Reviews (459)

Overall rating
4.1
Counts per rating level
  • 68% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use and effective Shopify integration, enabling seamless inventory and listing synchronization. They value the user-friendly interface, time-saving features, and customizable templates that enhance eBay listing attractiveness. The responsive customer support is also highlighted for its quick issue resolution. Continuous updates and new features add to the app's value, making it a favorite for managing online sales across platforms.

Edited February 16, 2015

UPDATE:
This app is NOT READY for debut & it is free because you are the test group. There are many issues which have been very costly to our small business. Shopify has verified that our issues stem from inkFrog. I also have no app conflicts. While Greg worked quickly to address a few issues (for that effort I would give him 5 stars), there are just so many problems appearing at unexpected times. This app changed my Shopify inventory throughout many items in my shop (not through sales or even items we sold on eBay!). We oversold items & have had to recount thousands of pieces of inventory, since Shopify is our "master record." It also changes my eBay pricing whenever I sync inventory. And, my shop settings on inkFrog are changing without me touching them! There are many more issues within the app, and I would not recommend you try this unless you have less than 10 SKU's that you could easily manage. When you agree to this app, you must have record of inventory elsewhere or you will be counting into the wee hours of the morning to save your business & avoid disaster!

ORIGINAL:
LOVE! Genius! Works great, easier to use than eBay & makes your listings look great. Love how it shows product suggestions for the customer to help build your sale. Instantly increase your brand footprint in minutes. Please make one for Amazon!

The Leotard Boutique
United States
3 months using the app
May 25, 2022

I can not recommend this app at all, there are nothing but issue to delete an item it takes minimum 15 minutes and has to be deleted in 3 different places. Products imported from ebay no shipping method and they very bravely advised me to do it manually on 10000 items. Any issue you take to them ends up with "our developers are working on the most urgent developments" first try to pass the ball to shopify. Items sold on ebay in different countries wont be ended on shopify so you have to do it manually. HTML Templates cannot be saved and it wont go to ebay correctly. They have lost the plot, they dont know the meaning of channel integration and why sellers are looking for one. I can go on like this but dont see the point, If you want headache you are at the correct place.

Easycarparts
United Kingdom
3 months using the app
October 10, 2015

They will took all your Customers info, Also PLEASE NOTE THIS APP ONLY CREATE A LISTING TO EBAY AND WON'T SYNC IT WITH YOUR SHOPIFY STORE, ALSO WHEN YOU CREATE A LISTING FOR EBAY, IT WON'T CREATE THAT LISTING INTO YOUR SHOPIFY STORE, SO THERE IS NO REASON TO PAY FOR AN APP TO DO NOTHING!!

Popular For Sale
United States
3 months using the app
January 24, 2017

I think it's a great concept, but this app is lacking a-lot of basic functionality. I had to manually input the item description in the "deciphers". I'm only allowed to include 10 product items, not including variants before I'm being forced to pay $11 to $30 a month for tier subscription services. Products do not 100% automatically import, there is still a-lot of backlog work.

I'm disappointed that I wasn't able to use this service. Check out my store --> www.skylabshop.com

Skylab La
United States
About 2 months using the app
November 22, 2016

Customer service is not getting back to me but still billing me.

Auto Parts Lab
United States
About 1 month using the app
October 10, 2015

this app is still buggy and terrible and now they even want you to pay for it. Figured I would give it another try but after having so many issues with the template editor I had to call it a day after wasting 6 hours at it. Just wouldn't load anything into the editor, total waste of time, glad I didn't buy it.

Patchesrus
Australia
About 1 month using the app
Edited April 29, 2017

Not happy at all. It acts funny. It increased the prices on ebay a lot more than what I had on my store. Store price was $18 inkfrog listed it on ebay for $53!!
I contacted the support and they said the setting to sync shopify prices were off! This was totally false as i check the setting. They forced syn certain product. I imported new list and the list has the same issue. I lost a lot of sale because of this bug in InkFrog.
I am not looking for alternatives.Can't keep paying InkFrog for losing sales.

Kazzi
Australia
About 1 month using the app
Edited July 20, 2017

Slow and doesn't properly keep prices synced between Shopify and Ebay. For some reason it seems to randomly increase the price on some products by a large amount, and then constantly fails to sync between the two. This app is a whole lotta hassle as I have to review all ebay prices and settings for every product, but three stars since it does save time.

Unfortunately there is no other apps that I can find that accomplish what Inkfrog can, so I am stuck using this like everyone else. This is what lack of competition breeds.

EDIT: Removed the program and downgraded to one store. This app creates more work then it solves, and should not be trusted in any way.

Trendsolar
Canada
About 1 month using the app
January 29, 2020

Useless app! Codisto did a far better job for me. Read my copied conversation withAshley from Inkfrog:
Ashley profile
Ashley
Away
2:56 pm in San Tan Valley, US
Ashley profile
Ashley
Away
Guys can you check your app itys not listing to ebay well!
Operator profile
inkFrog typically replies in under 5m.
Ashley profile
Hi! Thanks for reaching out. Are you experiencing errors when listing? Any additional clarification will help us identify what is happening in the account.

no your app wont list
i can list 500 products
Ashley profile
Let me take a quick look. Just a few moments please.
ok
Ashley profile
When using this item as an example: https://open.inkfrog.com/listings/edit/30402829 , the error is due to many item specifics not being added. eBay made some updates where some item specifics are now required to be filled out for each product. I have bolded each item specific that is required:
The item specific Department is missing. Add Department to this listing, enter a valid value and then try again. The item specific Inside Leg is missing. Add Inside Leg to this listing, enter a valid value and then try again. The item specific Style is missing. Add Style to this listing, enter a valid value and then try again. The item specific Material is missing. Add Material to this listing, enter a valid value and then try again. The item specific Closure is missing. Add Closure to this listing, enter a valid value and then try again. The item specific Rise is missing. Add Rise to this listing, enter a valid value and then try again. The item specific Size Type is missing. Add Size Type to this listing, enter a valid value and then try again. The item specific Vintage is missing. Add Vintage to this listing, enter a valid value and then try again.
you must be kidding me
everything is on the product from my shop
i guess your app aint worth paying, need to look for another app
9:56 pm
37m ago. Seen
Just deleted the app soon after submitting review!
Sad!!!

Best Buy Deals Global
United Kingdom
About 1 month using the app
December 16, 2022

A waste of time. Send over 30 emails that did not answer my initial question. Why wasn't my eBay and amazon accounts syn with my Shopify? Different adding Double entries to my Ebay account which I was charged I finally receive the answer I was looking for "You can manage eBay with Amazon, just not with Shopify linked to the same listings." I went back to read their advertisement "amazon OR ebay with by shopfity" So not both. Not what I wanted. I wasted over a week on trying to do what the app can not do.

Body and fitness
United States
28 days using the app
inkFrog, Inc replied December 19, 2022

Thank you for the review Body and fitness and we apologize for any misunderstanding regarding the capabilities of the software.