LiveChat: Live Chat, Help Desk , 41 reviews

Overall rating
3.8
Counts per rating level
  • 61% of ratings are 5 stars
    25
  • 12% of ratings are 4 stars
    5
  • 7% of ratings are 3 stars
    3
  • 2% of ratings are 2 stars
    1
  • 17% of ratings are 1 stars
    7
April 3, 2023

We went from a very basic chat system to livechat because of it's integrations to salesforce and shopify.

Pros:
The change has been worth it for integrations with salesforce and shopify.
The customer service has been phenomenal.

Customization for messages when there is a sale, a new product, or an event announcement is great.

Was easy to get set-up and running. Wasn't a huge leap for our folks going from a basic system to a more robust one.

Cons:
I do find it frustrating that I have to be at a third-tier payment in order to access basic analytics I used to get easily from my very basic chat system.

I don't find it's "live" list as accurate as my old system. Old used to be pretty much a match to Google Analytics live...this is much lower. Does make me wonder who isn't getting the chat pop-up (but our response numbers haven't dropped so from a KPI standpoint I'm not seeing a huge loss).

It is more than we need because we don't use the customer service (ticket) end of the system.

Pioneer Millworks
United States
Time spent using app: 9 months
Edited January 11, 2021

Review Update: Customer support reached out to me to clarify some issues I was having, Although this issues I had are still the same they were happy to issue me my refund. So that being said 4 stars because I appreciate excellent customer support because as we all know many companies suck at it , Their chat app is an excellent app I did really like the Product cards. Did not work as expected, SMS did not work support was no help, Although they have Shopify customer insights in the live chat it is not available in the ticket section making tickets useless it customers email you. Their website show pictures that customers can by products from the chat with products cards from Shopify, When tested cards only showed "View Product" When I ask support that said that wasn't real. I cancel service 30 min after installing, they would not refund me my $50.

Skin Care By Suzie
United States
Time spent using app: About 2 hours
September 25, 2018

Useful app for e-commerce store. One thing I just want to request if you can integrate shopify like we can see the shopify details beside the chat box

Signatureautoparts
United States
Time spent using app: About 1 month
Edited September 25, 2018

easy to use and effective. Good customer support, quick to react. Good integration in our website. Recommended.

FitMe-Foods
France
Time spent using app: 30 days
July 12, 2018

We are just getting used to it and are happy with it so far

The Nest Shop

The Nest Shop 3
Norway
Time spent using app: 11 months