Reviews (144)

Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust product feed management, which enhances selling on multiple marketplaces. Features like custom feed creation, automatic syncing with Shopify, and advanced customization are particularly valued. The integration with Shopify is seamless, and the app's performance is reliable. Customer support, especially from team members like Carlos and Raul, is praised for its responsiveness and effectiveness in resolving issues. Merchants find the app valuable for expanding their online presence across various platforms.

June 9, 2022

App that works pretty fine. They really help making every development necessary on their side to optimise the connection between brand-marketplace as much as possible.

ALOHAS
Spain
2 months using the app
April 26, 2023

Do not use this app for Zalando. First of all, when you connect and sync, it will convert product SKUs to product IDs from Shopify. Why? Because that's better according to the support. It does not matter that your products on zalando are added by SKU and zalando requires you to add products with SKUs and specify SKUs on documents added to the shipped order. Secondly, you wait a very long time for support responses. Third, Koongo is able to completely mess up the prices of products, by doing so, it swaps SKUs with other products. I was waiting 24h for the support to correct SKU's so it will show correct prices on Zalando. I told them that I will leave bad opinion if the won't help. And I had to change it on my own :-)
Fourth most important, it is unsuitable for syncing orders from Zalando, because there is no way to send a return shipping number back to Zalando. What is mandatory. The support has no idea how Zalando works, they keep asking about things they should know if they offer to sync your store.

The application is quite complicated, if you manage to set it up it works quite well for syncing stock and prices. But for just one functionality it is way too expensive.

BeShaped
Poland
3 months using the app
Koongo replied July 10, 2023

Hi,

I'm sorry for the difficulties you faced while setting up your Zalando connection. As discussed, you had previous listings created on Zalando and your product prices were affected by an incorrect initial product feed configuration.

In Koongo, you have the possibility to specify the Shopify attribute that will serve as your Zalando SKU, there's no issue with that. Additionally, Koongo supports Zalando shipping & return tracking codes sync., however, it is crucial these codes to be available within your Shopify platform.

In case you would like to give Koongo a second chance, we will be happy to assist you from the very beginning.

Kind regards,

December 22, 2022

Finora posso recensire l'assistenza chat: ottima anche se l'orario per usufruirne è un po' ridotto. la App sembra ottima ma l'ho installata solo ieri.

Lady Venezia Shop
Italy
About 1 month using the app
May 24, 2022

Bad communication!! this is the only app for beslist.nl , so i have no choice, but liveapp does not work, and system is very complicated, and you must activate everything your selve. Respons is very late only by mail. We mentioned last week that we monday must go active /live, no reaction alle monday, send a message...and again 11,17 and still no response. We need info about FTP , we can not upload the feed and go live. Cost us money!

ieniemieniepartys
Netherlands
About 1 month using the app
January 10, 2022

using the app is a little bit confusing and I think it needs better UI. However, Customer service is really fast and efficient. Raul Navarro is very very helpful and super polite. I am still in the beginning stages of using Koongo but so far so good.

TopVehicleTech.com
United Kingdom
30 days using the app
Edited September 7, 2017

Poor help to set up this app! Why pay when you have to struggle to set it up? when I pay for a service I expect 99% of the problem solved, but with this up I feel like am putting 95% of work!!! I wouldnt recomend this app. Sorry guys.
When you offer a service to merchants like us make sure you have done all the hard work and charge all you want within reason. I give this 1/10.
Also when you list a contact number make sure you are available. I sens a chat and email message and offered to call using my phone or via Skype and was told we don't use Skype or make calls!
Here is the conversation below:

Raul Navarro
8:29 PM (3 hours ago)

to me
Hi Al,

We do not offer support via Phone or Skype call, sorry for that. Regarding your submission issue, for Cdiscount you'll have to use their online seller interface and perform a bulk upload with the generated data feed file as we're not currently offering API connection with Cdiscount. For Priceministe, the same, you can use the generated data feed file to perform a bulk upload via the priceminister merchants interface too. We're working to extend the API connection to other channels, including Priceminister and Cdiscount.

Please, let us know if you need further assistance.

Best regards,

Raül Navarro
==========================
Koongo® - Feed Marketing Tool

Web: http://www.koongo.com/
Twitter: https://twitter.com/koongoexport
LinkedIn: http://www.linkedin.com/company/koongo
Facebook: https://www.facebook.com/koongo.feed.marketing.tool

Ticket Details
Ticket ID: WJO-947-33050
Department: Koongo as a Service issues
Type: Issue
Status: Waiting for customer
Priority: High

Helpdesk: https://support.koongo.com/index.php?

Modern Style Fashion
United States
17 days using the app
October 28, 2019

I am not trained in this by no means and I count of the professionals to iron out all the difficult parts which you are doing Thank you for your help This App is complicated but will generate the results my products needs for sure

Hathrowa Enterprise
Canada
14 days using the app
August 5, 2022

Sorry to inform that this App does not work at all. Koongo's services are very poor and the help was not effective. They respond only by email which will take times for them to respond. They are unable to help syncing my products and even incapable to figure out how to do it. I am very disappointed as my hope was to be able to connect my store with eBay and Amazon, manage my inventory loads etc... Their system failed and gave a lot of errors over and over again. No solutions and their systems are very confusing. The worst, they are very expensive. I deleted the App a week after installing. It was a total mess when testing the system. They sent confusing emails too me that did not give any real solutions on how to solve the issues. I had to try to figure out myself until I decided the App did not work at all. Do not install this App because it will not work and you have to try anything yourself with no real support from Koongo. I don't recommend their App to future users!!! Failed system...!

Yougowell
Canada
12 days using the app
Koongo replied August 9, 2022

Hello,

thanks for the review. I'm sorry for your negative experience. In general, Amazon and eBay integrations are quite demanding in terms of product data. I see from our internal communication that there were missing EAN codes for many of your products. EAN codes are mandatory for eBay and Amazon. The merchant should provide valid EAN codes for products that should be listed on Amazon or eBay. I'm sorry but Koongo is not able to help with product missing data.

In regards to pricing, Koongo uses a dynamic pricing model. The Koongo subscription is based on specific merchant needs. If you compare Koongo pricing with our competitors, I believe Koongo is one of the most affordable ones.

If you decide to give Koongo one more chance, we'll be happy to help you with channel integration.

Best regards,
Pavel

October 25, 2019

I used this software to sync with amazon it deleted all my variation on amazon. Beware do not use this app very bad customer service it took 24 hours for reply. Lost sales for second day

1 STOP SOCCER
United States
1 day using the app
Koongo replied October 28, 2019

Thanks for your review. I'm sorry about the issue but it is not possible to adjust listing manually and automatically via API at the same time. The listing changes overwrite each other. Also, if your listings were adjusted manually in the past it was necessary to backup your Amazon listing before API connection adjustment.

I'm sorry but there was no 24-hour delay in reply, we started to help you to restore Amazon listing once the problem was reported, working on that also over the weekend.

March 30, 2023

could not offer support for a new customer as could not be bother to support, tried for 2 days with little help, would not recommend

Stevenage Bait and Tackle Ltd
United Kingdom
About 21 hours using the app
Koongo replied April 3, 2023

We are sorry to hear about your recent experience with our support team. To ensure the necessary level of assistance, we require scheduling calls for non-urgent matters at least 24 hours ahead. If you wish to re-connect your store, we can arrange a meeting for tomorrow. We look forward to the opportunity to meet your expectations in the near future.