Reviews (1,555)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its AI-driven personalized product recommendations that boost sales and enhance customer engagement. It is easy to install, integrates well with Shopify, and features customizable appearances and strategic placements for upselling and cross-selling. The customer support is responsive and adept at implementing customizations without compromising site performance. Continuous updates further improve its functionality, making it effective in enhancing the online shopping experience and positively impacting e-commerce metrics.

August 21, 2020

I have been researching different apps that will create smarter cross-sell and upsell recommendations for my customers. The reviews for LimeSpot look great, support is great and responsive and based features the app seems like is can work great.

I was about to choose a subscription level and was shocked to see how much I would be charged based on my sales volume. Like said in a previous comment, I don't think it really makes sense to pay LimeSpot a premium fee based on my revenue when LimeSpot is not what is contributing to the revenue.

I'm hoping that LimeSpot will reconsider its revenue model for higher volume stores to something more fair and equitable for both parties. Upsells are very important of my business model and I would love to use this application.

souk + SEPIA
United States
14 days using the app
LimeSpot replied August 21, 2020

Thank you for your feedback. We are pleased to hear that you are happy with our support and features. We take our customers' reviews very seriously and have forwarded your concerns to our management team for further consideration. Looking forward to business with you in the future!

July 6, 2018

App has no tutorial. Help files are not up-to-date. The support is terrible, never really gives a straightforward answer.
The app looks more promising that really is.

Marcellamodanyc
United States
11 days using the app
June 27, 2016

POOR CUSTOMER SERVICE. THIS COMPANY WILL HARASS YOU WITH EMAILS THROUGHOUT YOUR TRAIL PERIOD WHICH IS A COMPLETE TURN OFF. WHEN YOU REQUEST TO HAVE THEM STOP EMAILING YOU, THEY SAY NO - RYANNA AND THEIR SUPPORT TEAM DO NOT PROVIDE YOU ANY TYPE OF CUSTOMER SERVICE AND WOULD PREFER TO HARASS YOU SO YOU CAN PAY FOR THEIR PRODUCT. I HAVE NO INTENTION ON PAYING FOR THIS APP AFTER MY TRIAL AND INSTEAD USING A DIFFERENT APP BASED OFF RYANNA TELLING ME SHE WOULD NOT STOP SENDING ME EMAILS. HOW TACKY CAN A COMPANY BE? TASTELESS WHICH COMPLETELY TRUMPS WHAT THEIR APP DOES. I WOULD LEAVE ZERO STARS IF I COULD.

The Daileigh
United States
10 days using the app
November 14, 2018

We would have been very happy with this App, if it was not full of bugs, the support not completely absent, and if they were not trying in every way to get a cut of your sales without actually doing anything.
■ The good things first: their product presentation actually is better than the one we had before for suggestions.
■ The bugs: their similar product recommendations are shown in a carousel which, if the navigation arrows are clicked, redirects to a 404 page. Wonderful shopper experience.
■ The absent support: We sent 2 different messages to notify them of this issue but got no response in a week.
■ The "trying to catch some of your revenue without doing anything": The support was prompt to contact us instead to recommend some "improvements" they made, where they would replace the product listings on our website with their listings every time they could (with their buggy experience), so that they can take a cut on our sales since all sales have to go through their product listing.

MatchaBotanicals
Switzerland
9 days using the app
March 15, 2020

It's a good app. I would recommend. It's just not for me. There are a few extra features I would like. E.g. a simple minimalist theme (like no pictures and just text for example), and the frequently bought box, just doesn't visually fit with my particular store. Plus it doesn't look like it sums up the product costs in the frequently bought box. All these are specific to my particular store. You may not need these extra features. So it may be the app for you.

My Furry Playmate
United Kingdom
9 days using the app
LimeSpot replied March 16, 2020

Thank you for taking the time to leave us a review and feedback. We're sorry to hear that our app did not work out for your store. We really appreciate that you gave our app another shot. Our product team is constantly pushing out new features and our engineers are already working on making a bundle feature like the one you described to offer more customizations to our customers! So please stay tuned and check back at a future date to see if you would like to install our app again. Take care!

Edited October 20, 2018

Just endless problems
and no interest at all from the staff to solve it
(just generic repeating of standard instructions you can find in
the help files, even if it doesn't address your complaint/issues)

1) related items didn't work..at all,
despite being the simplest thing that apps like these can do.
Didn't show items from the same collections,
nor with the same tags. Had to manually go to each and every single
product and assign items..which takes ages and defeats the purpose
of this app (let alone an AI smart app like this)

2) not responsive, shows ugly scroll bars and no arrow navigation
(saw this on other people's sites as well, not just mine)

3) AFAIK, no simple quick way to add or remove a section on
all pages (all has to be done manually per page)

4) shows products you've set to unavailable in your store anyways...

5) loads slow

6) sometimes doesn't show the item's images, until after you
browse through the carousel

7) leaves theme code behind after uninstalling (and emptying cache)

May work for you, but for me this was a disaster, despite
looking promising.

Craything Apparel & Accessories
Netherlands
5 days using the app
November 16, 2015

How can i change the language of this app?

Good app it seems!

Iphonelcd
Denmark
5 days using the app
June 4, 2018

Personalizer does exactly what I need it to and support was OUTSTANDING! Thanks, LimeSpot!

Tilesinspired
Canada
About 4 hours using the app
Edited May 15, 2015

the app is working fine. just make sure to follow the instructions when you uninstalled them. the css markup doesn't align nicely with the Brooklyn theme

ChicerMan
United States
4 days using the app
November 6, 2017

I installed this app and the store looked good. However the problem started prior to me going live. The app was failing by duplicating listings, at different prices, some had descriptions from my suppliers and others had images that were missing. On top of this my default currency was GBP but the app advertised everything in USD!! After uninstalling and reinstalling several times and discussing these issues with their technical team. At first they were responsive but then I couldn't get hold of them once they realized they had a serious problem and didn't know how to resolve it.I still haven't heard off them after uninstalling for the final time. I would warn you all that this app is unstable and unpredictable and needs further development in my opinion. You Have Been Warned!!!

Buddy And Kitty Inc
United Kingdom
3 days using the app