B2B Login/Lock & Hide Price , 337 reviews

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
March 25, 2023

The app works flawlessly. We were looking for an app that hides our prices as long as the customer was not logged in. With this app we finally found a solution.

The installation was very easy. Thanks to the help of Nguyen Tien Hau and Cao Xuan Cuong, we were able to resolve the last technical issues. Thank you very much!

letterpoetry-karten
Germany
March 24, 2023

The app pretty much does what it is supposed to, but that is also kind of expected. What's not as expected is the amazing support interactions with Joy Nguyen and the technicians Hoang Van Luan, Nguyen Quoc Cuong, Trinh Viet Anh.

Whatever issue I found on the way they made sure to fix as fast as possible.
Sometimes it was a challenge being is widely different timezones while bouncing emails back and forth but the team always delivered.

I would recommended this to anyone.

Koppi Roasters
Sweden
Time spent using app: 16 days
BSS Commerce replied March 24, 2023

Thank you for your 5 star rating! We are so glad to know that you were happy with our amazing support interactions with our support agents. We appreciate the effort you put into working with us, despite the challenge of being in different time zones. We sincerely thank you for your recommendation, and we hope you enjoy using our app even more!

March 21, 2023

This app is exactly what we needed for certain areas on our site. We had to contact support to get help with our custom theme and get it looking how we wanted. Joy Nguyen and the technician Nguyen Van Huan were amazing. They immediately logged in and fixed everything, answered my questions and giving me enough information for our team to make changes ourselves in future.
I have used the app for a week now and it performs well. I am reassured that the support is so responsive.

Tragic Beautiful
Australia
Time spent using app: 5 days
BSS Commerce replied March 24, 2023

Thank you so much for the five-star rating! We are delighted to know that our application met your exact needs, as well as that our customer support team was so responsive and helpful. We appreciate your feedback, and we'll continue working hard to deliver you great experiences. Thanks again!

March 21, 2023

Emma and her technician Cao Xuan Cuong worked very efficiently to address my issue. I am presently surprised with great customer support I received.

SmokeTokes
United States
Time spent using app: Over 1 year
BSS Commerce replied March 24, 2023

Thank you so much for your 5 star rating! We are so happy that our agents were able to address your issue efficiently. We are so pleased that you had a great experience with our customer support. Thank you for your kind words. We hope to continue to provide you with excellent support.

March 18, 2023

Cao Xuan Cuong and Jonas are the best. We have this custom theme, and they had to go through a lot, because of our theme. But they solved it in a day. Super Uber crazy! Thank you guys.

we2norgeb2b
Norway
Time spent using app: 13 days
BSS Commerce replied March 24, 2023

Thank you for your five star rating! We’re glad our agents were able to quickly resolve the challenges posed by the custom theme. It’s always a pleasure to work with great expertise. Thanks again!

March 17, 2023

Very helpful development team, fixed small issue very quickly.
Joy Nguyen as your supporter and dev guys Nguyen Tien Hau, Hoang Van Luan and Nguyen Van Huan

GlucoRx
United Kingdom
Time spent using app: 23 days
BSS Commerce replied March 24, 2023

Thank you so much for giving us a 5-star rating! We are so glad to hear that you had a positive experience with Very helpful development team, fixed small issue very quickly. We are thankful for the work of our support team. Your feedback is very appreciated!

March 16, 2023

I found BSS Commerce on the Shopify app store and I’ve been thrilled with their level of support so far. Each night I send over questions and requirements and they do their best to accommodate me as soon as they can.

My site is a wholesale site and we need to block pricing from our competitors and only show them to approved customers. This meant that I needed to find a solution on the Shopify App store that would accommodate these requirements. I’m new to Shopify and Emma along with her developers Hoang and Nguyen have been able to get me everything I need to help my customers navigate my new site.

Colorado Food Showroom
United States
Time spent using app: 17 days
BSS Commerce replied March 17, 2023

Thank you so much for your generous 5-star rating! We're delighted to hear that our agents were able to help you navigate your new site and get you all the requirements that you need! We really appreciate your feedback and hope you will continue to choose BSS Commerce for your needs!

March 16, 2023

The only reason I did not give 5 stars is because of the time zone difference, so you only get a reply once a day and late at night. But that's personally OK with me because every time we've had an issue, we log in in the morning and the correct answer is always waiting for us. They have always been able to solve our issues

Jocelyn and Co. Wholesale
United States
Time spent using app: 3 months
BSS Commerce replied March 17, 2023

Thank you for your rating! We are pleased to hear that you are satisfied with the prompt responses from our staff. We always strive to provide an efficient service and are glad that you have experienced the same.

March 13, 2023

We had a very supportive and helpful support service. Thank you Joy and Van Quyen for solving our issues !

Apnée
France
Time spent using app: 13 days
BSS Commerce replied March 15, 2023

Thank you so much for your 5-star rating! We sincerely appreciate your kind words about our support service. We are especially grateful to our agents for their helpfulness and dedication in resolving your issues. Thank you for being a loyal customer!

Edited March 9, 2023

Had a very positive experience with customer service. Responsive and helpful in a timely manner.
I was having difficulty creating a global rule using their application because we had some custom URLs that also needed it locked with extra url-parameters (for filtering on a custom app). I was also having difficulty getting it to accept the final "/" in the rule.
Not only did they solve the issue quickly, but they even anticipated the extra-url parameters issue without me having to ask.
Joy Nguyen and Nguyen Van Huan were excellent to work with.
No muss, no fuss.

purecarbondiamonds
Canada
Time spent using app: 8 months
BSS Commerce replied March 9, 2023

Thank you so much for your 5 star rating! We are delighted that you had a positive experience with our customer service. We appreciate your great comments about how our guys provided you responsive and helpful service in a timely manner. Thank you for taking the time to share your wonderful experience!