Loop Returns & Exchanges
Manage returns, exchanges, return labels, store credit & more!
App highlights
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Speed tested: no impact to your online store

Key values section
Exchange for anything
Loop's exchange portal drives more retained revenue, more repeat purchases, more positive reviews – and fewer refunds.
Automate your return policy
Take back your time: our branded returns portal handles return requests with the automation you define.
Simplify return shipping
Connect your Shopify Store seamlessly to the physical world. Return products to warehouses, vendors, donation centers, and repair centers.
Featured images gallery
App details
Loop Returns & Exchanges
Launch date
Fits seamlessly into
- Point of Sale
Integrates with
- Recharge
- Gorgias
- Klaviyo
- ShipHero
- and dozens more
Loop Returns & Exchanges
Launch date
Fits seamlessly into
- Point of Sale
Integrates with
- Recharge
- Gorgias
- Klaviyo
- ShipHero
- and dozens more
Pricing
Free Install
Free to install
Join over 1,700 of Shopify's most-loved brands who trust Loop to deliver their ideal post-purchase experiences.
Essential
$165/month
Save time, reduce costs, and retain revenue. Customizable with add-ons. Starting at $165/mo for 1,000 returns/yr
Advanced
$375/month
Generates new revenue, delight customers, & increase LTV. Starting at $375/mo for 1,000 returns/yr
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Reviews
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
List of reviews
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ROKA
Location United StatesTime spent using app About 4 yearsWe have been using Loop for a few years now. Although the product has proved great for our team, customers and company- what makes us loyal to Loop is their account management and IT teams. Whenever we have a question, are experiencing something out of the norm, or need assistance implementing a new feature; Rachel (our account manager) and her team are immediate to take care of us and do it completely and efficiently. Thank you Rachel & Loop!!
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Prene
Location AustraliaTime spent using app About 2 monthsThe most disgusting experience we have ever had working with any app or any company in nearly 10 years of business. DO NOT SIGN ON TO LOOP. They will coerce you in to a 12 month contract up-front. The reason they do so is apparent once you download the app. Nearly one month later, my own team dedicating hours each and every day - the app is still not installed. It is the most complicated and convoluted procedure. The only support you receive is essentially to figure it out for yourself. Any complaints or queries are dismissed. Their service is disgusting. Their app is a rip-off that doesn't function. DO NOT MAKE THE SAME MISTAKE WE DID. We have since downloaded a cheaper app that we installed within 30 minutes, and had a live chat customer service function that was absolutely helpful. BEWARE - Loop will rip you off.
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Sarah Flint
Location United StatesTime spent using app Almost 3 yearsWe are going on our fourth year of using Loop! Loop is constantly adding new functionality that adds value to our customers and team and we are thrilled to have them as a partner.
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