Overall rating
4.6
Counts per rating level
  • 79% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ease of use and effectiveness in capturing emails and driving conversions. They appreciate its advanced targeting rules and seamless integration with platforms like MailChimp and Klaviyo. The customer service, especially from team members Miranda and Chris, is often praised. The app's managed services and Commerce AI are noted for enhancing promotional campaigns and conversion rates. However, some merchants find the design interface clunky and have issues with tracking conversions. A few reported slow customer service response times and difficulties in cancelling subscriptions. Despite these, many value the fair pricing and its success in reducing cart abandonment rates and increasing revenue.

April 12, 2024

Using Justuno for our on-site promotions has been a game-changer for our marketing strategy. Their platform seamlessly integrates with our Shopify store, and it’s incredibly easy to launch and manage promotions that truly engage with our audience.

I also highly recommend Justuno's managed services as an option. We’ve taken our promotional campaigns to the next level with their work. Their team is not just responsive and knowledgeable; they bring a level of expertise and innovation that adds significant value to our efforts. The guidance, innovation and creative they provide have helped us not only in executing effective promotions but also in ensuring these are perfectly aligned with our marketing goals and our brand.

Justuno has become a core component of our marketing infrastructure. Their tools and services have empowered us to create compelling, effective promotions that drive engagement and sales. If you're looking to enhance your on-site marketing, I can't recommend Justuno highly enough.

TRIBAL Hollywood
United States
Over 5 years using the app
November 29, 2023

Working with Justuno has been a fantastic experience, especially with Miranda leading the way. Initially planned as a 3-month trial for our website, we decided to quickly expand to our USA site within a month because it was so beneficial. The Commerce AI significantly boosted our conversion rates during sales, proving incredibly helpful. Tech support with Yuno has been fantastic – a true coding whiz who consistently delivers solutions. Despite challenging time zones (given our location in AUS), Miranda's dedication shines through as she consistently goes the extra mile, staying back, or jumping on a call whenever needed to assist whenever needed. Excited about the future with Justuno!

TOOLETRIES
United States
2 days using the app
November 7, 2023

Highly recommend this app! It's easy to use and successful, but what really shines is the support from all of the Justuno team members. We are so impressed with their response time, willingness to send video demos, and/or jump on a same day call to resolve any issues. Additionally we get valuable insights from their team on ways to optimize the integration, suggested activations and even Black Friday best practices. 10/10 recommend!

K.Bell
United States
About 2 months using the app
June 5, 2023

We compared several vendors and JustUno has by far the most capabilities for popups email capture and targeting with very reasonable pricing. Miranda has been an absolute pleasure to work with and we have seen such impressive gains already in terms of metrics that we recently upgraded to the silver plan.

VEGAMOUR
United States
Over 1 year using the app
October 23, 2023

Great ongoing support and quick to help. Miranda is fantastic and Filli from support is too!

Smithey Ironware
United States
About 2 years using the app
May 15, 2023

JustUno is a great addition to our Tech Stack. Since working with them, they have helped lower our cart abandonment rate and increased revenue.

Senior Customer Success Strategist, Miranda Galindo, is fantastic to work with! She always comes prepared to meetings with helpful insights and actionable strategies to optimize our store.

JEDCo
United States
Almost 2 years using the app
September 13, 2023

The app is versatile and provides me with many ways to connect with my website visitors and convert them into customers. I think using the app would be challenging if it weren't for my awesome dedicated support person, Nick. He is knowledgable, talented, and very patient. I am very happy with the app thanks to Nick.

Glad Dogs Nation | ALL Profits Donated
United States
2 months using the app
April 23, 2024

We've been using Justuno self-managed for the better part of the last 7 years, and have been so happy with it. However, moving to Managed Services has been a game-changer for us! We never knew what we were missing, how fully customizable the platform and functions are, what additional functions were available to us that were going unused because we thought they would be too complicated to use, etc. And, to top it all off, our dedicated account manager, Miranda, has been a dream to work with!

Seamless integration with Shopify (we are on Plus), in literally two keystrokes.

There are a lot of marketing add-ons in the Shopify App store, but if you want something that just works, has US based support and customer service, and will be there for you whether you're just starting out/growing, or are a full blown e-comm behemoth, Justuno is the marketing app I'd recommend.

Kiyonna
United States
10 months using the app
August 2, 2023

Our Facebook business account was hacked right before Christmas day and we essentially had to rebuild the business up from scratch. For 8 months we couldn't use the popups and I had paid for the annual plan in advance... The customer service team has exceeded my expectations by allowing us to extend the duration of that un-used service due to our unexpected event. This is what I call GOOD customer service. Bravo!

Flourish Presets
United States
28 days using the app
June 7, 2023

Justuno ha sido una herramienta muy importante para nosotros. En Banners, Pop Ups y AI la parte de reglas y de diseño supera por mucho otras de las opciones mas económicas, ya que hemos podido hacerlo de forma muy personalizada, para que la experiencia del usuario sea muy amigable y efectiva.
Recomendamos contratar con la parte de "Professional Services" ya que la atención y servicio de nuestra ejecutiva Marley ha sido EXTRAORDINARIA. Marley ya entiende nuestras necesidades, modelos de negocio y el L&F de la marca y nos ayuda de forma impecable. Si es una plataforma algo cara para nosotros, pero creemos que la personalización de la experiencia y lo profesional que se ve lo vale.

Regina Romero
Mexico
Almost 3 years using the app