Reviews (464)

Overall rating
4
Counts per rating level
  • 67% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient syncing of inventory and orders between eBay and Shopify, which helps prevent overselling and reduces manual efforts. It offers features like easy product listing, customizable templates, and support for variant listings, enhancing eBay listing management. The app is noted for its reliable performance and responsive customer support, making it a valuable tool for increasing sales and brand visibility across platforms.

May 14, 2021

Would rate this a Zero- Backend team has no idea what they are doing nor will they honor anything they say- Avoid Subscription as once they have your money you'll never get it back even if you cancel your account and they "mistakenly" never did on their end. Guess my company is just out of that money now as they refuse to refund their error.

Bewild
United States
Over 4 years using the app
March 30, 2016

The worst customer support. Software crashes multiple times a day. Company hides behind emails. ZERO customer support. No possibility to speaking with a person or solving the issues. NO ONES CARES. If you care about your shopify store use somone else - they are not worthy of your time! you are welcome to contact us to hear more!

Lorenas Worth
United States
Over 3 years using the app
January 30, 2020

LIARS!!!! I have been a customer for years. I used their app on 3 sites. On a routine import Inkfrog mixed up all the images so the items in inkfrog had the wrong item. I tried to work with them. I had to get shopify involved. Shopify proved to them that I never changed the images. They refused to acknowledge it was their mistake. Their customer service is the most RUDE and ARROGANT and its not a ...

QuickDVDdelivery
United States
Over 3 years using the app
July 23, 2017

Had been using for around 9mths now, was great at the start. However, it seems that no fixes are implemented to their app if shopify updates themselves.
There has been a few big updates from shopify, and every time this app gets worse and worse! I have seen my EBAY rating from top rated seller drop to below average in the last 8 weeks due to this app not syncing correctly and hiding sales, ...

Cherri Lane
Australia
About 3 years using the app
December 13, 2016

TERRIBLE. My orders are not syncing through from Ebay. I have orders pending in my eBay and my team can't see them in Shopify in order to ship them. This has happened several times and no solution. I also have inventory syncing issues all the time. Convenient when it works but right now TERRIBLE.

Blue Daisy
United States
About 3 years using the app
Edited May 14, 2019

I used to think this app was pretty good, but lately, I keep having problems syncing my inventory. For example, something will sell on eBay, say, yesterday, and today, the inventory still hasn't synced with my Shopify store. Also, when I contact customer support, it seems like they just manually update it, but don't fix the root of the problem. They do not care. All they say, when I ask why it ...

woot & hammy
United States
Almost 3 years using the app
inkFrog, Inc replied May 17, 2019

Thank you for giving us feedback on your experience. We will be taking note of your feedback to ensure that the problems are reviewed with our customer care team and ...

January 12, 2020

Terrible customer service.
I want to change the app..
Quick response but just sent templates.
I can't recommend

BOROPBY - Japanese Fashion & Lifestyle
Japan
Over 2 years using the app
Edited July 17, 2017

I've been using inkfrog for nearly 2 years now and for the most part it's been really good. It generally keeps the inventory synced up regularly and the support staff are fast to assist (usually have issues resolved in 12 hours or so) however the software can be terribly unreliable when it comes to syncing orders from ebay to shopify which is a real pain. It results in a lot of lost time have to ...

My Lash Store
Australia
Over 2 years using the app
August 13, 2018

Using this software has been the worst experience I've had with Shopify. I wouldn't recommend it to anyone. It would make changes that I had set to not be changed.
Support was rude and unhelpful.

Videguy Collectibles
United States
Over 2 years using the app
Edited December 8, 2018

At this point if I could give this app a zero I would. I have paid for this app for quite a few months now. I received an email out of the blue stating that my trial had run out and that my account was being downgraded to a free account. At first I thought it was some type of mistake until I realized that they canceled me so that I will now have to pay $29 a month instead of the $18 that I was ...

Solo Stylezz
United States
Almost 2 years using the app