Reviews (210)
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I really wanted to like this app but customer service is non-existence. Also, they are forcing you to give them your US number to get into their contact support. I am currently not in the US right now and don't have a US number with me. Finally, I've found a chat and someone replied but they seem to be based out of India, where they handle basic questions. It's been almost an hour and still haven't heard back from them after they say 'wait just a moment'. If I can't find a solution by next week, I'll move to Afterpay and try them instead. I hope someone will see this and reach out.
Hi Seadon,
We're very sorry you didn't receive good support yet. You will receive a reply from our support team very soon today via the ticket you opened yesterday to answer your technical questions. We'll work hard to keep your business and get your integration working well!
Hello, I received this message about my Klarna integration. See below: "The following versions of these third-party payments integrations are
not compatible with Shopify’s latest checkout. They will no longer be
available after July 31, 2022: Buy now, pay later with Klarna." How can I can the update to the latest integration?
Hi FROGSHOP,
Hopefully quick and easy for you to migrate to our new payments integration. More info for the migration steps at:
https://docs.klarna.com/platform-solutions/shopify/payments/klarna-payments/migrating-from-current-to-new-payments-integration/
We've been sending emails about this deadline also, but our apologies if those haven't reached you.
I had a little bit of a problem and couldn't see the ad positioning when setting up, but got to Klarna website and within minutes got support. Mimmi was super helpful logging in my website and helping me with it. Fantastic service! Thank you again!
Thank you for the great review Adriana Chede Jewellery! We're also very glad Mimmi is on our team and provides such great support!
The app is not working, it worked in the beginning and now it does not anymore.
Hello and thank you for your review. We would love to support you with this and hear more on what problem you are experiencing on merchant@klarna.com. Have you for example connected the right MID to the On-Site messaging app?
We look forward to hearing from you!
Doesn't work anymore,everytime open it just say"An error has occurred".
No app block and be added in editor and even use the code snippets" " ,just flash the blurry klarna icon then gone?
Update:
A few weeks ago, they contacted us to manually install the code properly using the collaboration account. One star was taken away because of the late reply.
Hi Uditerboard,
We're sorry that you've been experiencing problems with the Klarna app blocks. The availability of these app blocks can be affected by the theme used by your store, as not all themes follow the default Shopify architecture.
Our Merchant Support team will be reaching out to assist you with getting this set up for your store.
The app simply does not work. Would be great if someone could contact us and get this sorted. Just keeps saying error
Very good does exactly as described once installed correctly and support is very helpful so recommended.
Hi Harper Kendall,
Thanks for the review & recommendation!
Terrible customer service, I wanted to launch my shop on Saturday, I emailed on Friday as the on-site messaging is not working, my customers are unable to pay using Klarna. Four days later I have not received an email, the Shopify staff who are beyond helpful emailed on my behalf, they too have not had a response. How can they offer a service if they are not willing to help their customers? Absolutely shocking and disappointing to say the least.
We're very sorry that you didn't receive excellent support. We will review further with the support team to work to improve. I do find support cases for you in our system, so we will continue to work with you further via your open support case.
Straightforward to use and helpful support team. Could do with a smaller square shaped placement for the homepage, as the ones currently available are too big.
Thank you for this review and feedback Tovi Sorga. Klarna's On-site messaging team has an enhancement on their roadmap (not for this month, but sometime this year) to provide homepage placements using autoxauto size, so that merchants will be able to place those placements in any containers and the size will adjust.
I have used other BNPL apps in an other platforms and I understand the value of these apps and what they do. Most people tend to review the app itself which for me is still early days but I am extremely confident that the functionality of this app will work as intended. What I do want to review now is the service and support offered by Klarna. In my first experience, it has been absolutely outstanding, I raised a ticket for some help and within less than 10 minutes I had a real person respond to me ready to help. I requested help installing the app on my website and within several hours of the same day my app had been installed for me. Communication was great and the person helping was very polite and very professional, it was a great joy.
Thank you UK Gift Shop! We'll keep doing our best to provide excellent support for you and any merchant who needs it!