InstaFeed+Story Instagram Feed

Excellent customer service. I had a small issue with posts updating to the website and it was resolved almost immediately once I'd contacted customer services!

I have to edit my original post. The app was easy to download, however, it never worked properly. I spoke to their team and the IG feed is supposed to update randomly two times a day, but that never worked for me. I had to contact them each time for them to make it work. I posted twice yesterday on IG and still today, a new day, they don't even show up. Then, the highlights section, if you post a highlight on IG, you have to manually go into this app on shopify and delete and re-download your highlights for it to show up. It's not a seamless process. Also - one of my highlights deleted and went missing. I'm really bummed about this. Support was good, they got back to me via email each time, however the app does need some work. Unfortunately I will be looking for a new IG app.

10/10 customer service :) love the app looks very professional on Mr Shopify website.

I do not appreciate that I had erroneous charges on my account that if i hadn't have seen, they would have been happy to keep. Are you doing this to other customers?

Great app with amazing developers! They're always really helpful, fast and efficient. I highly recommend InstaFeed+Story

This app is great I love it on my website! I wasn’t able to figure out how to set it up the way I wanted on my site and the customer support was great! They helped me set it up, and they were so fast! Highly recommend.

Customer service is quick and easy! Great App for insta feeds.

+ App has a couple of different layouts to choose from
+ Linking an instagram account was fast and simple
+ Rookie/dummy friendly app
+ Support was quick and their tips worked perfectly

So far I'm impressed.

Fantastic app! Had so much help with the customer service too. Very happy with the service

Originally, I had posted a 2-star review, but I am changing it.

The billing terms used to say "No charges upto 1000 page visits every month." Which to me and others makes it sound like when there are 1000 Instagram visits through this app per month, then you will be charged. It's actually based on impressions that the app is shown on your website. Their billing terms now list it as "store impressions" which is no longer deceiving.

The app works well and looks good. The only reason I now wouldn't give it 5 stars is because there is no analytics within the app. You have no idea how many impressions it's made in the month and are operating on the honor system with the app developer. I want to see proof that I've hit a billing threshold rather than going about it blindly. Also, the direct center of the Instagram thumbnails is not clickable, which is very inefficient.