Locksmith

Locksmith

Reviews (489)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to control access to specific sections of their websites, such as wholesale pricing and digital content, enhancing store functionality and security. It is noted for its ease of setup and user-friendly interface, allowing effective implementation without extensive technical knowledge. The app's performance is described as powerful and reliable. Support is particularly praised for its responsiveness and helpfulness, with the team providing quick solutions, including custom coding, and being available even on weekends. This app is recommended for merchants looking to enhance the security and functionality of their stores, supported by excellent customer service.

June 28, 2017

The price is listed as "from 9.00/month" but the subscription is automatically setup to bill for $29.00/month. Deceptive advertising. No integrity in that. Be careful. I uninstalled the app and I'm hoping there's a better solution in the app store for setting up wholesale functionality.

Leathercuffwatch
United States
16 minutes using the app
August 4, 2020

We've been using this app for few days, we've lost more than 20% speed optimization on our site, even if we've deleted it like on their instruction... We've try to reach the customer support with 0 answer! We're pretty upset with this app and it f*** up our store.. not recommend at all!

KLOW
France
11 minutes using the app
Lightward replied August 6, 2020

Hey there! I'm sorry for the trouble here. We can't find any emails from anyone concerning this store (did you email team@uselocksmith.com?), which is the first disconnect here.

It looks like you had Locksmith installed for 11 minutes total, and our code was completely removed from your theme before the app was deleted from your Shopify account. Everything *should* have been in order. If you emailed team@uselocksmith.com, then I can't explain why we don't have your message; please do email us again, or use the support button in the lower-right corner of uselocksmith.com, and we'll go from there.

All the best,

-Isaac

P.S. For anyone who may run into performance issues themselves, please see our documentation at https://docs.uselocksmith.com/article/432-what-should-do-i-do-if-my-site-is-loading-slowly. As always, we are *very* much here to help. ❤️

February 1, 2018

This is such a well made and well supported app! I especially love that the back-end is styled with Shopify's Polaris framework, so it feels like a truly native experience. Thanks for the great work, team!

Joycedemo2
Canada
August 16, 2021

Locksmith is such a great and flexible app! And their support is always exceeding expectations: it's a pleasure to get the help from the team, they're super competent and very helpful all the time.

Grecia Vera
Germany
September 14, 2015

Seriously the best app and support I have experienced in the app store! I set up membership subscription sites on Shopify everyday and Issac was right there ready to help me as soon as I bought the app. I was up and running, even with some manual set up, within 30 minutes.

THANK YOU LOCKSMITH!!!

Diaja 2
United States
November 6, 2015

Isaac and his team are excellent. App is probably one of the best investments I've made, and I've developed many shopify sites for customers.
Fully functional, powerful, and if you're creative enough, you can bend a couple of things to add your own custom code!

Currently using the app to lock down collections only available to my wholesale b2b customers. You can do a lot with this app, if you're creative, you can do a lot :)

Runners Supply
United States
March 15, 2017

Great app for locking up pages and being able to set up conditions for how to access the pages!

Vancitybox
Canada
January 10, 2017

Great app that does exactly what you want :)

The Ultimate Travel Store
Canada
April 19, 2024

Glacier Peak Holistics
United States
10 months using the app