Reviews (997)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective upselling and cross-selling capabilities, noting its ease of setup and customization. It integrates well with various themes, enhancing shopping experiences and increasing average order values. The support team is praised for their quick and efficient problem-solving. Features like A/B testing and time-sensitive offers further optimize conversions and improve customer engagement.

June 2, 2021

Easy to navigate & simple design. It would be great if there was more depth with the does/does not include rules, as this can be quite limiting.

Julia Gash
United Kingdom
21 days using the app
In Cart Upsell replied June 4, 2021

Hello to our friends from Julia Gash

We appreciate the feedback and we are reviewing this! Thank you for letting us know your concerns! We appreciate you leaving this honest review! :-)

-Melissa & the In Cart Upsell Support Team

August 1, 2017

Base features are good. However the app advertises itself as offering functionality to offer discounted items at checkout, and this is false - you must create a discounted duplicate of your item. Once you have overcome the inventory management issues in making this happen, you discover that the app is not able to prevent customers from acquiring your discounted product offer if they remove the initial item from their cart. The app is therefore not appropriate for integrated inventory or drop ship systems as manual oversight must be applied to all upsold orders.

Planet Macabre
Canada
23 days using the app
In Cart Upsell replied July 8, 2019

Hello!
This is Sean, the Customer Success Manager for In Cart Upsell. We took over this app from the previous owner :)

You left a negative review for In Cart Upsell a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app (including new features and much better support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the In Cart Upsell Team

---------------------------
Previous Reply:​

Thanks for your feedback! Just want to let you know the "discounted duplicate" method is no longer necessary! We now integrate with Shopify's new, super powerful discount system to automatically apply discounts and prevent shoppers from circumventing the terms of the discount.

February 13, 2023

Just what I was looking for. Denis helped us set up a custom offer in a matter of minutes. Can gladly recommend this app for cart upsells!

Klockeriet.se
Sweden
About 17 hours using the app
In Cart Upsell replied February 15, 2023

Hello to our friends at Klockeriet.se

Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that Denis was responsive and helpful. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!

Tanu & The In Cart Upsell & Cross Sell Support Team

March 18, 2022

Awesome, the support helped me to have custom CSS and custom upsell they are just perfect , thank you again!

Unusual Jewelry
France
About 14 hours using the app
In Cart Upsell replied March 22, 2022

Hello friends at Unusual Jewelry

We are extremely happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are happy our support team has been so helpful! We are grateful for awesome customers like you! We wish you and your store great success.

Tanu & The In Cart Upsell & Cross-Sell Support Team

Edited September 19, 2019

This app is great I'm still testing so will be updating my review in a few days. Just be careful before the trial period ends you have to choose your plan or you will be upgraded to the highest plan. The customer service is quick and reliable. Thank you.

Silvershine
United States
15 days using the app
In Cart Upsell replied September 19, 2019

Glad you're enjoying it so far! To clarify, we do not and cannot automatically change your plan - it's not possible for a Shopify app to do that. You have to select, and then confirm, any app charge before it can be added.

July 23, 2016

I like the app however I don't like the fact that you have restricted feature and you have to add your brand on the offer where customers will be able to see it. That will not make people upgrade if they don't want to. Beside of that,I love it!

Integrity Ps
United States
13 days using the app
In Cart Upsell replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for In Cart Upsell. We took over this app from the previous owner :)

You left a negative review for In Cart Upsell a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app (including new features and much better support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the In Cart Upsell Team

February 10, 2022

Very good app and great support. Would totally recommend! Very good app and great support. Would totally recommend!

ANZ Factory
United States
About 9 hours using the app
In Cart Upsell replied February 11, 2022

Hello friends at ANZ Factory

We are happy you had such a great experience! Thank you for leaving this fantastic review. We are so glad our support team was able to assist you. We really appreciate the high recommendation! We wish you and your store all the best.

Tanu & The In Cart Upsell & Cross-Sell Support Team

May 9, 2017

It works, but I'm removing it. The 7 step process to implement is a nightmare. You better be comfortable editing your templates manually and you should be very careful. The "hidden product" trick is not so hidden on all pages. Good luck finding which files to change to make sure that they don't appear inadvertently. I was also not a big fan of having to duplicate an item and add a "hiddenproduct' tag. It's just another thing to manage.

I'd also like to point out that the instructions were not totally accurate for my theme which is currently the free Supply Theme. Again, you might want to know what you are doing here. If you are uncomfortable editing your HTML files, I'd stay away from this app.

I think this should be push button deploy, then setup and manage. It's just not that simple.

I love the idea and will be searching for another alternative once I uninstall this app.

Roccos Market
United States
10 days using the app
In Cart Upsell replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for In Cart Upsell. We took over this app from the previous owner :)

You left a negative review for In Cart Upsell a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the In Cart Upsell Team

May 6, 2020

Do not trust these people i choose the free plan to try out the app i decided i did not need the app at that moment so i decided to uninstall it and they charged me a "usage fee" on a free plan. This has to be illegal somehow. daylight robbery.

GoPasta
Lebanon
9 days using the app
In Cart Upsell replied May 7, 2020

Hello! We would never charge someone who doesn't WANT to be charged. HAPPY to credit this back asap. I've emailed you directly to get it resolved. Please reply and we'll get you taken care of right away! Thanks :)

Sean & The In Cart Upsell Support Team

August 5, 2021

Not good app. when i want to remove it and asked for help from developer to remove code from my theme, he said manage it yourself. i cleraly informed i am not a developer while downloading the app - at that time you said you will help but now wont since the app is not working for me.

Belora
India
8 days using the app
In Cart Upsell replied August 6, 2021

Hey Belora, Tanveer this side, Customer Success Manager.

Thanks for raising your concern. And I want to apologize for the confusion that happens here.

I wanted to clarify we are not injecting any of our code into Shopify themes. So, I would really want to help you out if I know the cause of your dissatisfaction.

I want to apologize for the experience that you faced while using the app. This issue has never happened before with any of our clients.

we will be happy to have a screen-sharing call with you and walk you through everything in detail if you are still facing any issues.

Again, we are so sorry about what happened here (it is not normal with our app). We work SUPER hard to make sure every merchant who uses our app has an A+ experience.

Tanveer & In Cart Upsell Support Team