Kin Custom , 79 reviews
At the beginning I liked this company a lot but with time I find that they are scams I get more out of it.
no customer can pay almost $ 50 in delivery costs and on the date of delivery he receives $ 25 from the delivery company. customer service, there is no yes really no customer service it's been 2 months I'm trying to understand the reason why they charge us so expensive but no one has the nerve to answer me and it's not the first time but more than 10 faith my first order was $ 1000. in this order some sizes were not correct. I contacted to explain! no one ever answers for you. in short I will report to shopify. if you want a good company for your product don't download this crappy app.
We completely understand your frustrations with customs and shipping fees! The fees are based on the destination and the regulations the country being shipped to. Different countries have import procedures which is determined by its custom’s law in the destination country, not Kin Custom. These rates are adjusted as regulated by those countries we ship to internationally. Because we are a sustainable handmade to order business, we know our cost may be higher compared to others, but we are committed to our ethical approach with minimizing textile waste by producing on-demand instead of mass production. We see we were able to address your customs fee concerns in previous ticketing, and we would be happy to address your sizing concerns if you could please submit a new help ticket inside Creator Studio. We are available Monday-Friday 9am-5pm EST and respond within 24 hours or the next business day. We appreciate your business and apologize for any frustration we may have caused.
This company shirt sizing is too small. If they went up to 7XL and had better customer service. I’d give them a 5 Star review with no hesitation. The biggest issue I have is inaccurate sizing. This company doesn’t care to adopt American sizing; making the user experience somewhat of a nightmare. Most of my sales come from Social Media as a impulse buy. If someone orders a XL and it actually fits like a Medium. That’s an instant charge back and a lost in a repeating customer. In the “Terry Crew neck pullover” I have to purchase a 2XL because the XL fits between a Large and Medium. Same this problem for the T-Shirts which only go up to 2XL. Which makes ordering samples problematic and a waste of money. Also, that excludes anyone weighing over 210 lbs a non customer. When you try to contact customer support it’s a waste of time due to the never being resolved. This company could be great if they’d only listened to the people who give them business. This company is borderline trash juice but thank goodness my designs are amazing.
Hello Visionary Color LLC,
We are so sorry to hear you have had a poor experience and want to help make it right! We do provide guidance within the product descriptions of each garment under Size and Fit suggesting to size up or down depending on the desired fit of the garment, as well as the measurements of the model and the size they are wearing. Our size charts are based on body measurements and do not necessarily conform to the standard of one country, as we are a global supplier. We strongly recommend ordering samples so you can better guide your customers based on your knowledge and experience with seeing the finished products. Please keep in mind that we also have a 100% Print Guarantee! In the event your product or your customer's product is misprinted, damaged, or defective, please contact Kin Custom AND provide reasonable proof to us of such damage or defect within fourteen (14) days of delivery. Kin Custom will promptly review your correspondence in order to determine whether such damage or defect warrants a refund. Our dedicated Customer Experience team is always happy to assist if there are any additional concerns with your merchandise. You can also find more information regarding the return policy here: https://knowledge.kincustom.com/knowledge/damaged-or-defective-returns
I don't expect them to answer me, but the worst part of this process, will be having to created all of my designs and merchandise all over again.
The hits just keep on coming. Delivery is the backbone of any business. If you can't deliver, on products or promises, you're not worth much. As a service industry provider for the last 15 years of my life, I know what underdelivering, can do to a reputation.
I'm not sure why, for THIS last order they switched carriers, from DHL to FedEx, but it is generally known, that FedEx has the worst reputation out of all of the carriers out there. I ordered the items on Thursday October 31st, with rush delivery. Had this been DHL (based on ALL prior deliveries, at least 7 by my count), the latest I would have received my items, probably would have been Wednesday. DHL is known, at least to me, for sending me updates regarding shipping, stating that a package will arrive on a Wednesday, and they have ALWAYS overdelivered, and it arrived the day before. There hasn't been 1 shipment, where DHL hasn't delivered a day in advance.
Now, for the most important delivery I have to date, they use the worst shipping company on the planet. The worst part is, throughout this entire process, Kin custom has been dismissive, flippant and extremely cavalier about the fact that I'm going to miss having clothes I had designed, and paid double to have made in time for this event, arrive 3 days too late, without an apology.
