Reviews (92)

Overall rating
4.6
Counts per rating level
  • 73% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
August 17, 2023

Solid solution if you have klaviyo/shopify ecosystem for earning reviews and increasing customer retention. The review flows are easy to setup and have become one of our top converting flows. Responsive support team as well. Looking forward to future functionality like collection page integration and more notifications options.

Russo Music
United States
11 months using the app
August 14, 2023

Klaviyo reviews is great because it's clean and easy to use. Their pricing is the best in the market and I'm confident the upcoming features will be top notch.

Their app is still fairly new but if you are also using Klaviyo as an email/sms service it's a no brainer to use them as a review service also. Highly recommend!

KineticKings
United States
10 months using the app
Klaviyo replied August 17, 2023

Thanks so much for your review!

August 16, 2023

Easy setup, great support, simple to use, it just works! The integrations with Klaviyo's other products are also very seamless - it's great to get reviews and email under one roof.

Compass Coffee
United States
9 months using the app
January 26, 2024

Klaviyo reviews is a no brainer to add on to the Klaviyo services. Seamless to install and has the most important features - easy customer experience, Q&A, linking similar products, etc.

The most important part of any app is the support available, and the Klaviyo team is awesome to work with. Any question that comes up is supported through chat and documentation.

Highly recommend this app!

United RV Parts
United States
7 months using the app
December 29, 2023

Muy buena, pero se necesita un cursito..

Zona Z
Spain
2 months using the app
Klaviyo replied February 21, 2024

Hola! Muchas gracias por la valoración de 5 estrellas. Tenemos algunos cursos gratuitos que puedes tomar para familiarizarte mejor con Klaviyo.

https://academy.klaviyo.com/

August 30, 2022

Fulfilled is working great. So far it is functioning seamlessly within our Shopify site and producing one of our most engaging flows in Klaviyo. It's typically like pulling teeth to get our customers to leave a review, so very surprised at the response and number of reviews we're now receiving!

Rufus Teague
United States
About 1 month using the app
Klaviyo replied August 17, 2023

Thanks so much for your review!

January 24, 2024

Great support. The app was not showing the review on my template and the team worked hard to make the necessary adjustments to make it work. The interaction with the support team was great.

ONEKEEPER USA
United States
About 1 month using the app
August 10, 2023

In general a useful app that offers more options than the standard shopify reviews app. Especially the option to create review-follow-up flows with discounts via Klaviyo is helpful.
However, there are 3 major issues:

1. The design of the star-rating on product page is not adjustable. This is actually a no-go, since the stars look very weird and unprofessional in our theme. There should be any chance to change the look and the size of the stars.

2. There is no chance to change the language of the Integration. We are a German store and it looks unprofessional that our review-section on the product page is all in English.

3. No chance to use our custom font of the store theme.

We hope, that these issues will be fixed quickly and there will be more design options. The current version, especially for the price plan, is not customizable enough.

AMBOYO
Germany
Over 1 year using the app
Klaviyo replied August 11, 2023

We really appreciate this feedback, thank you for sharing. This is a new product with a lot more enhancements coming soon. We are actively working to improve our widget customization experience, including support for more languages.

In terms of your third point ("No chance to use our custom font of the store theme") – this is definitely possible. Keep an eye out for an email from us, we're happy to help you troubleshoot this issue!

October 31, 2023

I'm using Judge.me right now and I saw Klaviyo Revies. I thought it would be great to have all in one app and installed it. Unfortunately, I cannot use it since Ukrainian language is not present. So I will either delete it for now or I will just wait till Ukrainian is added. Hope, it won't take too much time.

SVITLA
Ukraine
About 1 year using the app
Klaviyo replied February 21, 2024

Hey there, thank you so much for the feedback, and will pass this along to our product team.

August 15, 2023

I was very disapointed that I could not translate anything. No point in using this app if your page is not in english.

Karavolin Trønder
Norway
12 months using the app
Klaviyo replied August 17, 2023

Thank you for sharing your experience. We hear you loud and clear, and have released translations in 12 languages to enable more brands to use our app. We appreciate your feedback!