Overall rating
Counts per rating level
  • 44% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 34% of ratings are 1 stars
February 12, 2022

Great support from Rob who installed the message bar on product pages for the countries we needed and always answered our emails in a timely manner.

United Kingdom
Time spent using app: 9 months
Klarna replied February 12, 2022

Thank you Betsy for this great review! Really glad Rob could help!

February 11, 2022

Hello everyone. I would like to write about the excellent support from Mimmi from Klarna Bank Merchant support. I had a problem and I wrote to Klarna Merchant Support. I got a very quick responses to my help requests, very clear and detailed from Mimmi. She assisted me till my problem was solved. Now all works correctly and good. It's a pleasure to receive such fast, professional and friendly support! Thanks a lot, Mimmi! Sincerely, Samoilova Inna

Time spent using app: About 1 year
Klarna replied February 11, 2022

Thank you Samoilova Inna for this great review. We agree - Mimmi is great! Very glad she could help!

February 1, 2022

Easy to install. Easy to navigate. Really good at promoting an alternative payment option to new customers

United Kingdom
Time spent using app: 1 day
Klarna replied February 1, 2022

Thank you aromatyk for this review. We're glad you're happy with the app & we'll work hard to keep it that way!

January 28, 2022

I think this app is brilliant. Was slightly confused what to do first off. I contacted merchant support via phonecall, Rob my customer advisor/support was pure class. Excellent mannerisms, expert knowledge and help with I needed help to do. Cannot find a fault at all. Cannot mention to much how happy I am to have klarna setup on webpage/store totally opens new revenues to my business and I feel 100% comfortable that if any issues occur, that the expert help is there for me. Thank you so much klarna and especially Rob for helping me today. I Highly recommend this app to everyone.

United Kingdom
Time spent using app: 3 months
Klarna replied January 28, 2022

Thank you for the wonderful review SvenThorn!
We’re really glad we were able to help out & are here for any support in the future

December 31, 2021

Really good app. The support team is really good if you need any tech support. I needed help with my installation and the tech support team replied to me in minutes, very helpful.

United Kingdom
Time spent using app: 6 months
Klarna replied December 31, 2021

Thank you for the great review smativi! We're happy our team could help you this time, and we're happy to help whenever needed! Happy New Year!

December 20, 2021

Good app, easy to install & configure.
Also, just as important, great support if something isn't working as it should.

United Kingdom
Time spent using app: 24 days
Klarna replied December 20, 2021

Hi BeYou!
Thank you so much for your feedback! We are super glad you are happy with our app.
We always try to be as much of a help as possible so please do reach out if you need anything in the future!

December 14, 2021

Hello, I see Ireland is not listed in the country list to use this app on a Shopify store. is that going to change anytime soon? I would like to use it for my store.

Time spent using app: 16 minutes
Klarna replied December 14, 2021

Hi ZakFrench,
Klarna is available for Ireland for Shopify as an alternative payment method, but not available as a local payment method within Shopify Payments for Ireland. This Klarna On-site messaging app does work for EUR currency, including Ireland. Klarna is listed as a payment gateway at: https://www.shopify.com/payment-gateways/ireland

Please email skosm@klarna.com if we can help further, and if you share where Klarna is not listed as supporting Ireland, we'd like to update it if appropriate.

Thank you for the review & your interest; we look forward to working with you!

December 1, 2021

I have used other BNPL apps in an other platforms and I understand the value of these apps and what they do. Most people tend to review the app itself which for me is still early days but I am extremely confident that the functionality of this app will work as intended. What I do want to review now is the service and support offered by Klarna. In my first experience, it has been absolutely outstanding, I raised a ticket for some help and within less than 10 minutes I had a real person respond to me ready to help. I requested help installing the app on my website and within several hours of the same day my app had been installed for me. Communication was great and the person helping was very polite and very professional, it was a great joy.

United Kingdom
Time spent using app: About 1 month
Klarna replied December 1, 2021

Thank you UK Gift Shop! We'll keep doing our best to provide excellent support for you and any merchant who needs it!

November 30, 2021

Very helpful indeed - sorted my issue out very quickly so thank you very much :o) it’s now working perfectly on my website!

Be-Dazzling by Sparkle Supplies UK
United Kingdom
Time spent using app: 4 days
Klarna replied November 30, 2021

Thank you for the great review! Happy we could help this time, and anytime help is needed!

November 24, 2021

App innovativa, un nuovo metodo di pagamento che rivoluzionerà le vendite. Integrata alla perfezione con il nostro tema e supporto molto disponibile per aiutare a qualsiasi problema.

Time spent using app: 5 days
Klarna replied November 24, 2021

Ciao HQtecno,
Grazie mille per il feedback.
Qualora in futuro doveste avere bisogno di ulteriore supporto, siamo sempre a disposizione!

Hi HQtecno,
Thank you so much for your feedback!
If you do need any help in the future please just drop us a message - we are always happy to help!