Kindly: Send Payment Reminder , 28 reviews
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Although the app functionality was a little confusing to me, customer service was excellent. Herbert responded promptly to my questions and even created a custom template for my reminder emails.
Thank you for your very kind review! It was an honour to help you with your request. Our support team is always here to help you! We wish you good luck with your business and enjoy Kindly.
Best wishes,
Herbert from Kindly
With Payment Reminder, we can do what we were looking for. A simple plugin which sends out payment reminders via email for manual orders. We wanted to automatically remind our customers after 7 days of forgetting to pay. 3 days after that and again 3 days after that. When not paid after that time it should just cancel the order. Best support service I have experienced in ages. The price is more than fair and it's well worth the time saved and adds to the professional image. Completely satisfied.
Thank you very much for this lovely review Royal Outlaw! :)
We are super happy to hear that. If you need anything else you know where to contact us!
Best regards,
Raphael
The app perfect! Its intuitive and easy to setup. The support is super helpful! What's not to love!
Wow! I'm already blushing with all the kind words. :) Thank you again, Markus!
Herbert from Kindly
Great support service. We needed help with the domain config, and the Kindly team helped us right away!
This app has helped so much with managing payments for my small business. Support is very quick to respond as well.
NO LA USEN SI TIENEN PAGOS PARCIALES, CANCELA Y REMBOLSA A LOS CLIENTES, NOS HIZO PERDER 5,000 USD UNA PERDIDA GRANDE
Dear customer,
We see you are frustrated about your situation and we do understand. We are cooperative and open to help you! We already tried to reach you via email.
Despite your frustration, Kindly did everything properly according to the documentation. If you cancel an order, the amount of the order is refunded. (Please check on our knowledge base in the live chat or documentation on the website.)
However, what we can offer you is to add an option to enable or disable refunding. Then you can cancel orders without refunding the money.
Additionally, according to our statistics in the database, we have seen that you were able to recover large sums of money with the app in just a short period of time. This makes us happy for you and would be a total shame if this saved revenue would be missing in the future especially on long-term.
I am sure we find a solution for this - Please get in touch!
Ich hatte einige Fragen zur Nutzung der App und mir wurde mit viel Geduld alles erklärt und super geholfen! Mega Support! Dankeschön
Parfait merci! Evite d'envoyer des emails manuellement, ca permet de gagner du temps et de récupérer de l'argent