Overall rating
3.3
Counts per rating level
  • 21% of ratings are 5 stars
  • 29% of ratings are 4 stars
  • 24% of ratings are 3 stars
  • 13% of ratings are 2 stars
  • 13% of ratings are 1 stars
January 21, 2022

This does not work with the Shopify pos app (shop in store; get it delivered). I also don't think they are updating this app to improve it.

Capital Golf
United Kingdom
Over 2 years using the app
Shopify replied February 5, 2022

Hey, there. Thank you for taking the time and sharing this feedback with us. We can see how having the Shopify Local Delivery app integrated with the Shopify POS can be beneficial for our merchants, like yourself, and we'd be happy to pass this feedback along to our development team. Cheers! -Elias, Shopify Support

December 20, 2020

Its good but i think it need some updates. Like the one that you can change to local delivery some shippings. And viceversa.
Also to have different users for delivery cars where you can asign routes.
Another one is that in the radius cover some zip codes are not abvailable to buy local delivery. Maybe if you can manually add those ones with the error will be great.

La Casa del Bacalao
Mexico
10 months using the app
August 5, 2020

We're having the same issues as The Box Café, from the UK. It doesn't work here in Brazil. It would be great if you guys could make it work in other countries than Canada.

Shihoma
Brazil
Over 2 years using the app
December 12, 2020

Dev said there would be features added in the coming week and were are months in with nothing added that would help small local businesses. July 2, 2020
Tejas We are working on adding support for multiple delivery zones and look forward to making the app more useful to you in the coming weeks. A reply from a dev back in july saying local delivery zones would be added which is something local businesses need to expand further to deliver further out but we cant.

La Fleuraison
Canada
About 2 years using the app
Edited July 11, 2020

It is a nice simple delivery application, definitely a good start, but it NEEDS the ability for the customers to sign for their delivery, and for the driver to leave notes. We will continue to use Circuit for Teams for now, but hope that you guys will add some more basic functionality that all other delivery apps have.

@ Your Door
United States
8 months using the app
December 31, 2020

A big part of our business is local deliveries so we were thrilled when Shopify added that functionality, but it's coming up short for a few reasons.
1) i need to be able to charge different rates for different zip codes. As a result, we only use the Shopify Local Delivery functionality for the 3 closest zip codes and I use a different app to differentiate rates for other zip codes. 2) the app needs to allow me to manually tag an order as a local delivery. As a result of weakness #1, not all my local orders appear in the app so it's mostly useless.
3) I need to be able to manually import addresses/spreadsheets. we work with a lot of large bulk orders where folks want to send 20 gifts to 20 addresses and these are not entered as separate orders in shopify.

Santa Barbara Company
United States
About 2 years using the app
Edited August 1, 2020

I tried this app out first in June 2020, when it still had many limitations. Now, in August 2020, some things have improved: order from draft is possible and also there is now a dedicated driver app. Therefore, I'm bumping up my rating from 3 to 4 stars.

I can confirm I technically can create orders of type "local delivery" from draft. What I need to do is enter a valid destination (--> zip code) so that the validation module can find local delivery as a valid delivery method.

Implement areas include:
1. Delivery type "Local Delivery" is still immutable - imagine customer changes their mind and calls us to switch from 'local pickup' to 'local delivery'. Or a customer that didn't see 'local delivery' as an option because they entered zip code in the wrong format (In Poland, 12-345 is correct but around 2% still write 12345) and chose a different shipping method just for the sake of being able to check out.
2. The shipping method step of the checkout is pretty much a black-box, so customer is left in the dark guessing, and there are no helpful error messages. All my customers get if they enter the zip code wrong is "We don't deliver to your address.”. PLEASE finally roll out Google Address Validation across the globe! Yes - it is rolled out for merchants across the world. But no - it is not rolled out for customer addresses around the world. Polish addresses do not have this feature, and I frequently have a customer mistype the zip code - this customer would not find the "Local Delivery" option
3. As a shopper, it is impossible to see when to expect the delivery before purchasing. This is a big no-go. Please add some rudimentary slot booking system, or at least allow app devs to switch over from regular deliveries to the new “local delivery” feature
4. Allow me to set “free “orders over xx$”

For now, it is still impossible for me to switch from Zapiet, even though I really really like the more detailed delivery states of "Local Delivery" vs. an ordinary order

🍅 Tylko Zdrowe Produkty
Poland
5 months using the app
Shopify replied July 2, 2020

Hi there,

Thank you for sharing your experience with us. Your feedback helps us improve the local delivery experience, including how it’s set up, how it’s offered at checkout, and how orders are delivered through the Shopify Local Delivery app.

We are starting work to make it easier to ensure you are able to treat any appropriate order as a local delivery order.

The order list (delivery list) currently is built to send the “out for delivery” notifications when the list is started by the driver. I will reach out to you via email to see if you are looking for additional notifications.

We are sorry the address verification is not working for you. We are looking into ways we can improve our support for more addresses especially for global customers.

Be sure to check your inbox and junk mail folder for my email.

I look forward to speaking to you!

Tejas

October 24, 2021

Great if all your orders are local delivery, but when you put an order through manually you can't choose local delivery, which means you can't add the order to the delivery route.
also needs to rethink using google maps a check as google maps is so wring so much of the time, you have to budget the customers addresses to add them to the route. could do with some work in my opinion.

Rochdale Veg Boxes
United Kingdom
8 months using the app
Shopify replied October 25, 2021

Hi there. Thank you very much for taking the time to leave this review and provide us with this great feedback. I can certainly see how this feature could be beneficial to your business. I would be happy to submit your feedback to our developers for future consideration. Thanks again for your review! -Marty, Shopify Support.

March 31, 2021

Easy to use! Convenient for customers! Orders placed immediately delivered! Easy tracking amd appreciated!

CLB by Carmeeka Dunn
United States
9 months using the app
February 2, 2021

Pretty functional. Delivery routes on the app work fairly well. There are a few things below that really need to be added to the app. 1) You can't use accelerated checkouts apart from Shop pay, which is really bad! I have had a far greater increase in abandoned checkouts since installing the app as it makes our site look un-trustworthy to new customers. This is just so bad, you cant use paypal, apple pay or any other accelerated checkout. Really close to moving back to Zapiet due to this. I would like to know if there is a plan to change this?
2) When a driver marks an order as delivered the option to take a photo on the app which will then send a photo in the confirmation email to the customer would be a HUGE winner and make the delivery side of the app really good.

Plants by Woodlark Nurseries
United Kingdom
Over 1 year using the app