Justuno ‑ Email & SMS Pop ups , 2,339 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ease of use and effectiveness in capturing emails and driving conversions. They appreciate its advanced targeting rules and seamless integration with platforms like MailChimp and Klaviyo. The customer service, especially from team members Miranda and Chris, is often praised. The app's managed services and Commerce AI are noted for enhancing promotional campaigns and conversion rates. However, some merchants find the design interface clunky and have issues with tracking conversions. A few reported slow customer service response times and difficulties in cancelling subscriptions. Despite these, many value the fair pricing and its success in reducing cart abandonment rates and increasing revenue.
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This is a terrible app, they charged you without notice, and canceling the subscription plan is just a headache!
Absolutely awful, had 2 pop ups (one desktop, one mobile) that I had set up that were enabled live that i thought were working for months and then I check the app and they are not I have missed out on hundreds of potential emails from store visitors by it not working as it should have.
Awful. I used this app on a paid plan, have asked twice for them to cancel the plan since they don't allow you to cancel in the app (hate that) and they still haven't done it. What is going on?? Cancel my plan! EDITED: they responded here saying they followed up via email, but never canceled my subscription! Just do what you're supposed to do. This is not rocket science.
We’re sorry to hear about your experience with our app. After checking with our support team, it seems they received your request and responded to you via email. One of our support professionals will reach out to you for any further assistance regarding cancelation. Your feedback is important to us. Thank you for using Justuno.
I wanted to improve the overall popup experience and getting stronger upsell results. but it turned out on a slow onboarding experience, the editor UX is really primitive.
We’re sorry to hear about your experience with our app. We aim to provide an enhanced product experience to all users. Justuno’s product team has been working on improving the overall user experience, including a best-in-class design canvas that allows you to build fully responsive designs, advanced onboarding tools, and a sleeker, modern UI. We have many more exciting feature sets being released with our new solution in the next few months. Please contact us if you’d like to get early access to our new solution, and our team will be in touch with you. Thank you for using Justuno.
The worst. App doesn't save campaigns correctly and I have to keep going back over and over to fix them.
App doesnt show up in our store, we have emailed customer service 10 times. The only response we get is that we need to reinstall the app (which we have done already) and that the code is not showing up in our theme. We use a shopify theme and they tell us we need to fix our code?
All other apps works in our store just fine
Hi there, thanks for your feedback! Yuno and Jordan from our support team have reached out and ensured your promotions are up and running. We'll continue to follow up to make sure everything is running smoothly! Thank you for being a Justuno customer 😃
While the product seems promising, it's falling short in far too many ways.
My review is based on my experience with the managed services offered by Just Uno, I haven't actually used the software because after two months and $2000 spent I haven't even got anything in hand to use yet.
The onboarding call went great, and the promise of having managed services was exciting. Given the potential, the $1000/month was reasonable given the amount of work that was supposed to be given by the account managers.
Fast forwarding about two weeks after sign up, we've got our first samples. They look like the generic stock templates included with the software, and ignored the majority of the input of what we had already had success with.
Once rejected we were basically asked to do most of the work, creating our own imagery and copy. I'm not sure what I'm paying for at this point, but fine, we spend a day creating and providing a gallery of imagery that better suits our brand. Two weeks later we have emails asking what we'd like done with it.
Ok, so what the hell am I paying $1000 a month for? Well, now we've been billed a second month. Oh, and we still have nothing in hand another two weeks later.
A refund has been demanded for the managed services, or we'll just file a chargeback.
We may continue with the software, but the managed services is a complete joke.
UPDATE: After receiving contact from JustUno, I was offered a mere 50% credit for the thousands of wasted dollars. Not even a refund. When stated that this was unacceptable, they then went silent on communications.
Credit Card chargebacks are now in place, and we will have to begin the process of notifying all of their integrating partners of their fraudulent activities.
Extremely slow and there are a lot of bugs that make me crazy !!!!!!!!
This has been slowing our site down to a 7 second load time. I will be pausing use until they figure that out.
Be careful, it is not easy to cancel your account if you need to. I tried to cancel my account several times, it takes me two months to finally cancel my account. First time, when I contacted them to ask how to cancel account, I was told I can do it in my Justuno account easily. However, when I went to my Justuno account to cancel my account, actually, there is no way to do it. Then, I was told have to send request to cancel my account. I sent the email to them to ask 'Please cancel my account on July 9th, I do not need it anymore', two weeks later, I found I was still charged $299.99 on July 14th again. I contact them once I found that, they said they sent me an email to ask why I need cancel my account. Before I told them 'why', they would not cancel my account. They will not refund me for the payment they charged after I request to cancel my account. I have to wait until August 14th to cancel my account. Nothing they can do now. This is the worst experience I have never with the shopify app providers. This app price is super high, you may easily find an app to provide same function with 1/3 price or even free, very bad customer service. The sales man is very nice, but once you paid, you will be in a bad ass situation.
We’re saddened to hear that you experienced such significant issues with our support team and attempting to cancel billing through Justuno’s admin portal. This is not the experience we aim to give our customers and we sincerely apologize.
Moving forward, we are taking numerous steps to address the issues you faced with billing, so that it doesn’t happen again to you or any of our other customers.
As for the functionality afforded by Justuno, while we understand that basic lead capture pop-ups can be effectively handled by a variety of low-cost/free plugins, please keep in mind that Justuno is much more than that. Justuno’s advanced visitor intelligence and targeting allows you to get very granular with your on-site messaging strategy. Beyond just the simple pop-up, we enable a number of other on-site promotional applications such as banners, in-page promotions, spin-to-wins, exit offers, on-site messaging, notification-opt-in, AI-powered cross-sell/upsell and more.
Once again, we’re very sorry to hear this was such an unpleasant experience for you, but if you’d be willing to hear us out, we will do everything in our power to make things right for My Vpro.