Overall rating
Counts per rating level
  • 21% of ratings are 5 stars
  • 29% of ratings are 4 stars
  • 24% of ratings are 3 stars
  • 13% of ratings are 2 stars
  • 13% of ratings are 1 stars
August 3, 2020

This app looks very nice and offers very useful functionality; unfortunately it doesn't work reliably.

It supports selection of the local delivery area either by distance from the store or postcode selection. Unfortunately, the distance calculation fails for some perfectly valid addresses and tells the customer they can't have local delivery even though they are just round the corner from the store (ticket 18373431 refers). The postcode selection probably works OK in Canada, but it doesn't work in the UK because it only supports simple prefix matching and UK postcodes are not fixed format - and the upper limit on the number of postcodes is too small to list all valid postcodes.

Then when it comes to actually placing orders on the map, it insists that the addresses customers enter must be "validated" and instructs you to go and change them if they fail this validation. However, there's no way to work out what constitutes a valid address, and if you can't make it valid then the app refuses to add the customer address to the delivery list - and so you can't trigger the email notifications for "out for delivery" or "delivered" even manually. (ticket 18836818 refers).

If they actually fixed these bugs then I'd give a 5-star rating, but at the moment it's unusable.

United Kingdom
Over 2 years using the app
June 14, 2020

Exactly same experience as fellow user NEPTN.
Functionality is good, however when users faces problem getting the address validated due to different users address format habit, it fails to appear and users can't check out.

Over 2 years using the app
June 15, 2020

I'm trying to move away from Zapiet as well as a ton of other programs but Shopify Local Delivery is not a good choice yet.

1. It is near impossible to find this app on the Shopify App store.
2. If you ever turn off delivery with this app still installed, it will no longer function until you remove and install it again.
3. You can't assign pickup orders that have already been placed to delivery if the customer changes their mind.
4. You can't create test orders to try functionality.
5. There is not a clear way for you to assign deliveries to a driver/not an associated app that drivers can use when delivering (fleet software).
6. The app will fail to load on iPhones when trying to view routes.
7. The app has very little information explaining the different functions and how to use it.

For an app created by Shopify for Shopify, this was poorly done. We'll try it for a couple days and move back to Zapiet if it doesn't improve.

Bliss Dough
Over 2 years using the app
Shopify replied July 2, 2020

Hi there,

Thank you for sharing your experience with us. Your feedback helps us improve the local delivery experience, including how it’s set up, how it’s offered at checkout, and how orders are delivered through the Shopify Local Delivery app.

We have fixed the issue with the driver view loading in the iOS app. You should now be able to access it on your phone.

We have also recently added the ability for you to share a link that expires within 48hrs with any non-staff driver so that they can use it to perform the delivery. We hope that helps you better perform your deliveries.

We are also starting work to make it easier to ensure you are able to treat any appropriate order (e.g. customer with local pick up but changed their mind) as a local delivery order.

We hope you give the app another go and look forward to your additional feedback.


Edited January 6, 2021

UPDATED Jan 2021.
We REALLY need to be able to manually add orders / addresses. If a customer changes their mind about shipping method or if we take telephone orders its not possible to include in the route
I asked for this in the summer last year when it was launched and most of the comments here are asking for this. Please can it be included? Summer 2020
Love this app. Much more efficient than what we used to do. Would be great if app could also output a pick list for the driver/picker to collate the orders.

Malt The Brewery SHOP | TOUR | TASTE
United Kingdom
Over 2 years using the app
August 9, 2020

I was really excited when I saw this app had arrived but its a huge disappointment frankly.

As a company that exclusively does local deliveries it could be a game changer but currently it's worthless I'm sad to say.

-The local delivery limit doesn't seem to actually inhibit orders out of the area from being made, but some inside it does.
-the lack of ability to select it as an option from a draft order is a very strange omission.
-the lack of multiple delivery rate threshold options based on order amount and/or distance from business location is a wasted opportunity.
-when you do get the app to work and manage to select orders to calculate a route, the app always does them furthest order away first. The ability to change this to nearest to furthest would be useful, it makes no business sense to carry your entire day's deliveries to the furthest address away first, burning more fuel than needed.
-once you've got a route (even though it is backwards) you then can't do anything with it. The app never lets me store it to recall the next day or send to another user with access to the shop. It needs to be sharable as a Google maps route so the delivery driver can click on it and set off on his or her way.
-admin needs to be able to choose the orders for a route, save the list, name it and share it with the delivery driver.
-local delivery orders also need to be editable, they are no different to any other order in that respect.

Sort a few of these things out and it's getting there! Drafts orders input at the very least.

Tees Valley Firewood
United Kingdom
Over 2 years using the app
January 7, 2021

When some orders cannot be delivered, and are later removed from the route. There is no way to mark the delivery list as complete. It stays in progress forever with no way to mark it otherwise.

Over 2 years using the app
January 21, 2022

This does not work with the Shopify pos app (shop in store; get it delivered). I also don't think they are updating this app to improve it.

Capital Golf
United Kingdom
Over 2 years using the app
Shopify replied February 5, 2022

Hey, there. Thank you for taking the time and sharing this feedback with us. We can see how having the Shopify Local Delivery app integrated with the Shopify POS can be beneficial for our merchants, like yourself, and we'd be happy to pass this feedback along to our development team. Cheers! -Elias, Shopify Support

August 5, 2020

We're having the same issues as The Box Café, from the UK. It doesn't work here in Brazil. It would be great if you guys could make it work in other countries than Canada.

Over 2 years using the app
July 14, 2020

Everything was good on desktop but in the Shopify mobile app there's a problem creating delivery list job, it cannot proceed to save the list.

1. Fix the Shopify mobile app function to save list

2. Hope to see in the future update can have different tier delivery rate for local delivery. As when delivery getting farther, and we can set a different rate for different postcode.

3. Update with the time that when the item is delivered, not just the date.

4. would be useful if have verified code sends to recipient or able to take a photo when the recipient received the item as proof of received.

Overall is a good feature app

SK Homemade Cakes
Over 2 years using the app
Edited September 3, 2020

We used this app to coordinate deliveries we do ourselves, some large orders for wholesalers, and other small retail orders. Overall it is pretty good, though it would be great if it had a built in GPS/routing software, rather than prompting to Google. I would also love it if you could edit orders once placed (not currently able) and if orders with $0.00 total could be ordered (for example if somebody uses a discount code to cover the whole charge, the order is ineligible for Local Delivery).
Otherwise pretty helpful!

Monforte Dairy Online Store
Over 2 years using the app