Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to enhance sales and average order value through its user-friendly interface and customizable features. Its unique features, such as in-cart upsells and cross-sells, A/B testing, and autopilot, are well-received, though the autopilot may not always suggest the best match. The design options are adaptable to various store themes. The customer support, especially Lasandra and Denis, are praised for their prompt and efficient service. The app is recognized for its speed, performance, and flexibility in managing offers.

February 24, 2023

Great app and great, very friendly and fast customer service from Denis. 5-stars from me. /Paul Persson

eu.cleancutcopenhagen.com
Denmark
1 day using the app
In Cart Upsell replied February 24, 2023

Hello to our friends at eu.cleancutcopenhagen.com

Thanks for sharing your review with us and the community. We're thrilled to learn that Denis was able to provide you with excellent support. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Cheers,
Pushpesh & the In Cart Upsell & Cross Sell Support Team

March 22, 2016

had the app for about 1 week and noticed my sales were down. played about with my site for abit and found out when the app pops up it removes the payment button so custermars couldn't pay!! removed the app and sale are back on track. overall the app was good, just need to fix that bug

Therightchargers
United Kingdom
About 1 month using the app
In Cart Upsell replied July 8, 2019

Hello!
This is Sean, the Customer Success Manager for In Cart Upsell. We took over this app from the previous owner :)

You left a negative review for In Cart Upsell a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app (including new features and much better support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the In Cart Upsell Team

---------------------------
Previous Reply:​

Thanks for being one of our first users! This early bug is now fixed. I apologize for the pain it caused you!

April 3, 2023

The support is cool, helped me, but at first I expected it for a long time, but they helped. I recommendet

Only Pets
United Kingdom
28 days using the app
In Cart Upsell replied April 3, 2023

Hello to our friends at Only Pets

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the In Cart Upsell & Cross Sell Support Team

August 19, 2020

We have only been using the app for a couple of days now but, it was super easy to set up. We had a couple of simple customizations we wanted to get done and like other reviews said the support was very quick to respond to us. Less than 2 hour response time.

Tampa Bay Masks
United States
1 day using the app
In Cart Upsell replied August 19, 2020

Hello friends from Tampa Bay Masks!

Our heartfelt thanks to you for leaving us this awesome 5-star review! thanks as well for the kudos on our customer support :-) We're extremely glad for the support!

-Melissa & the In Cart Upsell Support Team

February 17, 2023

Exactly what we were looking for! Super easy to set up the offers and the support team is incredible! We were having some trouble getting the pop up to show in our cart and the team was able to help us same day. Highly recommend!

Brightech
United States
1 day using the app
In Cart Upsell replied February 20, 2023

Hello to our friends at Brightech
Thanks for sharing your review with the community and us. We're thrilled to learn that our support team was able to provide you with excellent support. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!

Tanu & The In Cart Upsell & Cross Sell Support Team

December 6, 2022

Personalization exceeded expectations! The team made is so easy to customize the upsell cart to my website - they were responsive and the process was seamless...and over chat, which was super convenient! Very happy so far.

Stone and Rose
United States
1 day using the app
In Cart Upsell replied December 9, 2022

Hello to our friends at Stone and Rose

Thank you for leaving this thoughtful review! We appreciate you taking the time to share this review with us and the community! We are happy our support team was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed!

Tanu & The In Cart Upsell & Cross Sell Support Team

March 1, 2022

Great customer service! Very helpful setting everything and easily integrates with our store. 10/10 would recommend.

Crooked Store
United States
1 day using the app
In Cart Upsell replied March 2, 2022

Hello friends at Crooked Store

Thank you for leaving this thoughtful review! We appreciate you taking the time out to write this! We are happy our support team was able to assist you promptly. We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The In Cart Upsell & Cross-Sell Support Team

January 24, 2023

Great support, they answered all my questions directly and fixed my problem so i am very happy. Very friendly aswell.

Hälsopaketet
Sweden
About 24 hours using the app
In Cart Upsell replied January 24, 2023

Hello to our friends at Hälsopaketet

Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that our support team has been helpful. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the In Cart Upsell & Cross Sell Support Team

August 19, 2022

The big advantage of this development – fast support! Thank you for help! It's very important for business.

Fabula Coffee
United States
About 23 hours using the app
In Cart Upsell replied August 19, 2022

Hello to our friends from Fabula Coffee

Thanks for the awesome review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are happy our support team was able to assist you. We truly appreciate your business, and we would like to thank awesome customers like you for your amazing support!

Tanu & The In Cart Upsell & Cross-Sell Support Team

October 15, 2022

Super easy to set up although there were some problems with the setup wizard on my shopify theme. As I already read in the other comments: Fastest support I have ever seen on any customer service. Just told them my problem via chat an literally hald a minute later my problem was solved and included to my shop. Awesome!

Fruitjunkies
Germany
About 21 hours using the app
In Cart Upsell replied October 15, 2022

Hello to our friends at Fruitjunkies

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to provide you with excellent support. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Cheers,
Pushpesh & the In Cart Upsell & Cross Sell Support Team