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Doesn't integrate with automatic payments when an order is placed by a customer from the website. I must manually go to KIN and pay for each order before the order can be placed into production. This is a problem when many orders are coming in.
I've used KC as my sole vendor for years based on quality and shipping expertise. They are always quick to resolve any issues I've encountered and are willing to keep their systems updated to ensure a smooth integration between their app and the shopify system. I like their product selection and hope to see them expand their children's offerings.
Dear Push for Progress,
Thank you for your review! We truly appreciate the time you took to share your thoughts and experiences! We are happy to hear that you've had great experiences with our client services team, our Shopify app, and that you are enjoying our product selection. If you have a moment, you can submit your suggestions regarding the children's offerings on our official feedback form here: https://www.kincustom.com/customer-feedback-request. Thank you once again for your feedback and for being a valued member of the Kin Custom community.
I definitely recommend this app to people because the material quality is unmatched to me. If something isn't right, they will correct it every time. I had on a few occasions of misprints but they immediately reviewed the issue and corrected it. These guys will continue to get my business at this rate!
Hi Footelli,
Thank you for taking the time to leave us a review about our quality and giving our customer service praise! We will be sure to share the shoutout and so glad you are enjoying the great benefits of Kin Custom.
Keep on creating!
Kin Custom
Customer service sucks. Been trying to reach out for 2 days and never heard back still. The reason why I am reaching out is that the order was submitted and has status "being fulfilled" in Shopify but there is no order reflected in KinCustom app. I simply need to know if they received the order and it's in production or I have to submit it manually. Now I wasted 2 days trying to simply get an answer.
More disadvantages: KinCustom does payouts only if the orders exceed $100 and u get paid once a month. Meaning, that if sold one or two items with them my money is stuck in a limbo? We don't use this app much , just for certain garments cause they are expensive and fulfillment takes forever. So now we cant get paid either?
Quality is not the finest. One of the customers returned backpack cause the zipper broke. I have never seen zipper breaking like that, it has a whole in fabric between the stich and zipper teeth.
I am writing this review because I hope someone will finally get back to me!!!!
Hi BeExtra! Apparel & More,
Thank you for taking time to leave a review and we sincerely apologize for the service you received. The lack of timely response from Customer Support is not the level of service we strive to provide. We recently identified some areas of opportunity in our system and have been taking active steps to provide a better service experience to our customers. Please email info@kincustom.com to give us the opportunity to make this right for you.
In the meantime, please check out these helpful resources for troubleshooting your Shopify orders. https://knowledge.kincustom.com/knowledge/importing-orders
There may be some misunderstanding regarding payouts from Kin Custom. This function was discontinued in January of 2022. We are no longer hosting shops on our website. We are only paid directly by you to fulfill your orders. Our prices are wholesale so that you can set your profit margin at the level you choose and receive payment directly from your customers.
We are sorry to hear you experience a product quality issue with the backpack zipper. Our fulfillment team works hard to provide consistent, high-quality products to our customers. Unfortunately, sometimes mistakes happen, and this is why we have our 100% Print Guarantee. If you experience a quality issue again, please let us know. You can review our policy, and the steps to report it here: https://knowledge.kincustom.com/knowledge/our-print-guarantee
-Kin Custom
App works fine. Easily able to load items. Selection of items is slowly growing and that is good. They provide high quality items that hood up very well.
Hi Rashaad,
We sincerely appreciate your business and want to thank you for taking the time to leave us a review! We love hearing that you have had a great experience with Kin Custom and see us as a high-quality POD supplier. Keep a watch on your emails as we continue to add new products to our selection!
-Kin Custom
This was my first drop-shipping app and i must say they have been nothing but consistent. Their products are top rated in terms of quality. Their personalize material, (boxes, bags, tags) is very cost effective (only 1.99) and presents a very professional look to my products. My only issues with them is the limitation in their products. There are many more products i wish they offer. All-over print sweatsuits, all-over print bucket hats, chunky shoes just to name a few. However overall i check with them before going to anyone else because i know their stuff will be excellent.
Hi FZwear,
We sincerely appreciate your business and want to thank you for taking the time to leave us a review! We love hearing that you have had a great experience with Kin Custom and see us as a go-to POD supplier. We appreciate the feedback and the product requests.
Product requests do take some time and are typically determined on a bi-annual basis. Because we gather customer requests like yours and we are a sustainable print on-demand company, there are many factors that go into this process. Our notification center and email are the best resources to keep an eye out on what's to come!
If you'd like to submit more product requests, please fill out our Product Request Form. Here is a link to it: https://share.hsforms.com/1VzWeanvVQrq5omVkw-CklQ314m1
We're always looking for new ideas and products to add to our selection!
-Kin Custom
Kin custom has really proven to be a top-tier POD maker. They are close to blurring the line between wholesale and On-demand suppliers. My only critic is that they offer more options when it comes to their shoes. Would love the option to have alternate colors for laces, the mid and outsole (black would be a great option, my customers constantly request). Also, can we get more customization for the boxes? Don't know why you stop shipping boxes with the padding. More Sneaker designs, Please! Can we get PSD template options? the generator can be tricky and not as accurate. I would appreciate the ability to design the inner lining of the bomber jackets. I forwarded many emails to your staff in regards to this yet no definitive answer or help in regards to this. Can we get winter-ready bomber/ down jackets?
