SpurIT Back in Stock Alerts , 67 reviews

We've been using this app for a few years now. It does what it claims without issue. The support has also been quite fast, we are happy with what we've paid for. 1 thing that we like to see improvements is that we can manage the notification for a customer and search for the customer instead of going through a lot of pages

The app has proved extremely useful to us, and has helped loads of our customers during the busiest time of year for us - it definitely reduces the amount of work we do to keep users up to date with stock on popular items. Any issues that we have had have been ironed out extremely quickly - the last one sorted within an hour and a half from first contact; and that is not something that happens very often these days! Friendly helpful staff. The design of the widget is a little clumsy, but we've been able to adapt it nicely for our purposes all the same.

I have just started using the In-Stock app and it has paid for itself already - I have had 8 sales leads in the last two weeks that I would have otherwise missed out on.

excellent app and Philip as been really helpful with all the customisation i asked him, great job :-)
i really recommend this app!

Really Love this app but we cant work out how to upgrade to the higher plans?

Edit:
We originally gave a 5-star review, but after using this app for quite some time, we need to change to 3 for two reasons (1) The app has changed to notifying customers on an arbitrary 2-hour cycle. So products can sell out before app can send out the emails, leading to unhappy customers (2) when product variants are deleted there's no simple way to delete multiple subscribers/notifications if they've been contacted manually advising item is discontinued. In one instance we had 180 notifications to delete, we had to scroll through 6 pages of notifications to delete 1st person, and was then pushed back to page one. So had to scroll through 10 pages to delete 2nd person. Going to be a long day.....would be so much easier if you could filter by email address to speed process up. Thanks

Original post:
Great app! Easy, effective way to generate sales when stock is replenished, and an excellent info source when planning new purchases. And support team are really helpful and responsive.

This app works wonderfully! We no longer need to have a document to reference & contact customers when shipments arrive. Thank you for making this step easier for us!

I personally love this app! Our customers use it frequently because we sell out so darn fast due to high demand. It kind of builds up an anticipation when customers know when the product is restocked. Sales skyrocket the day of restock because the customers that have been waiting a long time immediately purchase once they receive the notification. Also, the app has been an incredible tool to see which items are highly in demand. I can track which customers are requesting which items the most. I'll tend to restock the items that are in most demand based off the in stock reminder app. We have had thousands of customers use this feature and glad I've implemented it into the store.

The only criticism that I have for the actual app is the email notification the customer receives when the product is back in stock. The email is very generic looking and not really customizable. It doesn't feel personal or in tone with the brand I've created.

A great app for allowing customers to sign up to be notified when a product is back in stock. Saves us time in having to answer emails asking about out-of-stock items. I only wish that the language in the templates was written in better English.

Terrible communication and customer service. Pushed out an update earlier this week, which seemed to break the app. Whenever we tried to get through, it would either give a 501 error, say that there is an "Internal Error", or just never load. Contacted customer service both on email and their phone line -- the phone line was no help, and on email it seemed like they didn't even read it as their "solution" was something that was not related to our problem at all. All of this happened a day before we had a big launch, and caused a negative impact to our business because 1.) we were driving users to sign up for the upcoming products, and they obviously couldn't and 2.) for all the customers that had previously signed up, we couldn't send email notifications out to. We had contacted our Shopify customer service managers, who then contacted the app developers, but all they got from this team was that the app was working fine. With such half-hearted help we will be looking for a new app.