A1: back in stock | sms alerts

I've been using this app for quite a while now and it's useful. Simple to set up and the support is also very good.

Great customer support. We had issues with our theme and they responded promptly and solved the problem. Thanks team!

The Spur It App works very well. The pop up option allows for email input on the product screen. Restock email comes up soon after the item is back in stock.

The UI can use some improvements. An option to import subscribers from a CSV file would be nice, but the overall very useful app and great customer service.

This app is super easy to use. The response time when needing help is super fast. Ilya fixed our issue straight away. Highly recommend.

Edit:
We originally gave a 5-star review, but after using this app for quite some time, we need to change to 3 for two reasons (1) The app has changed to notifying customers on an arbitrary 2-hour cycle. So products can sell out before app can send out the emails, leading to unhappy customers (2) when product variants are deleted there's no simple way to delete multiple subscribers/notifications if they've been contacted manually advising item is discontinued. In one instance we had 180 notifications to delete, we had to scroll through 6 pages of notifications to delete 1st person, and was then pushed back to page one. So had to scroll through 10 pages to delete 2nd person. Going to be a long day.....would be so much easier if you could filter by email address to speed process up. Thanks

Original post:
Great app! Easy, effective way to generate sales when stock is replenished, and an excellent info source when planning new purchases. And support team are really helpful and responsive.

We've been using this app for a few years now. It does what it claims without issue. The support has also been quite fast, we are happy with what we've paid for. 1 thing that we like to see improvements is that we can manage the notification for a customer and search for the customer instead of going through a lot of pages

Our customers LOVE the "notify me when it's back in stock" feature. We love the ability to export data to csv. Well done!

Terrible communication and customer service. Pushed out an update earlier this week, which seemed to break the app. Whenever we tried to get through, it would either give a 501 error, say that there is an "Internal Error", or just never load. Contacted customer service both on email and their phone line -- the phone line was no help, and on email it seemed like they didn't even read it as their "solution" was something that was not related to our problem at all. All of this happened a day before we had a big launch, and caused a negative impact to our business because 1.) we were driving users to sign up for the upcoming products, and they obviously couldn't and 2.) for all the customers that had previously signed up, we couldn't send email notifications out to. We had contacted our Shopify customer service managers, who then contacted the app developers, but all they got from this team was that the app was working fine. With such half-hearted help we will be looking for a new app.

It has helped us tremendously! increased sales, and allows us to know how to order going forward. Highly recommend this for small to medium online businesses.

Lisa

Edit:
We originally gave a 5-star review, but after using this app for quite some time, we need to change to 3. The app has changed to notifying customers on an arbitrary 4-hour cycle. We have some products that come in limited quantities, and most sell out before the app can send out the emails. This has led to many unhappy customers, who were looking forward to receiving an email about a product, only to receive the email hours after the product had sold out.