Locksmith

Locksmith

Reviews (497)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to control access to store sections, such as wholesale pricing and digital content, enhancing operational efficiency and user experience. It supports locking products, collections, or entire sites and integrates well with other apps. The support team is praised for their responsiveness and effectiveness in resolving issues and assisting with configurations, making it a recommended solution for advanced access control and content protection.

April 29, 2019

Promising features, but didn't work to lock our entire storefront without major glitches. Was unusable and we uninstalled.

BedJet
United States
10 days using the app
October 20, 2022

I had great hopes for this app. It was easy to set up and I wanted to use it to lock one of my products - and make it only accessible to people with the 'secret link'. Sadly, it did not go well. People who had the link and purchased were not tagged with any Locksmith code, but everyone else who didn't have the secret link did had locksmith code added to their details. Someone who did not have the ...

ARCHEUS | NatFem Botanics
New Zealand
8 days using the app
Lightward replied October 24, 2022

Hi there!

Thank you for your feedback! I’m so sorry your experience with Locksmith was not a positive one. Not getting an answer to your email quickly is super frustrating ...

February 10, 2021

This app is not easy to use and there's no support. Emailing and awaiting an answer when your running a business isnt for me.

Mama We Got You
United States
8 days using the app
Lightward replied February 11, 2021

❤️ We've responded to each of the two messages we've received from you, within the same day. In one of those responses, we reached out from a different email address, in hopes ...

April 21, 2020

The locks worked well and it was super easy to use/set up but this app slowed down our site immensely. We ended up removing it because many of our pages and collections kept crashing. After we removed the app, our pages started to work again.

Natural Food Pantry Online Store
Canada
7 days using the app
Lightward replied April 27, 2020

Locksmith doesn't create a performance issue out of the box, but some configurations coupled with some themes *can* be problematic. For complex themes, it's possible for ...

July 13, 2021

We tried using this app to hide certain items on our website, which it did do, however there were still automated bots that were able to purchase items that were designed to only be purchased by certain people, so it did not work as intended/described.

Safari Zone Collectibles
United States
4 days using the app
Lightward replied July 14, 2021

I hear you – thanks for letting us know. If it helps: because of the way Shopify's Online Store channel is built, it's impossible for any third-party access control app ( ...

December 18, 2020

This app was so straightforward to set up and customize. The Help articles are excellent. I could not be happier.

Aesthetics International
United States
About 3 hours using the app
October 29, 2021

The app will not download correctly. I have sent two emails to customer support with no answer to either. Anyone know any other apps that will work to lock collections?

RMC Events
United States
2 days using the app
Lightward replied October 29, 2021

Hello! Not getting answers to your emails is super frustrating, and we totally understand that.

I looked into our records, and the only message we have from your store came ...

June 22, 2014

Doesn't let me access the protected areas even with the right tags.. Waste of time.

Table Rose & Co
Canada
1 day using the app
July 29, 2022

Using this app, causes my SHOP to not be active and interferes with sales. I am having to delete this app.

Chef Gina's® Mini Food
United States
1 day using the app
Lightward replied August 2, 2022

First off, thank you for your feedback. This is an important point, regarding our compatibility with the Shop App. I’m sorry this came as a surprise. Nobody wants to have a ...

June 10, 2018

DO NOT INSTALL THIS APP UNDER ANY CIRCUMSTANCE.
DOES NOT WORK AND NO SUPPORT.
Last updated 2016 - this should be removed from the store as it caused me nothing but trouble after installing - DO NOT INSTALL!!!!!!!!

Soundpacks
United Kingdom
About 10 hours using the app