Loop Returns & Exchanges
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Automate your returns management to reduce costs, retain more revenue, and drive customer loyalty.
Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We help brands improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop.
- Optimize return costs with Workflows, Logistics, Point of Sale, and more
- Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
- Protect against return fraud using Workflows, Custom Rules, and Blocklists
- Provide a premium experience with at-home pickup and simple, self-serve returns
- Build confidence with Tracking and learn about shopper behavior with Insights
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
- Shopify POS
- Checkout
- Gorgias
- Klaviyo
- Shiphero
- NetSuite
- Attentive
- Global-E
Categories
Return options
Pricing
Offset
Free
- Returns software
- US return shipping labels
- Return Bars
- Advanced features
- Package protection
- More at link below ↓
Essential
$155 / month
- Unlimited destinations
- Automated return policies
- Carrier rate shopping
- Workflows
- More at link below ↓
Advanced
$340 / month
- Full Essential plan, and
- Shop Now
- Instant exchange
- Bonus credit
- Fraud prevention
- More at link below ↓
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (243)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for streamlining the returns and exchanges process, noting its ability to convert refunds into exchanges and enhance customer satisfaction. Features like comprehensive analytics, a "Shop Now" option, and printerless returns integrate well with systems like WMS and Shopify. The app's customer support is praised for its responsiveness and helpful onboarding process, with regular updates enhancing its functionality.
I recently experienced outstanding service from the Loop Customer Support team during our transition to a new warehouse. We had to integrate our new Warehouse Management System (WMS) with Loop, and the support team was incredibly efficient and helpful throughout the process. Their response time was impressively quick, often under an hour, and they provided clear guidelines. Additionally, they conducted a thorough audit of our settings to ensure everything was configured correctly. I truly appreciate their dedication and the smooth support they provided during this critical time.
We appreciate the kind words!
We’re so glad to hear our team made your warehouse transition seamless. Thanks for your continued trust in Loop - we’re always here to help 💙⭐️
Working with Loop has been one of the most seamless experiences. They have the most innovative and advanced return portal for our customers, and the ever-changing demands and requests of returns. There customer support team is fully-responsive, and always finds a solution, even in the most difficult of cases. They literally take care of everything, and they are the only return portal we recommend :)
Wow—this means the world to us! We pride ourselves on providing a seamless experience and always finding solutions for our customers. Thank you for trusting Loop as your go-to returns portal! 💙🙌
Loop is very user-friendly, and helps us streamline our return/exchange process. The best part is their support team! Anytime we have a question on specific orders, they always provide very thorough and easy-to-understand answers quickly. Would definitely recommend!
Thanks for the awesome review! We’re so glad to hear Loop is working well for you, and it’s great to know our support team is hitting the mark. Appreciate your recommendation! 🤩💙
Support
App support provided by Loop.
Resources
Launched
May 27, 2021
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, store analytics, Online Store
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Edit customers
Browsing behavior or customer data
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Edit products
Inventory, products, publications of products on sales channels, or collections
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Edit orders
Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, all order details, returns, shipping information, or third-party fulfillment
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View and Sync Discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit store analytics
Pixels
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Edit your Online Store
Checkout page
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Edit other data
Locations, Shopify Markets settings, or price rules
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