Reviews (851)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for adding customizable product options like text fields, dropdowns, and image uploads to Shopify stores. It integrates seamlessly with Shopify, enhancing features like the "buy now" button and cart drawer. The setup is user-friendly with helpful templates for managing multiple products. Customer support is praised for its responsiveness and effectiveness, including personalized assistance such as video guides.

January 10, 2024

Amazing app. So many customisations are available and support responded so quickly when I experienced an issue. Would most definitely recommend it to everyone.

Jewelled Me
United Kingdom
14 days using the app
November 8, 2021

Support is phenomenal and and truly supportive :) Who knew!
Not only has this app allowed me to make reasonably complicated product options easy to implement, the staff are top notch and customer support is amazing.

hairrs
China
14 days using the app
March 11, 2022

Works out of the box. Happy With what it can offer considering the price. Would recommend this to other shop owners that are starting out.

Altguild
Canada
14 days using the app
November 21, 2023

Installed the app within minutes, easy to navigate settings. I had an error and the helpdesk solved the problem in minutes. Exceptional customer service.

Gardenright Retail Limited
United Kingdom
14 days using the app
July 17, 2023

The app was working fine before, but now for past 3-4 days, the upload an image option and text options are not working on my website. Please look into this.

Srishbish-in
India
About 1 year using the app
Ymq replied July 18, 2023

Hi

This is because you changed the theme, you need to reinitialize the app after changing the theme

I have sent you an email with a screenshot of how to initialize the app.
If you do not receive it, you can also use the email below to contact me, and I will send you the screenshot
best-option@foxmail.com

Best wishes

King app

December 17, 2021

Customer service is spot-on. The new app version looks a lot better and works better too. Good job from these guys and excellent support. Give them a try you will be very happy with them.

WONDER
China
13 days using the app
Edited December 26, 2021

The app works great! At first I couldn't figure it out but the customer support team fixed it really quickly! Thank you for this awesome free app!

Diamond Gates Services
United States
13 days using the app
September 28, 2021

It's a very handy free app with amazing customer support. They respond lightning fast and fix any issues you might have just as quickly. I can only recommend! :)

Pawsome Goods
Croatia
13 days using the app
March 3, 2023

This is a great app and does exactly what we wanted. Also, absolutely first class and incredible help when we needed it. I asked a few questions, and within a very short space of time they didn't just reply, they'd made some changes for me.
Excellent!

k-tec-racing
United Kingdom
13 days using the app
August 29, 2023

It really is a good app, but I knocked off a star for two reasons:

First, the dearth of documentation. The FAQ link goes to a table of contents, but all of the links (to faq.ymq.cool) appear to be dead, and have been since I installed the app.

Second, there is no visual indication of when a variant is sold out. Yes, you still see Shopify's "Sold Out," but the swatch looks like all the others. There are settings that let you load an image (via URL) and change the border for disabled variants, but they don't function. While this may sound like a minor issue, I know I find it frustrating to have to click a button before I can see if something is in stock—I want to know at a glance—and I'm concerned that my customers will feel the same way.

This message is both a review, and, since none of this is documented, a warning to those who may be trying to get the function to work that it's not you: It's a problem with the app.

That said, I know from reading other reviews and responses that this is a two-man operation and that they're creating and supporting numerous apps. This Product Options app adds a GREAT DEAL of functionality that Shopify does not natively, and it's clear that they have tweaked and added additional features based on customer input. I don't like to slam the creators who allow us to do things that Shopify does not—particularly for free!—and that is not my intention here, but I wasted a lot of time trying to figure out what I was doing wrong when, in fact, I wasn't. Hopefully this will save someone else that time.

Repurposed
United States
12 months using the app