Better discounts for samples as well
Hello MoonLambo,
We sincerely appreciate your business and want to thank you for taking the time to leave us a review! We love hearing that you have had a great experience with Kin Custom and see us as a top tier POD supplier. We do take the feedback of our customers into consideration when we regularly review our product assortment, so rest assured that your requests for new products and enhancements to our tools are being heard! Please note that due to the nature of our Print On-Demand capabilities, we are not always able to consider certain products that do not meet our product guidelines, but we do review and consider them. Regarding your request for sample discounts, we do have an excellent discount program! You can find more information about the program here: https://knowledge.kincustom.com/knowledge/what-discounts-do-you-offer
-Kin Custom
There’s definitely room for improvement. I normally use printful and printify, so my expectations are high. I checked out this POD app due to the windbreakers, joggers, etc. The samples that came in were nice, but the biker shorts are a little see through. Also the colors come out way darker than what you load for mock ups. I was looking for a gold and deep red, but ended up getting something that looks a bit orange in certain light and maroon. Luckily my customers haven’t complained yet. *fingers crossed* I emailed the customer care about it and they basically said they can’t control how its printed. I even sent them a picture for them to see the difference. Thats rather disappointing. I feel like using the mock ups are a bit misleading now since the color doesn’t come out exactly how you upload the design. I’ll be ordering samples going forward and taking pictures on my own. This is rather expensive, so I’m not sure how long I’ll be using them due to that aspect. Probably will find a wholesale vendor in the near future since streetwear is really popular. I do love the custom branding! Also I’d prefer if the custom branding option was something you could permanently turn on without having to select it every time you process orders. There’s also no option for your to add the feature should you forget while checking out. That would be great to add since they give you the option to update the address or shipping method on orders after they are placed. Either that or we need the option to cancel orders! At least within the first hour of creation. Especially since you can’t make order modifications to anything but the address after its submitted, we need to be able to cancel to correct mistakes. I currently have an order I forgot to add my custom branding to, an inquiry was submitted, and hopefully customer service reaches out before the garments are made or its a waste. I do not want product going out without my logo. Customer Care definitely needs some work ASAP. The response time needs to improve (Going on 2 days with no response), and we need more than just an inquiry submission form. Some type of live chat, or phone number would be better. A lot of ppl are small business owners and customer retention is important. We need to be able to resolve issues immediately to ensure that our customers return. The customer service efficiency we receive trickles down to the level of customer care we provide as sellers. Also my coupon code for the first 30 days did not work on the last day. I wonder if this is due to timezone differences. If so, they will need to make the necessary adjustments for US customers. Hopefully this helps anyone looking into adding them to their store.
Hello Donecia!
Thank you for taking the time to share detailed information about our services. Your feedback is very helpful with improving our customer experience. Each shop owner who registers with us becomes a part of our Kin Custom community, and your success is our number one priority!
We sincerely apologize for any confusion or lack of visibility around our printing process. We always want to be transparent with our customers, and our print guide is a great resource to know what to expect from us for print quality, including color matching and how to create your files using an RGB color scale for color accuracy. You can find more information on that here: https://knowledge.kincustom.com/knowledge/print-guide.
Our business hours are M-F 9am-5pm Eastern Standard Time. Our Customer Experience Team does their best to get back to you within 24 hours or by the next business day if you have reached out on Friday or over the weekend. Sometimes our emails land in spam or promotions folders so white listing us in your email is highly recommended. You can find more information on that here: https://knowledge.kincustom.com/knowledge/whitelist-domain
Our promo codes are marketed by our team located in Columbus, Ohio, for EST, so if it is after 11:59pm EST, the promo code will be invalid. If you've tried to use the promo code during this time, please let us know and we'll make sure to look into this further for you.
We thank you so much for your business and are sorry that your experience has been less than perfect. Please submit a new Contact Us form if there are any unresolved issues and we will be happy to investigate further to come to a resolution. We look forward to the opportunity to be able to continue to support your creations and provide a great customer experience going forward.
- Kin Custom
Good luck getting any technical or customer service from this company.
No Live Chat availability, No Email Response--Shopify can't even get in touch with them!
The interface, product selection, and the generated previews are good. I can't write a review on shipping or product quality because they can't ship to P.O. boxes. I emailed asking why that was or if there was an alternative, but I got a vague response saying "it need the details address". I was excited because the app seemed like the solution to my needs but I couldn't even order samples.
Hi Ghostn Clothing-
First, we want to thank you for using Kin Custom, for your print on demand, custom design needs for your apparel, shoes, and accessories. We are excited that you find our proprietary product mock-up tool beneficial for your business. We are also excited that our Shopify app will be a solution for your business needs and are thankful that you are downloading.
Regarding your question on PO Box delivery, we want to share that we use private shipping companies like FedEx and UPS. Since P.O. Boxes are regulated by USPS, private carriers cannot make the deliveries.
We strive to deliver quality products and timely responses from our Customer Experience Team. We encourage all our shop owners to visit our website Help Center for expeditated answers regarding questions about Kin Custom services.
https://knowledge.kincustom.com/knowledge
As always, we want you to continue your successful business and are glad you choose Kin Custom for your custom design needs.
-Kin Custom
