Overall rating
3.3
Counts per rating level
  • 21% of ratings are 5 stars
  • 29% of ratings are 4 stars
  • 24% of ratings are 3 stars
  • 13% of ratings are 2 stars
  • 13% of ratings are 1 stars
September 20, 2020

This app has a lot of potential. However, I want to be able to make my delivery lists, then provide customers with updates regarding their orders easily from my phone. For example: out for delivery, delivered (with picture confirmation). Also need to be able to access their phone number and name from the delivery view because many deliveries to apartments require a call to the customer.

Well Baked Box
Canada
Over 2 years using the app
October 26, 2020

I am about to use the app for the first time tomorrow, and it looks like it plotted out a good route for me. The map is clear and makes good sense. One distinct disadvantage, however, is I have several other stops to make that aren't deliveries through my orders, and I'm not able to add additional stops. I have one customer that made a mistake with the delivery selection, and this will be a local delivery, but I also can't add certain order numbers. I would like more flexibility with how I add stops.

Cumulus Clay
Canada
About 2 years using the app
July 24, 2021

A lot of room for improvement. Firstly, why can't these orders be modified? What if a customer changes or we are short. Second, you should be able to limit what products are available.

Chop Box
United States
Almost 2 years using the app
December 2, 2020

I really like this app, very useful for my company when making deliveries I kind of wish that there was live tracking but overall very good app by shopify!

OutletSavings
United States
Over 2 years using the app
September 4, 2020

Great App, Deliveries were made very efficient. I will be using this each time Deliveries are to be made.

Bendigo Hampers & Gifts
Australia
About 2 years using the app
January 30, 2021

Love this app, makes it so easy to do local delivery. Just prepare the orders and boom login to the app on your phone.

Close to the Heart
United States
About 2 years using the app
October 20, 2020

Everything is working great with this app, only wish you that after you mark an order as ready for delivery, it will automatically be added to a list on the mobile app. Also wish there's a shortcut on the Shopify sidebar menu, instead of keep looking for it in the apps every time you want to make a route. Still do love this app and will continue to use it.

eCards Aruba
Aruba
Over 1 year using the app
Edited February 8, 2022

This app has huge potential because it already intergrates to shopify , but having read all the reviews you can see not much is being done to add more features. There are alot of valid suggestions within the past reviews and to date none of them have been developed even thou they were mentioned more than 6 months ago so not sure how serious shopify is with this app. Some features that urgently need adding POD , Manuel adding of addresses just to name a few.. If you cant add these features maybe you should buy an exsisting platform that has these features because alot of us are looking for these things.. Personally if it didnt intergrate into shopify i wouldnt even use it because their are alot better apps out there. Im not complaining Im just stating how i see the app and its currently very basic overall Id say it 3.5 / 5.. If the developer is to make a reply to this review please give some depth to your answer and not just say we will pass your feedback on because thats not what we want to hear

Purely Gourmet
Australia
12 months using the app
Shopify replied February 17, 2022

Hi there, Purely Gourmet. Thank you very much for leaving a review of this nature for us to look at. It's clear that you're passionate about the role that Local Pickup plays in your business operations, as well as the operations of other posters here. I want to assure you that we, too, share that same passion for all of the businesses that use Local Pickup. When folks leave feedback for us, we're incredibly appreciative, as it allows us to make suggestions to our Product Development Team so we can make our application offerings better. As you've mentioned, there have been many recommendations made here, over a large time-span, and I want to stress that these pieces of feedback have been passed along. Our Team is responsible for many applications, as well as our standard Shopify offerings, so there are always features that are being either considered, worked on, or implemented, within Shopify products. Though there may not have been updates to Local Pickup that hit on some of the specific feedback mentioned here, our team does take the time to investigate all suggestions, and assess the viability of adding them. The more feedback provided to us, the more we can pass along to our teams, so they can see how desired these features are. Your review serves as a solid reminder to provide feedback when possible, so we can build something better for all. Thank you again for taking the time to leave this review for us, and I hope that we're able to build Local Pickup into something that is capable of doing all of what you desire. -Imogen, Shopify Support

January 28, 2021

I used the app to deliver a package and I loved it because the route was automatically based upon the delivery address used with the purchase.

Odessa Eli Creations
United States
Almost 2 years using the app
March 15, 2021

Great app and user friendly. I wish I could add local delivery to customized draft orders. It would also be nice if I could create my own route instead of the app deciding what delivery is next. Otherwise it works great and deserves 5 stars.

Soft Foods Done Right
United States
Almost 2 years using the app