Reviews (273)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration and synchronization with multiple marketplaces including Shopify, Amazon, eBay, and Etsy. They find the inventory sync feature especially useful for managing product listings efficiently. The app is praised for its affordability, flexible pricing, and capability to handle high SKU counts, making it suitable for all business sizes. Unique features such as order import into Shopify from marketplaces are also valued. The customer support is often commended for their quick response and professionalism. Merchants report that the app has helped save significant time and boost sales. Its mobile compatibility allows for business management on the go.

July 29, 2022

The team at Lit Commerce does exactly what they say they will do and even more. I used their service to migrate my existing Amazon web store with over 8000 products to a new Shopify store I was creating. I created the website and did the merge but did not check it up until almost 2 months later. I noticed I was now missing new products that I had listed on Amazon after the first migration, so I had questions, reached out to them and the team got back to me as fast as they can and provided stellar service honestly. After having questions about both Amazon and Shopify web stores, they had answers that were incredibly useful and I was able to learn a lot about their platform along the process. They were exceptional, and I was able to migrate all of my products with ease after it being explained to me by one of their developers on how to do it. I will definitely continue to use this product for my other brands I manage as well. Two Thumbs WAY UP for Lit Commerce. I recommend it to all looking for a way to relieve yourself of the daunting task of moving over your products to a new platform, especially if you have thousands of products. You can get it done with ease using Lit Commerce.

The Perfect Dust Cover
United States
3 days using the app
March 15, 2023

Litcommerce is great! So much easier to use than InkFrog and Sellbrite. Excellent communication and support. They are willing to go the extra mile to get your business running smoothly on eBay.

Shoezen
United States
2 days using the app
May 18, 2023

Not ready for primetime. It seems like a nice app, but I have to contact customer service every day because it just stops working. No reason. It wont sync shipments to eBay or Etsy consistently, and sometimes it takes over two hours to update to Etsy but they tell me that's "Normal." It might be ok for small sellers but if you have a lot of sales, just remember, you get what you pay for.

PringCor
United States
About 1 month using the app
June 20, 2023

I was incredibly pleased with the exceptional assistance provided by Ember and the LitCommerce team during the setup process. They exhibited impressive agility by patiently working with me until both sales channels were functioning smoothly, and they even went the extra mile to make customizations that perfectly met my needs.

Big River Hardware
United States
1 day using the app
LitCommerce replied August 24, 2023

Hi,

Thank you so much for your kind words! We're so glad you're enjoying LitCommerce and that you found our app helpful.

We know that the process of integrating multiple platforms can be challenging, so we're always happy to provide our customers with the support they need to get everything up and running smoothly. We're glad that Ember was able to take the time to answer all of your questions and help you get the most out of LitCommerce.

Thanks again for choosing LitCommerce! We hope you continue to be a satisfied customer for many years to come.

Sincerely,
The LitCommerce Team

May 21, 2023

Not ready for prime time. I almost always have a ticket open in regards to something not working right.

They have Very nice support people which is great but if the software is buggy that can only buy so much runway. I have to run a business here and I am sad to report that can't rely on LitCommerce to perform as expected.

West Coast Gemstones
United States
24 days using the app
October 30, 2022

The app interface looks nice and is easy to use, however the promise of shopify to ebay sync is a nightmare, i was advised it was a simple process (coming form the shopify ebay app) i have spend 3 days fixing unlinked, unsynced items, constantly need to double check ebay orders V shopify orders, tracking information does not flow from Shopify to ebay.... Support what can i say... their solution is to hold a moment (over chat) and they come back to your 15mins later with some excuse..... i am very dissapointed in this app and the functions need to be double checked all the time... Error messages are not clear..

tackleaddiction.com.au
Australia
21 days using the app
June 22, 2023

The Reverb integration is unreliable. I have been using this for the last couple of weeks. Although it has a nice interface, it is, without a doubt, the buggiest app I have ever used. I have had to reach out to customer support staff on a nearly daily basis to fix something broken; Often multiple times a day While they are friendly and responsive, it is a huge hassle. I am convinced that I am the first person to use this app and no testing was done prior to launch.

GuitarRepairParts.com
United States
16 days using the app
March 14, 2023

This sync is user-friendly, and light years ahead of the others I have tested. In addition, with support, Ember has assisted with the implementation and promptly answered any questions. Could not be happier.

JLove Gallery
United States
About 10 hours using the app
June 15, 2023

I was lost and an angel named Jessica helped me get back on track. Patience, Understanding, Knowledgeable, gently maneuvering me on a path I needed to go.
It could not have gone any better. Just fantastic. 5 stars is not enough credit for this individual. Thank You for everything.

All Dog Kennels
United States
About 9 hours using the app
LitCommerce replied August 24, 2023

Hi,

Thank you so much for your kind words! We're so glad you're enjoying LitCommerce and that you found our app helpful.

We know that multichannel selling can be challenging, so we're always happy to provide our customers with the support they need to get everything up and running smoothly. We're glad that Jessica was able to take the time to answer all of your questions and help you get the most out of LitCommerce.

Thanks again for choosing LitCommerce! We hope you continue to be a satisfied customer for many years to come.

Sincerely,
The LitCommerce Team

April 27, 2023

Complete waste of time. Lacks even the most basic functionality and outsourced customer support are useless. If you have a large amount of products, this is not the app for you.

Chummy Tees
United States
4 days using the app