Reviews (1,200)

Overall rating
4.6
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its quality translation capabilities, including image and website translation. They appreciate its intuitive design, quick customer support, and additional features like a currency converter and manual translation adjustments. The easy setup and automatic translation feature are also praised for enhancing user-friendliness. Despite its extensive features, merchants note its smooth operation and quick issue resolution.

June 10, 2022

I use this app to translate my website from Latvian to English. I mostly make manual translations and free version for me is enough. Support is fast and great. Will keep using it :)

Fox The Maker
Latvia
About 1 month using the app
Channelwill replied June 10, 2022

Hello Fox The Maker,

Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!

Cheers!🥂

Best regards,
Etranslate Team

May 2, 2022

The best customer support service. Very fast responses, kind and understandable. Thank you very much Shermelia*****

NISEMAN
Bulgaria
About 1 month using the app
Channelwill replied May 2, 2022

Hello NISEMAN,

Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help. We look forward to the next time when we will be able to serve you again. Have a good day

Best Regards,
Shermelia | Etranslate

February 16, 2022

They have the best customer service. Helpful and reply so fast. I suggest this app for you. If you wanna translate your web

Aedelia Jewelry
Hong Kong SAR
About 1 month using the app
July 30, 2022

App funktioniert super, übersetzt alles so Sie erhofft!
Nutze Sie jetzt für Deutsch und Englisch, später folgen sicherlich noch weitere Sprachen für meinen Shop

ROCZ
Germany
About 1 month using the app
Channelwill replied July 31, 2022

Hallo ROCZ,

Vielen Dank für Ihre Zustimmung und wir freuen uns sehr, dass Sie mit unserer App und unserem Service zufrieden sind!!!🤩
Wir sind immer da, wenn Sie unsere Hilfe brauchen oder wenn es etwas gibt, bei dem wir helfen können!

Prost!🥂

Mit freundlichen Grüßen,
Etranslate Team

January 12, 2023

Very good support and solution it's working fine on my store
Thanks, development and support team ,

Hadeya.store
Egypt
About 1 month using the app
Edited December 17, 2022

I like this app a lot, very helpful and detailed. There are some minor issues when searching phrases, also when trying to translate on mobile sometimes the words I type in the target language disappear when I click save or even when I click space, on desktop it works fine. But overall the app is great.
I'd love to have more word limit than 2000 words for manual translation on the free plan, email template alone is over 3000 words because of the layout code. I'd also suggest that codes not be counted as translated words since they are the same in both languages.
There's also the issue of translating tabs and sentences from other apps on the store, some apps got recently supported but only in paid plans (which is reasonable) but only a few apps are supported so far.
I don't feel I have full control over the position of the language selector especially on mobile phone view, though I think there's the option to add a code but I don't want to mess things up. I like that you added more flags for Arabic, nice touch and I noticed it in the update! :) With that being said, I highly appreciate the free plan and can only imagine the effort put to make it so detailed and easy to use!
Great app, thank you.
I'd like to add that they have great customer service. Very friendly and responsive, they've been very helpful to me. Thank you for your efforts!

Monarchess Natural Luxuries
Jordan
Over 2 years using the app
October 25, 2022

Recently installed this amazing app for my store and was amazed! It offers a lot of features for free and even more on the paid plan. I highly recommend this app! Not to forget the fast & reliable customer support I had. Thanks, Elly!

FutureCosmo
Greece
About 1 month using the app
Channelwill replied October 30, 2022

Hello FutureCosmo,

Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. We deeply apologize for the inconvenience, we will keep improving our app for your better experience. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help.

Best Regards,
Etranslate Team

Edited January 23, 2022

It's a great app. It translated my website good. The customer service were very helpful, Fast reply. Thank you very everything. I would recommend this app to everyone!

LAHMIDI
Netherlands
About 1 month using the app
Channelwill replied January 23, 2022

Hi, friends at LAHMIDI,

Thank you so much for your trust and kindness! We are so glad that you can ask us for help! Your words will drive us to do better and provide you with better service!

Wish you all the best!😘

Sincerely,
Etranslate team

August 25, 2022

I have tried all or almost all translation apps and I can honestly say that this is the most complete and easiest to use translation app. And the best of the best is the support, always available. Excellent app and support.

BY DELUXE Store
United States
About 1 month using the app
Channelwill replied August 26, 2022

Hello BY DELUXE Store,

Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!

Cheers!🥂

Best regards,
Etranslate Team

June 3, 2023

This is literally the worst app ever. We translate into Japanese and we know that the AI translations are usually wrong so we translated the entire website manually. However, since the begining of this year (2023) the app has been acting weird like there is a bug in the system or something. We manually translate everything meaning there should be no errors, however when we click save, the translation appears at a totally random place on our website that we did NOT put it! We have reached out to customer service multiple times and they have not been able to solve our problem. Everytime all they say it "we need to talk to the developers" then after a couple days they get back to me resolving that one text or one page that was an error without fixing the ACTUAL problem so everytime we even touch the app our whole website gets messed up and past translations that were correct before disappear somewhere or a random translation ends up in the craziest places on our website. Since we do manual translation, all we asked customer service to do was to just simply TRANSLATE/MIRROR exactly what we type. After struggling with this for months and months and getting super frustrated, but thinking that all the work we did on the manual translations is gone, we decided to give up on this app because it is hopeless.

J Beauty Clinic
United States
Over 2 years using the app
Channelwill replied June 3, 2023

Hello there,

I'm sorry to hear about your negative experience with the app. It sounds like you've been dealing with a frustrating issue for quite some time. It's understandable that you would feel frustrated and disappointed with the app's performance. Have you considered trying a different translation app to see if it can provide better results? It might also be worth reaching out to the app's developers again to see if they can provide a more permanent fix for the issue you're experiencing. Ultimately, I hope you're able to find a solution that works for you and your website's translation needs.

Best Regards,
Sophie | Etranslate Support