Loop Returns & Exchanges
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Automate your returns management to reduce costs, retain more revenue, and drive customer loyalty.
Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We help brands internationally improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop.
- Optimize return costs with Workflows, Logistics, Point of Sale, and more
- Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
- Protect against return fraud using Workflows, Custom Rules, and Blocklists
- Provide a premium experience with at-home pickup and simple, self-serve returns
- Build confidence with Tracking and learn about shopper behavior with Analytics
- Popular with stores like yours
- Based in United States
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
- Shopify POS
- Checkout
- Gorgias
- Klaviyo
- Shiphero
- NetSuite
- Attentive
- Global-E
Categories
Return options
Pricing
Offset
Free
- Returns software
- US return shipping labels
- Return Bars
- Advanced features
- Package protection
- More at link below ↓
Essential
$155 / month
- Unlimited destinations
- Automated return policies
- Carrier rate shopping
- Workflows
- More at link below ↓
Advanced
$340 / month
- Full Essential plan, and
- Shop Now
- Instant exchange
- Bonus credit
- Fraud prevention
- More at link below ↓
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (282)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for enhancing the returns and exchanges process, improving operational efficiency and customer satisfaction. It integrates smoothly with Shopify, features systematic tagging, a printerless returns option, and a "Shop Now" feature that boosts purchases. The app also offers robust analytics and compatibility with various Warehouse Management Systems. The support team is highly praised for their responsiveness and effectiveness, especially during holidays and off- ...
We've had a positive experience working with Loop Returns, particularly when it comes to customer support. We recently needed assistance configuring return tags across multiple Shopify instances, and the process was handled quickly and clearly.
✅ Highlights:
Responsive Support: Our inquiry was acknowledged and resolved within the same business day — a big plus when coordinating system-wide ...
Thank you for the thoughtful review! 🙌 We’re thrilled to hear that our team could provide clear, same-day support setting up those tags across your stores. Seeing what a ...
Wonderful app and even better customer service! We have been using Loop Returns for a little over a year and it has made our lives SO much easier.
Thanks for being with us for the past year 🥳 We’re thrilled that Loop has been such a game-changer for you!
I've had a few times where i have contacted Loop for support, and i must say all the staff are super friendly and quick to resolve any issues.
I have recently been in touch with Emma Pennington a few times, and she is brilliant! Nothing is too much trouble for her and she is very patient and understanding too.
I highly recommend Loop!
Thank you so much for the kind words! We’re lucky to have Emma on our team 💛 and are so glad you've had a great experience with us!
Support
App support provided by Loop.
Resources
Launched
May 27, 2021
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, store analytics, Online Store
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Edit customers
Customer data or browsing behavior
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Edit products
Inventory, products, publications of products on sales channels, or collections
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Edit orders
All order details, assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, returns, shipping information, or third-party fulfillment
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View and Sync Discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit store analytics
Pixels
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Edit your Online Store
Checkout page
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Edit other data
Locations, Shopify Markets settings, or price rules
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