The sublimation process for the clothing, is far better than expected. That being said, it's definitely not that way for the sneakers. The one's that I've designed, that have colors on the tongue part of the sneakers, show cracks through the color, after only wearing them for a day. I personally would gladly pay more for a deeper, richer sublimation process, so that the sneakers don't look like they've been spray painted in the area, where the foot motion leaves a crease. The crease itself is not the issue. It's where the color cracks where the crease is, and it looks like it was wrinkled white spray painted sneakers. I'm not sure why I'm not able to upload pictures here, but I will send it to them directly. Outside of that, the cushioning on the insides of the sneakers is better than expected.
The socks on the other hand, are way too thin. I had to take them off my store. They are not all what I expected. The consistency of the material, is like a dress sock.
I hope that they can improve in this area, because I believe the shoes are good quality. Out of the box, they look good, but after a day of wearing them, the color on the sublimation process, does not hold up.
Hi Po Wasted Po,
We apologize for the printing issues you are having with our sneakers. As a reminder, we offer a 100% print guarantee so please submit a return request in Creator Studio and our Customer Experience team will get it handled for you immediately.
Our print methods include UV, sublimation, and DTG depending on the product you select. Our Sneakers use the print method of UV as they are made of faux leather, where our Lace Up Canvas Shoes are made of durable canvas and use sublimation. We recommend transparent graphics on the left and right side of the Sneaker, whereas dark or all over prints work best with sublimation on canvas style shoes. We appreciate your input regarding our socks and are always dedicated to finding ways to improve our materials and quality for your satisfaction.
If you have any more questions or need help with submitting your return request, please don’t hesitate to reach out to us at firstname.lastname@example.org.
- Kin Custom
Worst customer Service. I've emailed this company multiple times about orders and fixing issues and they have yet to email back or respond even though they say they will respond with in 24 hours or next business day.
Hi Rich Black Bear-
Thank you for choosing Kin Custom for your print-on-demand and drop ship needs. We sincerely apologize for the delayed responses from our Customer Experience Team as our goal is to quickly answer all customer inquiries. We pride ourselves on our average 3-business day production time and depending on the shipping method delivering your quality designed merchandise to your customers quickly.
With this said, we will be reaching out immediately today via email so that we can resolve any frustrations that you may have.
Again, we cannot thank you enough for using Kin Custom as your print-on-demand and drop ship supplier.
Right now I’m rating this pod company a 1 star, because they currently lack important features that are needed for seller success. One of those features are integrations with online market places, and sale channels. And another feature is an advanced editor that includes a repeat pattern feature and background color changer. If you are a seller/designer who is serious about success then you know that these features are must haves. And without these features you’re setting yourself up for failure. If these features are added soon then i will change my rating to a 5. But until then i will not advise any sellers who is serious about their business to join this pod company until they add these important features. With that being said, a good thing that i like about them though is that they currently have a lot of products which i like, but unfortunately there’s no way that i can design the products the way that i need to because of the limited editor. Also since they’re based in china, they’re using the china size chart, instead of the United States version. So we will have to go through the trouble of telling our customers to move up 1 size to get their correct size. That’s too much trouble, and we shouldn’t have to do that. Instead what they need to do is add an option for sellers to use a United States version of the size chart in their mockups since most of their sellers are in the United States. That would help us sellers out a lot.
Hello Spooky Fashion Folks,
We are so sorry to hear you have had a poor experience with Kin Custom. Your satisfaction is our number one priority! Thank you for pointing out your concerns with our size chart, limited integration and design features. Since we understand there is always room for improvement, this is something we are currently looking into. We are in communication with our Product Development Team to find a solution to sizing. We are hoping to make updates to the Creator Suite as well. We take your feedback seriously and want Kin Custom to be the best print and drop ship supplier for businesses just like yours. We genuinely appreciate your business and concern.
What the hell happened to you guys! You really do this to your sellers? Change the way you handle shipping and not let anyone know about it! Im done using this company and I recommend anyone that wants to run a successful ecommerce business to stay away! Their support has gone dark and do nto respond to any of my inquiries. Recently my orders were getting delivered within 3-7 days now im showing they are using freaking e-packet delivery and SF express which is taking a month or more without proper tracking!
Then im seeing they are tacking on an extra $6.99 for premium shipping without letting anyone know about it! WOW talk about shady business practices from you guys!
The least you could have done was reach out to your sellers and tell us that you are changing things instead of leaving us in the dark. What a joke this company is and i am removing all the products from my store ASAP!
We appreciate your business and considering Kin Custom for fulfillment. Your satisfaction is our priority and apologize for the shipping and response issues you've encountered. After looking into this with our Customer Experience team, we responded to your inquiry on 11/19/19. Please check your spam folder but you can expect another follow up response shortly.
