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Loop Returns & Exchanges

Manage returns, exchanges, return labels, store credit & more!

From $59/month. Additional charges may apply.

App highlights

  • Speed tested: no impact to your online store

Loop Customer Experience

Key values section

Exchange for anything

Loop's exchange portal drives more retained revenue, more repeat purchases, more positive reviews – and fewer refunds.

Automate your return policy

Take back your time: our branded returns portal handles return requests with the automation you define.

Simplify return shipping

Connect your Shopify Store seamlessly to the physical world. Return products to warehouses, vendors, donation centers, and repair centers.

App details

Loop Returns & Exchanges

Loop Returns & Exchanges

The Shopify Returns app you can rely on

Loop helps you retain customers through one of the most fragile interactions they'll have with your brand: online returns. Our software is designed for growing Shopify & Shopify plus stores.

By providing complete returns automation, in-line exchanges, and your own fully-customized returns app, Loop takes the pain out of returns for your team and for your customers.

Dedicated Returns Portal

Give customers the best customer experience with an always-on returns page. Manage returns automatically as the Loop returns portal enforces your policy automatically.

The front-end experience is simple. The back-end is loaded with features to help you create the ultimate returns experience. For customers, the returns process is simple & effective - keeping them engaged & happy with your brand.

Complete Returns Automation

Loop lets you control how and when returns get approved. You may decide certain events trigger automatic approval (like an item getting dropped at the post office). And you may decide higher-risk transactions, like refunds, must be manually inspected first.

No matter the number of returns, your customer support team can relax knowing returns are processing in the background with ease.

In-Line Exchanges

Customers can seamlessly swap their products for any new variant. Loop will place the new order within Shopify, triggered by return package movements. Smooth for the customer and totally hands-free for you. Customer service just got a whole lot easier.

Fully-Branded Return Management App

Design a returns system that looks and feels just like your brand. With Loop, you can create a customizable returns & exchanges application, adaptable to your business rules and policies.

Plus Everything Else

  • Refunds
  • Gift cards / Store credit
  • Return label generation
  • Automated returns center
  • Email notifications
  • Customizable return reasons
  • Advanced reporting suite
  • Final sale, exchange only consideration
  • Smarter discount accommodation
  • Adjustable handling fee
  • Style customization
  • Configurable return windows

Launch date

Fits seamlessly into

  • Point of Sale

Integrates with

  • Recharge
  • Gorgias
  • Klaviyo
  • ShipHero
  • and dozens more
Loop Returns & Exchanges

Loop Returns & Exchanges

The Shopify Returns app you can rely on

Loop helps you retain customers through one of the most fragile interactions they'll have with your brand: online returns. Our software is designed for growing Shopify & Shopify plus stores.

By providing complete returns automation, in-line exchanges, and your own fully-customized returns app, Loop takes the pain out of returns for your team and for your customers.

Dedicated Returns Portal

Give customers the best customer experience with an always-on returns page. Manage returns automatically as the Loop returns portal enforces your policy automatically.

The front-end experience is simple. The back-end is loaded with features to help you create the ultimate returns experience. For customers, the returns process is simple & effective - keeping them engaged & happy with your brand.

Complete Returns Automation

Loop lets you control how and when returns get approved. You may decide certain events trigger automatic approval (like an item getting dropped at the post office). And you may decide higher-risk transactions, like refunds, must be manually inspected first.

No matter the number of returns, your customer support team can relax knowing returns are processing in the background with ease.

In-Line Exchanges

Customers can seamlessly swap their products for any new variant. Loop will place the new order within Shopify, triggered by return package movements. Smooth for the customer and totally hands-free for you. Customer service just got a whole lot easier.

Fully-Branded Return Management App

Design a returns system that looks and feels just like your brand. With Loop, you can create a customizable returns & exchanges application, adaptable to your business rules and policies.

Plus Everything Else

  • Refunds
  • Gift cards / Store credit
  • Return label generation
  • Automated returns center
  • Email notifications
  • Customizable return reasons
  • Advanced reporting suite
  • Final sale, exchange only consideration
  • Smarter discount accommodation
  • Adjustable handling fee
  • Style customization
  • Configurable return windows

Launch date

Fits seamlessly into

  • Point of Sale

Integrates with

  • Recharge
  • Gorgias
  • Klaviyo
  • ShipHero
  • and dozens more

Pricing

Holiday Essentials

$59/month

Limited Offer: Save time, reduce costs, and retain revenue. Starting at $59/mo for 500 returns/yr

  • 2 Destinations, 1 Policy
  • Variant Exchange
  • Automatic Return Approval
  • Dynamic Fees
  • Cross-Border Shipping
  • Gift Returns
  • Store Credit
  • Custom URL

Essential

$165/month

Save time, reduce costs, and retain revenue. Customizable with add-ons. Starting at $165/mo for 1,000 returns/yr

  • Includes all of Holiday Essentials
  • Customizable with Add-Ons
  • Up to 1,000 returns/year

Advanced

$375/month

Generates new revenue, delight customers, & increase LTV. Starting at $375/mo for 1,000 returns/yr

  • Includes all of Essential
  • Unlimited Destinations
  • Unlimited Return Policies
  • Shop Now
  • Bonus Credit
  • Stripe

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 78% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 13% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Mediclo

    Location United States
    Time spent using app About 2 years

    Love that this app continues to keep customers and merchants comfort in mind. They continue to vamp up the features so that returns and exchanges process can run as smoothly as possible. Also Dess Everhart has been such a great point of contact-- she's quick to resolve issues or concerns and very friendly.

  • Urban Modesty

    Location United States
    Time spent using app Almost 2 years

    Horrible customer service and completely overpriced. App is missing a ton of critical features. I used it for over a year, willing to over pay. When I insisted to cancel, guess what they kept on billing me. Dess said she would let me know, bill came in anyway. I do not want your service stop forcing it on my company. Shop around the Shopify App Store lots of better cheaper solutions.

  • The Landmark Project

    Location United States
    Time spent using app Over 3 years

    We've been using this app for 2 years and have never quite been able to get it to work right. Because of that, we've had to deal with some very unfortunate customer experiences. When bringing the problems up with customer service, they were extremely slow to respond (several days per email), and generally unhelpful. They are requiring us to finish our 1 year contract, even though the app has never really worked 100%. There seems to be a lot better (and cheaper) options out there now, so I encourage you to shop around!

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