Reviews (464)

Overall rating
4
Counts per rating level
  • 67% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient syncing of inventory and orders between eBay and Shopify, which helps prevent overselling and reduces manual efforts. It offers features like easy product listing, customizable templates, and support for variant listings, enhancing eBay listing management. The app is noted for its reliable performance and responsive customer support, making it a valuable tool for increasing sales and brand visibility across platforms.

September 18, 2019

Does not sync images with shopify and no BULK edit or CSV for images!!!!! you must do each manually!

House of Dasein Kink Toys and Apparel
Australia
Almost 2 years using the app
inkFrog, Inc replied September 26, 2019

House of Dasein, inkFrog does not sync image changes done in Shopify after the initial import of the products into the inkFrog software. During the initial import, the images ...

February 5, 2023

The one thing we really wanted it to do can't be relied on. The synchronising could be better, to say the least; eBay sales can take several hours to sync to Shopify and sometimes don't do it all, so you can sell stock in Shopify that has already sold on eBay. And, it can be just as bad syncing to eBay; we have regularly had to cancel transactions on eBay and ruin our eBay status due to items ...

Diecast Model Centre
United Kingdom
Almost 2 years using the app
inkFrog, Inc replied February 6, 2023

Thank you for taking the time to share your experience with our app . We apologize for the inconvenience you have experienced with the syncing feature.

Providing excellent ...

Edited October 1, 2017

I am very happy with this app 99% of the time, and the other 1% of the time it drives me nuts !

I should start by saying that when I signed up, it was the only app I could find which would take products from Shopify into E-Bay, and then take the orders from E-Bay back into Shopify, and do all that at the price which a small business could tolerate. So thumbs up on that.

The set-up process was ...

Hampshire Models
United Kingdom
Over 1 year using the app
August 7, 2020

The app has a huge flaw. I use it to list my products on ebay and my buyers want to purchase multiple items which requires me to change the "require immediate purchase" default. This allows the app to cycle through the multiple items by listing them on my shopify store and then cancel them. I have had as many as 70 fake orders created by the app for an original order of 10 items, until the buyer ...

SPD Diecast
United States
Over 1 year using the app
Edited May 17, 2019

Tracking #s doesn't sync all the time. It is very hit and miss with what it will sync. I have to force sync every day. wast of time. Also I contacted customer support manny times with problemmatic result.

1 STOP SOCCER
United States
Over 1 year using the app
inkFrog, Inc replied May 17, 2019

Thank you for your review. If you're continuing to experience tracking not syncing, please contact us at help@inkFrog.com and we'd be happy to look into the problem and help ...

December 30, 2022

SHIPPING PROFILES ARE DESTROYING ALL SHIPPING POLICY. REMOVING SHIP TO LOCATIONS< DISCOUNTS. CANNOT TELL WHICH OOF THERE PROFILES ARE WHICH< LOOKS LIKE "inkFrog Shipping 7a7e09a4-350a-4a2a-8b7c-5f3c0ba2e4d4 " Every time the quantity updates on SHOPIFY it updates EBAY and DESTROYS SHIPPING POLICIES. Cannot disable synchronization on SHipping Profiles. SUPPORT was no help. They insisted it works.

chirokmd
United States
Over 1 year using the app
inkFrog, Inc replied January 3, 2023

Thanks for letting us know that you've experienced some issues using shipping profiles chirokmd. We've reviewed the support request and would like to connect with you to get ...

Edited May 14, 2020

UPDATE:
We now have a new issue with Inkfrog: It created hundreds of duplicates of some order because of a linking issue with their software (as mentioned by their customer service, not due to our fault - we have the transcript of this of course). Therefore, we now have 161 false orders that are completely unbalancing our financial reports (and forcing us to pay taxes for sales we haven't made) ...

RetroMTL
Canada
Over 1 year using the app
inkFrog, Inc replied April 27, 2020

RetroMTL, I'm sorry you're running into these issues with syncing. I took a look at a few support tickets you had with our team regarding order sync. I believe I may have ...

December 6, 2021

Stay away from this app. This app is constantly out of sync between our shopify store and ebay.
We've had to cancel more than 20 orders in the last couple of month. The worst part is their non existent customer service, they do not respond to emails at all. The chat is never available. Do yourself a favour and to provide you a broken service.

Mad Socks Australia
Australia
Over 1 year using the app
April 19, 2021

App ran fine for awhile, then I tried to re-install it after an error. It stopped connecting to my Shopify account, so I tried to get help. Waited two days, contacted them again and was curtly told that when they knew, I'd know, and then they cut me off. Don't bother paying for an app you can't reliably use.

Bone Jack Vintage
United States
About 1 year using the app
Edited January 4, 2019

If you have time to waste it, this app for you.
No Data and Photos Synchronisation,
Remove your stock from Shopify and Ebay without your permission
Make a chaos in your ebay store.
Just wonderful app if you want always play with frogs, have conversation with irresponsible staff members, have errors trying to access to your profile on time.
You did not sell any more as configuration not show real ...

Konstantin Antiques Ltd
United Kingdom
About 1 year using the app