As noted on the checkout page, for orders that require a quick turnaround, Express shipping is what we always recommend. Otherwise, Free Standard is another option but can take anywhere from 7-15 business days. For this reason is why we have added a middle option of Premium shipping with 4-7 business day delivery. Free Standard is included for all orders but if you have a time sensitive in hands date we must charge an additional fee for Premium or Express shipping.
We take full responsibility in your frustrations and hope once you are in direct contact with our Customer Experience team they can help clarify the problems you've shared with us. Thank you for taking the time to bring this to our attention.
I wish I had paid more attention to the reviews here before I decided to work with this company. Worst customer service ever, cannot get a hold of anyone, have submitted multiple customer service requests for product quality issues with no response and no solution. While the print quality is good and the shipping seems to be timely, there are often product quality issues, including that the branding tags I pay extra for all fade after one wash and you can no longer see my logo, which is a HUGE problem. If I do not hear back from customer service within 3 days with the refunds that I requested as well as a solution to my issues, I will be pulling all of my designs and going back to my previous supplier, who, although they did not have as many products that I liked, at least offered good customer service. This is my livelihood, and I cannot work with a company that does not appreciate or respect that.
We sincerely apologize for your frustrations and want to thank you for your quality products and printing. At Kin Custom, we strive to deliver on-demand merchandise with timely shipping that best represent your brand. We apologize that our Customer Experience Inquiries are taking longer than expected to respond. We are working diligently to correct this for valued customers like yourself.
We stand behind all the merchandise printed for you. Printed, cut and handmade with upmost high quality and accuracy, we are your trusted resource for fulfilling your customers orders. That is why we offer a 100% print guarantee. Whether your merchandise has been damaged in transit, a design flaw was produced, we are committed to providing solutions and making it right for you.
Our in-house Customer Experience team is fully equipped to process your reprint requests quickly and efficiently, so you spend less time waiting, and more time making your customers happy.
In order to best work through your inquiry, we have sent you an email directly and will promptly resolve. Again, we cannot thank you enough for your business and we will make sure that our products best represent the brand you are trying to build.
Good luck getting any technical or customer service from this company.
No Live Chat availability, No Email Response--Shopify can't even get in touch with them!
I would rate this negative stars if I could. I am usually not the type to write reviews and this is probably like the 3rd or 4th on I have written in my life. But I have to say it was bad. Awful. The quality of the sweatshirt is almost like synthetic t-shirt material, which was expected as it did say polyester. However, I am so disappointed with the printing. The quality of it is like fazed and pixelated. I had done cow prints so would it have been really that hard to vectorize it or realize that it didn't look right? I have used many POD services and none of them had ever turned out this horrible. I am not trying to mean I am just disappointed that I spend $37 for my birthday on basically a piece of crap. Furthermore, I was taking a look at the packaging and it is so fancy. I wish that they spent a little more money on the product that they were selling rather than the packaging. I cannot say for other products on this site, but I highly do not recommend the cropped sweatshirt at all. Very disappointed will not be using for sweatshirts again.
Hi Kale Kreations!
We are so sorry to hear about your sweatshirt and feel terrible you experienced this on your birthday! As your service provider, we want to make sure you are 100% satisfied which is why we offer our 100% Print Guarantee. Whether your merchandise has been damaged in transit, a design flaw produced by us, we are committed to providing solutions and making it right for you.
Please submit a Return Request in Creator Studio. As soon as this is submitted, our Customer Experience team can look into what caused the printing issue, which we will gladly refund or reprint if it qualifies for our Print Guarantee. While this is in review, we suggest checking out our Print Guide before designing your next apparel as many POD companies have different artwork requirements due to different materials and printing techniques.
Not as it appears! Lost orders, they changed shipping without informing---you risk losing good customers and money losses. Save YOUR time. Unreliable and no resolve. I'm still waiting on an order paid in full and not received. AND NO ANSWERS. I removed them and had to file a claim to get my money back. Highly disappointed. They literally promise more than they delivered.
** I have a feeling that any positive reviews will be prior to OCT. 2019 prior to this, I may have even left a good review -- something went way south and the "idea" the app presents is full of massive potential. But, without the integrity and honesty behind the service and shifty practices, it makes it just an idea with potential. Sad. Just a waste of great potential. Customer Service and integrity along with shipping are staples to be successful as a reputable supplier. Shame Shame. Accountability ZERO.
TOO SHIFTY and UNCERTAIN.