Reviews (778)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing product pages with custom variations and options, especially useful for stores with personalized products. It features conditional logic and displays like color swatches, improving customer experience and conversion rates. The app is noted for its ease of use and seamless Shopify integration. Customer support is particularly praised for its responsiveness and helpful resources, including video guides. Despite being free, it offers functionalities that compete with paid apps, making it a favored choice among Shopify store owners.

May 10, 2022

I have spent months and I can't even tell you how much money trying to find a solution that worked well out of the box, didn't cost a fortune every month, and played nice with our various systems and apps to collect customer info for item personalization. Well, this is it, and I just wish I'd found it months ago. I've only been using it for a week, but so far, all signs point to a perfect fit, we haven't run into any technical problems, and I haven't had to touch any coding or templates. Hallelujah.

Seraphin Station
United States
7 days using the app
September 18, 2023

Use this on 2 stores, always have some problems with it. Randomly an option stop working, and my customers are unable to purchase. Only the last week spent £500 on advertising, and my customers were unable to purchase, because an option did not work. Took us 1 week to realise why we don't have a single sale. You guys need to take business more siriously, because it happened to 2 of my stores already. We Business owners can not afford to loose a single penny because of an app. Choose a more expensive but better app guys.

GreetReels - Unique Gift Ideas
United Kingdom
6 months using the app
Best replied September 19, 2023

Hi

Sorry for causing trouble to you.
We tested your store and found no problems as you mentioned.
Can you send me some screenshots of the wrong order?
Can you send me your test video?
I think this will help us check and resolve this issue

I have sent our test video to your email "support@greetreels.com", please check it

You can contact us at "best-option@foxmail.com"

Best wishes

King app

Edited October 8, 2021

Updated review: They quickly fixed the problem. User error I'm told. I didn't enter a code for a change in theme.

Cutting Edge Lazer
United States
6 months using the app
Best replied October 8, 2021

Good morning,
Sorry for the inconvenience, we checked your store and there is no app initialization code in your theme. This is a problem caused by you not initializing the new theme.
We have helped you initialize the new theme, the problem has been solved, and everything is working fine.
If you need to change the theme again, you need to click on the left navigation "Installation" in the app background to initialize the new theme before it can be used normally.

January 28, 2022

This is a great app. It is easy to use, very fast and works really well. The customer support is also amazing!

YogurtCase
United States
6 days using the app
January 25, 2022

I love this app, it's easy to use and perfectly do the job!!
I used it to add some text fields for my customize-able products, support is excellent and very fast. Highly recommend it...
Keep doing the good job guys

Silver Palace / قصر الفضة
United Arab Emirates
6 days using the app
November 23, 2021

Fantastic for adding a custom text box. Great App with great customer support too, can not ask for more than that!!

Rock Steady Cases
United Kingdom
6 days using the app
May 27, 2022

I use this app on both websites that I have and it helps soooo much with customers being able to have a variety of choices to be able to choose from without complications for them and for myself. So grateful for the developers in creating this app to help business owners!

TrejoThreads
United States
6 days using the app
April 6, 2023

amazing support and managed to resolve my app requests in a timely manner! For sure I will try out the other features of this app!

Bloor Village Flowers
Canada
6 days using the app
January 11, 2023

I've never reviewed an app before, but after the great (and patient) customer service, it only seems fair. Prompt response and demo videos to explain troubleshooting or just help with navigating the app. For simple customization options and conditional choices based on product variants is a game changer. Want to add pop-up/description boxes, radio buttons and text fields to customize your products? look no further. Saved a bunch of coding headache and works well with 2.0 themes. Thank you

Nibs And Scripts
Canada
6 days using the app
September 22, 2022

ITS good, i just wish i can apply the options to all the products at the same time. But its amazing anyway i like it......

Danciela
Mexico
5 months using the app
Best replied September 22, 2022

Hi

We are adding this feature and it is expected to go live within 1 week

best wishes

King app