Reviews (85)

Overall rating
3.8
Counts per rating level
  • 45% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 14% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 15% of ratings are 1 stars
Edited April 26, 2021

Sizing does not consistently align to the sizing charts that they share for the products. Would recommend only for accessories or items where sizing doesn't matter. From my experience, mens tees [mens tee / mens graphic tee] and swim trunks are one to two sizes off. Outside of that, the custom branding is a great option. Shipping is consistently good. Several product choices.

Freedom BLVD
United States
Over 1 year using the app
Kin Custom replied April 27, 2021

Hello Freedom BLVD,

We greatly appreciate your business and feedback as a valued customer! We love to hear that you enjoy the custom branding sets and that shipping has ...

June 14, 2021

I've been using Kin Custom for just over a year, and I waited until now to write a review because I wanted to give time for COVID-related issues to be ironed out. They are the perfect example of a company being so close to the best in their industry but stumbling right as they get to the finish line. To start, my ENTIRE company was built around Kin Custom products for all of 2020. However, in ...

PlayTyme
United States
11 months using the app
Kin Custom replied June 15, 2021

Hello PlayTyme,

First, we want to thank you for taking the time to leave this detailed review of our Shopify app. We take customer feedback very seriously and want to ...

September 15, 2019

I’ve been using kin custom before they had a app on Shopify for my store and never had any issues. Now my orders never import over. I keep getting told to set up a API and download the app in the app section when the app is downloaded. Then I’m prompted to login in all over again and when I do that I get “system is busy try again” . This has been going on for almost two months. I’ve reached out ...

Revenge of the Weirdo
United States
5 months using the app
Kin Custom replied September 18, 2019

Hi Revenge of the Weirdo,

Thank you for being a long standing customers of ours!

We appreciate your patience as we work through these issues and apologize for the time spent ...

Edited February 14, 2021

Update: I was contacted by Kin Custom following my review. I have adjusted my review slightly but cannot do anything more until they have a working customer service; again, the products and printing are incredible. But this holds no merit if you can't reach your vendor immediately. There is absolutely no excuse for that in today's day and age. None. I am willing to change my review if Kin Custom ...

doublesolid
United States
4 months using the app
Kin Custom replied February 10, 2021

Hi doublesolid-

We sincerely apologize for your frustration with our wait times and want to thank you your business. We are excited that you are growing. At Kin Custom, we ...

October 7, 2019

Products are good but almost 0 customer service. They take days to reply and only reply to easy questions (and not even fully). Also most of the time their answers are copied and not related to the questions at all. Very disappointing!

Undergrad Society
United States
About 1 month using the app
Kin Custom replied October 8, 2019

Hi Undergrad Society,

We are thrilled to hear our products are great and sincerely apologize regarding the level of service you have received up until this point. One area we ...

June 17, 2019

i have really been enjoying the app and the quality of it up until recently. i am unable to access the app from my shopify store and my orders are no longer importing into their system. i have two orders to fulfill and i am hoping to hear back from someone to resolve this issue so i wont have to refund orders...

The Official Dolli Bijoux
United States
About 1 month using the app
Kin Custom replied June 18, 2019

Hi Dolli Bijoux!

We apologize for the problems you've been experiencing when importing orders. Your patience is appreciated as our app was experiencing intermittent technical ...

August 21, 2020

Shopify Integration App Review: The Shopify integration is complete crap - please fix your app! None of the app buttons work, including the orders button, so i always just have to go to the full website to get ANYTHING done. Seriously, they are like dummy buttons.

Kin Custom Review: The product selection is just okay, though I really appreciate more trendy styles that other companies don't have ...

Urban Letter
United States
29 days using the app
Kin Custom replied August 24, 2020

Hi Urban Letter!

We know time is of the essence and apologize the app is not functioning properly for you. Thank you for bringing this information to our attention! Be on ...

March 9, 2021

I ordered 23 products to view before listing on my store. They arrived yesterday for a total of 14 days which I feel is great for international shipping. All of my white-base products came out great and I am pleased with those But I am concerned about doing garments with a black base because the color did not seem to absorb very well. I did a design with the men's black track jacket but it looks ...

Heroes Twerk Here
United States
14 days using the app
Kin Custom replied March 11, 2021

Hello Heroes Twerk Here,

We want to thank you for your business and loyalty to Kin Custom!

We are so sorry to hear that you were not fully satisfied with your merchandise! ...

September 16, 2020

There’s definitely room for improvement. I normally use printful and printify, so my expectations are high. I checked out this POD app due to the windbreakers, joggers, etc. The samples that came in were nice, but the biker shorts are a little see through. Also the colors come out way darker than what you load for mock ups. I was looking for a gold and deep red, but ended up getting something ...

Donecia’s Crafts
United States
13 days using the app
Kin Custom replied September 22, 2020

Hello Donecia!

Thank you for taking the time to share detailed information about our services. Your feedback is very helpful with improving our customer experience. Each shop ...

October 5, 2020

As a pod platform is just awesome from the interface to the price all good but my gosh the team support is just non profesional , i ordered something in august ... 6 octomber still waiting for my order or an answer xD

ZYVEV
Germany
3 days using the app
Kin Custom replied October 14, 2020

Hi ZYVEV-

First, we want to thank you for using Kin Custom, for your print on demand, custom design needs for your apparel, shoes, and accessories. We are excited that you ...