Reviews (464)

Overall rating
4
Counts per rating level
  • 67% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient syncing of inventory and orders between eBay and Shopify, which helps prevent overselling and reduces manual efforts. It offers features like easy product listing, customizable templates, and support for variant listings, enhancing eBay listing management. The app is noted for its reliable performance and responsive customer support, making it a valuable tool for increasing sales and brand visibility across platforms.

February 26, 2023

So much potential, yet so frustrating.

The best part of the app is that it is very good at automatically removing product as you sell on ebay, shopify, or in person between all platforms. That part was a life saver and very useful for us as we are an omni-channel seller.

The biggest downfall and the part that would drive me mad, is the glitches and lack of support to fix it. For example, I would ...

Unusual Retail
United States
10 months using the app
inkFrog, Inc replied March 1, 2023

Thank you for taking the time to share your experience using InkFrog.

We appreciate you bringing these issues to our attention, and we want to assure you that we take them ...

March 13, 2020

I first started using this app about a year ago. It worked great for importing and syncing my ebay inventory with Shopify and vise versa..but in the last few months it doesn't do anything useful. In fact it has created more work for me just to make sure it is working correctly. It stopped syncing anything from Shopify and the only way I could get it to work was manually reload and re-sync my ...

The Bargain Brothers
United States
6 months using the app
inkFrog, Inc replied April 23, 2020

Thanks for the feedback The Bargain Brothers. We've reached out to you directly to offer some assistance with the issue you've been experiencing.

June 20, 2016

t the one big issue you can't snych new items from ebay to shopify, only from shopify to ebay. when you have hundreds of items on ebay and slow sales on shopify it makes no sense to use it. Not at all happy with it.

Catbyrd Lingerie
United States
5 months using the app
July 28, 2021

Inkfrog was the best app for selling on eBay but things changed. The app needs serious upgrade. I contacted support as I couldn't set eBay prices correctly and "they" kept sending me to the FAQ page - really no help.

My Small Store
United States
4 months using the app
June 12, 2019

The integration app no doubt works well but dont purchase the additional feature of designer template as you will be tired of selecting template to work but unable to save because of the error "invalid content detected" even no such thing exists in your template like any URLs/Contact etc. You pay for additional feature but unable to make your template. On my 6th day and counting ,,,, with email ...

Bopshu
Australia
3 months using the app
inkFrog, Inc replied June 17, 2019

Bopshu, I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. I did follow up with our ...

October 14, 2017

API connectivity between shopify and inkfrog is not consistent. Continual errors and inventory problems making items show in stock and sell when they've already bee sold.

Spartan Outlet
United Kingdom
2 months using the app
Edited August 19, 2020

I am changing my review not all because of inkfrog but because of mostly because of ebay. EBAY can ruin your business in 3 seconds flat. I sold $2500 worth of items to clients who are not qualified clients. There has been issue after issue with Ebay I would steer clear of them. Do not be fooled when thinking "this time it will be different". It will not be different and you will dig a hole that ...

Cards, Collectibles and Gadgets - CCG, LLC
United States
About 2 months using the app
April 5, 2017

really hard to use, and it's nearly impossible to sync with the old ebay listings

Ecigaretteempire
United States
About 2 months using the app
Edited February 23, 2023

Leider in Deutschland nicht zu gebrauchen (Stand Februar 2023). Namen und Adressen mit Umlauten oder "ß" werden mit der immer gleichen Zeichenfolge "�" verstümmelt, so dass man sich in ebay einloggen muss, um die korrekten Adressdaten nachzulesen und diese manuell in Shopify zu korrigieren, bevor man die Bestellung weiter bearbeiten kann. Der Fehler war bei inkfrog noch nicht bekannt. Nachdem ...

pfannenprofis.com
Germany
28 days using the app
inkFrog, Inc replied February 23, 2023

Es tut mir sehr leid zu hören, dass Sie mit der inkFrog-Software diese Probleme hatten. Es ist definitiv frustrierend, wenn Software nicht wie beabsichtigt funktioniert, ...

Edited October 28, 2022

The app just doesn't work. I have been in contact with support, but it's just not working. The app does not sync orders and does not adjust quantity on ebay when items are sold (those two things are basically the whole point of this app, so it cannot even fulfill the most basic promises). My settings are set to sync as they instructed me to do. I don't know how to get this thing to work. Making ...

War's End Shop
United States
24 days using the app
inkFrog, Inc replied December 16, 2022

Thanks for reviewing inkFrog, War's End Shop. If you're continuing to experience any sync issues, please reach out to our team by emailing open@inkFrog.com and we'd be happy ...