Langwill: Language Translate

Langwill: Language Translate

Reviews (1,219)

Overall rating
4.6
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing the multilingual shopping experience, noting its seamless integration with Shopify and useful features like language and currency switching widgets. They appreciate the straightforward setup and efficient management of multilingual websites. The app is praised for its smooth functionality and high-quality translations, superior to basic Google translations. Customer support is also highlighted as quick, efficient, and helpful, often resolving issues promptly.

April 1, 2022

Thank you very much for this translation software, it is very comfortable to use and the customer service is very fast, thank you very much!

gftio
United States
8 days using the app
Channelwill replied April 6, 2022

Hello Gftio,

We are thrilled to have you here! Thank you for sharing your experience with us. It’s our pleasure to provide the best possible service to our valued users. Please let us know if we can help you with anything further, you can reach us via live chat or email we are 24/7 available to help you. We look forward to the next time we’re able to serve you again. Have a wonderful day!

Best Regards,
Shermelia | Etranslate

August 19, 2022

Ruby is nice, and help me to solve the question about branding and some switcher soon. Anyway, you can try this app.

MOOSLOVER
China
8 days using the app
Channelwill replied August 19, 2022

Hello MOOSLOVER,

Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!

Cheers!🥂

Best regards,
Etranslate Team

April 6, 2022

Totally solved my clumpsy problem! Gave me a lot of patience over the days and well delivered all the solutions.

Miss Spa HK
Hong Kong SAR
8 days using the app
Channelwill replied April 7, 2022

Hello Miss Spa HK,

Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help. We look forward to the next time when we will be able to serve you again. Have a good day!

Best Regards,
Shermelia | Etranslate

June 4, 2021

I used the app for translating our site to another language. Great app, works fast. Customer support is super useful and helpful.

Manawai Surf & Yoga Boutique
Spain
8 days using the app
March 21, 2022

Amazing customer service! App is great as well. So far everything can be translated with ease. Recommend

IQKids24
Estonia
8 days using the app
Channelwill replied April 6, 2022

Hello IQKids24,

We are delighted to have you here! Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help. We look forward to the next time when we will be able to serve you again. Have a good day!

Best Regards,
Shermelia | Etranslate

January 28, 2022

gostei desta aplicação facilitou minha vida com as traduções ,desenvolvedores estão de parabéns obrigado

Powerlinept
Portugal
8 days using the app
October 31, 2023

Using it for the switcher. Looks great but there are some limitations, such as sizing.

UA Supporter
Hong Kong SAR
6 months using the app
Channelwill replied November 2, 2023

Thank you for sharing your experience with us. It's good to hear that the switcher looks great, but I understand that the sizing limitations can be frustrating. Have you tried reaching out to the manufacturer or support team to see if there are any solutions or workarounds for this issue? They may be able to provide some helpful tips or suggestions.

-Joewelyn 🌹

-Sophie🌹

June 14, 2023

Great app! Thanks a lot of, its really comfortable to use and good translating! With its user-friendly interface, seamless synchronization. this app stands out from the competition.

getringstring
United Arab Emirates
8 days using the app
Channelwill replied June 14, 2023

Thank you for your kind words and positive feedback! We're thrilled to hear that you're enjoying our app and finding it easy to use. We're always working to improve our translation capabilities and user experience, so please let us know if you have any suggestions or feedback.
-Nona💗

September 1, 2023

Their currency converter for Euro doesn't show the right price for EU countries whereas others work with no issue.

I contacted them regarding the issue, and they said that they will look into it if I grant them access to my website. They send invitations with unnecessary access request such as Orders, Customers, Discounts which they do NOT need access to fix the issue. When I choose not to grant these permissions, they basically tell me that they cannot fix it.

It's important to be cautious because these apps may collect your data and either use it or sell it to third-party organizations to generate revenue. I strongly advise against providing access to your private data.

AGOZTECH
United States
6 months using the app
Channelwill replied September 3, 2023

Hello There,

We apologize for the inconvenience caused by the malfunctioning currency converter. We would like to offer our assistance in resolving the issue promptly. We understand that our team may require access to investigate the issue, however, we apologize for any confusion caused by our representative's request for unnecessary access to Orders, Customers, and Discounts. Rest assured that we will take appropriate action regarding this matter.💗

We have sent you a new access request that only requires the necessary information to resolve the issue. We have also sent you an email for further discussion on the matter. We hope to resolve this issue and reconnect with you soon.

Thank you for considering Etranslate as your translation partner, and we assure you of our commitment to providing timely and professional assistance.

Best regards,
Nona|Etranslate Team

Edited June 13, 2022

I installed Etranslate app in Dec 2021, and if I rate Etranslate app 1 month ago, I will rate it 5 stars, because Etranslate app was very useful. Auto-translate worked well, also I can translate manual, and the auto-switch language based on geolocation made customers easier to view our site. Also, the support team helps me with many things in online conversation 24/7. Anything about Etranslate is perfect until 5 days ago when I need to update a new version following an App request. - the auto-switch language does not work. I emailed the support team 2 times ( 8 days and 6 days ago) but nobody replies to me. I request support in 24/7 conversation, she told me "the auto-switch language function is supported to automatically change the language according to the browser language" - not by geolocation. But I still see Etranslate's description that "Etranslate allows to auto-switch language and currency based on visitors' geolocation. Let customers shop seamlessly" on the Shopify app store. - I bought 30.000 words, but just 7 minutes later, my credit only is 10.000 words, and 2 minutes later, just is 800 words although I turn off all auto-translate. I ask in 24/7 conversation at that moment, she told me she will check Etranslate dev but nothing happened although 7 days have passed.

Tiny Ink
Vietnam
6 months using the app
Channelwill replied June 13, 2022

Hi Tiny Ink,
We are so sorry that we didn't bring you a good user experience!
There is already an agent who contacted you to solve your issue, looking forward to your reply!

Deeply apologize to you again!

Best regards,
ETranslate team