Nice choice of products and very beautiful mockups!
Customer support is helpful and quick to response.

**Business Owners Beware—Regular shipping delays, customer service uses copy and paste responses and if your shipments are late or lost, they will not compensate. They closed my account after weeks of trying to get payments back for late orders (days and weeks past their 7-10 free shipping quotes) - their only response was to buy expedited shipping...which made no sense because the orders had already been produced and shipped. How is that helpful?”

Had and account for over a year and just like another reviewer mentioned they changed the way they handled my orders in early October. Suddenly I had new tracking numbers that weren’t being updated for weeks at a time. I reached out to USPS for additional information on my orders (which before the early October Holiday were all delivered by DHL) and learned that they used China Post/USPS First Class which does not have delivery guarantees nor does it have the same tracking requirements as Priority Mail.

I sent messages back and forth for weeks with the only person that answers their Customer Service email and they refuse to admit their fault in these changes. They offered me a discount for future orders, but after multiple orders being 1-14 days past their “average timeline” only refunded $14 and it did not put a dent in my losses. Also learned that they do not have any form of insurance on these packages. They do not declare value so if it lost you are out of luck and they will do anything to avoid paying for your losses. And then they suspended my account today—CLEARLY never intending to allow me to use that discount. Joke of a company full of scam artists.

Part of Epoch Holding Group based in both Columbus, OH and China. I reported them to the BBB and I encourage anyone else with similar issues to do the same. They hide behind info@ and service@ emails and phone numbers to voicemail boxes. And in their terms of service they are basically not at fault for anything...despite being in charge of so much as the printer, the manufacturer, and the shipper.

**Update: Almost forgot to mention that the customer service agent refused to escalate my concerns for weeks and shoddily answered my questions with copy and pasted responses.

Good luck getting any technical or customer service from this company.
No Live Chat availability, No Email Response--Shopify can't even get in touch with them!