Reviews (464)

Overall rating
4
Counts per rating level
  • 67% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient syncing of inventory and orders between eBay and Shopify, which helps prevent overselling and reduces manual efforts. It offers features like easy product listing, customizable templates, and support for variant listings, enhancing eBay listing management. The app is noted for its reliable performance and responsive customer support, making it a valuable tool for increasing sales and brand visibility across platforms.

December 14, 2016

Doesn`t display orders from time to time. Especially multi item orders don`t show up. Please fix that guys!

Bestia Dog Gear
Bulgaria
Almost 5 years using the app
Edited September 19, 2019

I actually really like the app and have been using it for a few years now. However, ever since eBay started collecting sales tax on some of the items I sell, that tax is coming through inkfrog and into my Shopify account. Sellers are not supposed to have to deal with the sales tax on eBay, eBay is supposed to handle the taxes on our behalf. The tax is being reported as income in my Shopify ...

Capture Your Action
United States
Over 4 years using the app
inkFrog, Inc replied September 13, 2019

Quick update Capture Your Action! We've added a new setting located in sync settings within inkFrog. Select the order sync settings and you'll notice a new option 'Ignore ...

Edited September 10, 2019

The app works great for ebay SUPER simple, Amazon not so much although they are telling me it does if I add the channel I cant get the items to export to Amazon. They have escalated my request 2 days ago and still have no answer. Same exact thing as a few months ago. I asked Can i export and get "Yes" then I ask how and get nothing...

Like I said AN AMAZING app for ebay but the amazon channel ...

Toypocalypse
United States
About 3 years using the app
inkFrog, Inc replied September 13, 2019

Thanks for the review Toypocalypse and for the feedback on the export to Amazon feature.

The export of listings to Amazon is still a beta feature and at this time, the ...

February 2, 2019

I started out with doubts, but am happy now. I linked this app to my Shopify account, in order to get access to my eBay messages. It looked like inkFrog supported that feature, but only the ebay message headers would import, and any graphical links were omitted. I sent inkFrog support a message, and they had it completely fixed in about 2 days. However, they did respond to me, in about 5 minutes. ...

Woodchucks Wood
United States
About 2 years using the app
February 17, 2015

I agree with the post below. It does not always deduct your inventory from Ebay or sync properly. I have oversold inventory at least 5 times in the last month since switching to this product!

Fox One Hobbies, LLC
United States
Over 1 year using the app
November 16, 2018

Not a bad app. It is slow to sync orders and quantities. It will also occasionally fail to sync orders and quantities. You have to watch your ebay inventory levels. It does allow you to make some nice listing templates. It also makes listing items very easy. If you sell internationally it is a complete nightmare.

Sinclair Games
United States
Over 1 year using the app
April 14, 2016

I'd love to give it 5 stars, but we didn't have the same joy as so many others seem to have. About 40 items fail to upload regardless of what we do.

What has uploaded seems to synchronise well but we are left with having to add stock manually as well as editing all our prices as we need to integrate P&P into the Ebay price so items are sold with 'free P&P'. There is no way to do this ...

Spicewells 2
United Kingdom
Over 1 year using the app
July 29, 2020

Easy to use interface and product import feature, very happy with the app itself.

However, seem to be experiencing a bug that does not let me keep the adjusted logo size - it just sticks with the original template logo size no matter what I try. Support hasn't been helpful at all in following this up further, quite disappointed to be honest. Hoping this will get resolved and will adjust rating ...

BlackOwl GPS
Australia
11 months using the app
Edited March 7, 2024

UPDATE.....

We used inkfrog initially on BigCommerce and now Shopify and sadly I have discovered a SIGNIFICANT issue that Inkfrog should fix right away. Apparently, it only uses partial skus to match up ebay listings. Why would any software only look for partial sku match to link a listing when a sku is unique down to it's last digit or letter? Sadly my mass import linked several of my 6000 skus ...

Moore Parts
United States
About 2 months using the app
inkFrog, Inc replied March 1, 2024

Thank you for your outstanding review! We're thrilled to hear that inkFrog has greatly enhanced your e-commerce experience. We're committed to providing seamless integration ...

Edited April 11, 2019

So, everything started well. Integration was perfect. Listing templates were basic but functional and cross platform management was seamless. That was until I start selling multiple quantity items.

The moment I sold an item on eBay and the app updated the quantity for that product on my website, it would, for some reason, revert the price of the item on ebay back to the price listed on my ...

Asylum Toys
United Kingdom
About 2 months using the app
inkFrog, Inc replied April 11, 2019

Your review is very concerning since we've not heard of this type of issue occurring previously when using inkFrog. It sounds like it could have been a case of sync settings ...