we appreciate the kudos! Here's to big success for The North Brand online...
-Sean & the In Cart Upsell Support Team