Overall rating Based on 54 reviews
We have tested out several print on demand services for UK only delivery for our site www.smileywoo.co.uk and inkthreadable looked like the best option for product selection. After adding our designs the orders came in and delivery simply took too long. If this could be sped up it would be great. We only used basic designs and the print was ok. Purely due to delivery times we've had to change suppliers i'm affraid.
It's a hit and miss using their print fulfillment service. Their customer service team are commendable and always get back on time but the whole fulfillment service is just a letdown and disappointing. Print quality is so-so compared to other DTG providers I tried which much better. Had a missing order that didn't arrived, the team agreed to arrange for order replacement and re-delivery but after 4 weeks, nothing came. Recommend for any new startups or brands to look elsewhere if you just starting up your small business or you may end up dealing with order issues with your customers.
Only Chill Vibes
My store onlychillvibes.com has been using Inkthreadable since its inception and it has done nearly everything (expanded below) perfectly. Here's a overview.
Product selection : true it is currently the best in Europe, but there can always be
more products and product options.
Printing quality : we use Continental Clothing Earth Positive (50% cotton/ 50%
tencel) for our apparel and both the hoodies and tees have
come out better than expected.
Digital mockups : Could use a lot of improvement!
Production Time : One word that would describe it, would be patchy. Sometimes
the delivery has been within 3 working days. Other more
frequent times it can get up to 10 working days (within the UK).
App : Not the most user-friendly but isn't that complicated.
Payment : Works well.
Customer service : Excellent and friendly staff, however, I have had some
circumstances when they have not informed me of certain
issues with orders.
Overall : Inkthreadable is a good service. Now, there are certain
improvements and other add-ons I would love to see (e.g.
branded packing inserts) that would increase the services
What a pain in the a**!!!
Now, i got on to inkthreadible as they have the biggest selection of products and color variations available. However lets review some facts real fast:
Product selection: best in Europe
Mockups: mostly S**T! (bad digital models mostly, bad resolution)
Printing quality: quite ok for cotton products, horrible on polyester (color distortion from Heat during print process
App: pain in the a** - you can't even name the products for better overview and only create new, instead of edit.
Production time: don't expect it to be 2 weeks - expect it to be 14 business days!
Payment: sometimes it´s working, sometime not :P
Bottom line: if you ONLY need simple shirts, go somewhere else. if you need more, better plan in some extra hours.
Badly Drawn Footballers
Absolutely amazing service from Inkthreadable. I've been using Inkthreadable for over a year and they've been consistently fantastic - even during busy times such as Christmas. Their customer service is second to none and there's always someone on hand to assist you. They always go above and beyond!
Their products are all brilliant quality and there's an excellent range to to choose from.
The app is really easy to use and to integrate with Shopify (even for someone like me... who had only just opened a Shopify store)
I'd recommend Inkthreadable to anyone.
Rheinufer E K
System itself is at 4/5, Customer Service is fast and always available, although not always problem solving orientated 3/4. Product portfolio 4/5, process time 3/5, unfortunatly currently the software does not tell you if stock is available or not. So far 75% of my orders involved products out of stock and I had to get back to customers and find alternatives.
The team is working on developing the IT to include out of stock information, but currently this really is a show-stealer. Whitout this component in the future, the fulfillment is not really saving time and work. So unfortunatly, at the moment only 2/5.
EDIT: I just had to uninstall the App. Unfortunatly we had too many returns and quality issues. Labels were not printed as agreed, prints were not centered and either to much left or right, or to low, wrong sizes were sent, sometimes with packaging slip - sometimes without and and and. It is just not a reliable service (stock availability asweel... see above) and we can currently not use it and pass these problems on to our customers.
The team is always helpfull and available, but overall deliverytime from the UK to Germany is far too long (sometimes 10-14 days) The system is developing fast and it is visible the team is trying, it is just not at a usable point yet. perhaps we will retry in a year or two, currently it is costing us money, time and unhappy customers.
great service! thanks.. www.unicorn.gifts
Brilliant, finally a dropshipper in the UK! Our test purchase arrived within 5 working days, and the rest did too! Easy to use, easy to customise products. Very very happy.
The best print on demand app in the europe for now
A little expensive, but the quality seems good and customer service has been very good so far!