Reviews (411)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the wide variety of products and customization options available, especially for unique items like shoes and watches. They praise the user-friendly interface, high-quality prints with vibrant colors, and responsive customer service. The competitive pricing and seamless integration with online stores are also highlighted, making it easier for merchants to manage sales and improve profit margins.
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Per il momento sembra funzionare molto bene, è sicuramente da migliorare lo strumento per la personalizzazione. Prezzo dei prodotti giusti, aggiornerò la mia recensione appena mi arriveranno i prodotti
We have three problems with "Jetprint" so far:
1) The sample order we placed on 11/21 is still in production.
2) the TEST ORDER we placed using Shopify's TEST MODE on 11/27 was produced and shipped to our Non-Existent Customer. This after we contacted them to cancel this given that it was purchased while in TEST MODE. Meanwhile our sample, ordered a week before the Test Mode fiasco, is still "in production."
3) After not getting a response from them via email, we called the (415) 800-4813 phone number listed on their website and received neither answer nor option to leave a voicemail.
This company has serious issues and should be removed from the Shopify platform.
Hello there,
Sorry for the late reply and missing your call here. we've also replied to your mailbox about this one.
The charge should be processed by our system automatially here, It's okay, we've got your requests, will arrange the refund for the test order ASAP, and check the status of your sample order immediately.
Besides, we've sent a new email to you which contains the latest tracking info from DHL official, please have a check.
We promise this misunderstanding won't happen again, will process the refund for you soon.
I love them!!! It is really cool company to choose as your print-on-demand provider. I love their customer service
Their website is terrible to use on mobile. There is a lot of zooming in, zooming out, rotating the screen, and boxes to fill in that you can’t even see what information should go into the box. Let’s not even talk about shipping times.
I removed their products from my store until they can get their shipping times down and their website to actually work.
So far is a good app.I will see and I will edit my review if go wrong.But I recommended.
With unique products and intuitive interface make this an interesting addition to our brand's arsenal.
The app's functionality was decent, but when I went to make an order directly through my website, no orders would process with their items in the cart. Every other order made with merch from a different app was working fine. Something for them to look into.
Also, their item variety is a bit limited. I wish they had bucket hats, and perhaps a few more shorts options (male and female workout shorts, for example)
Sorry to say but they're terrible. Placed a test order on November 14th, it's now December 4th and it's not fulfilled yet. Hit up support, never heard back. Never going to make a customer wait this long, absolutely terrible company. Never using them again.
Hey,
We apologize for the inconvenience and frustration caused by the delay in receiving your order.
After investigating this matter, we would like to clarify that payment for your order was made on November 16th (UTC+8). On November 23rd (UTC+8), we successfully submitted your order to the carrier. Due to carrier delays, orders began shipping on November 25th (UTC+8), and tracking numbers were updated simultaneously.
Unfortunately, the carrier has informed us that the a small number of orders is causing delays in tracking number updates. We apologize for any confusion this may have caused. As of now, your order has been delivered.
We understand the frustration this delay causes and appreciate your patience and understanding during this time.
Sincerely,
JetPrint Team
I didn't really get into the app so I'm leaving a neutral review but the prices at wholesale are outrageous, and there's no way I can turn a profit through them. Especially not in Canada. Thanks though.
Updated in 2023: Really appreciate your important feedback and advice here my friend. After years of precipitation and versions update, we're now supporting over 400 products with attractive pricing, and we updated our User interface, and design function has been more optimized than before, and we have reorganized a better-dedicated customer service team to help you deal with the problem in time. Welcome to our website to customize your design again, we'll guarantee a better experience and real-time assistance, and fast shipment for you. Please feel free to contact our support team, we can provide you with a free sample.
Sincerely thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. We have a variety of watch styles for your watch brand business. And we also have a lot of Canadian Shopify sellers. If you have any problem with our POD watch service please let us know. We will try to improve it.
Hey there,
Thank you for reaching out with your feedback.
If you have any more questions or need assistance, please don't hesitate to contact us. Our team is here to ensure you have a great experience with our print on demand services.