Loop Returns & Exchanges

Loop Returns & Exchanges

Pricing
Free plan available
Popular with stores like yours
Based in United States
Highlights
Use directly in Shopify admin
Works with the latest themes
Rating
4.7 (308)
Developer
Loop

Automate returns, claims, tracking, and fraud prevention to boost loyalty and grow revenue.

Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand.

Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand. more
  • Optimize return costs with Workflows, Logistics, Point of Sale, and more
  • Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
  • Protect against return fraud using Workflows, Custom Rules, and Blocklists
  • Provide a premium experience with at-home pickup and simple, self-serve returns
  • Build confidence with Tracking and learn about shopper behavior with Analytics
Popular with stores like yours
Based in United States
Highlights
Use directly in Shopify admin
Works with the latest themes

Languages

English

Works with

Pricing

Checkout+

Free

  • Returns software
  • US & Canada domestic return labels
  • Return Bars
  • Advanced features
  • Package protection
  • More at link below ↓

Essential

$155 / month

  • Unlimited destinations
  • Automated return policies
  • Carrier rate shopping
  • Workflows
  • More at link below ↓

Advanced

$340 / month

  • Full Essential plan, and
  • Shop Now
  • Instant exchange
  • Bonus credit
  • Fraud prevention
  • More at link below ↓

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (308)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining return and exchange processes, enhancing customer satisfaction and operational efficiency. It features a user-friendly interface, integration with Warehouse Management Systems, and customizable policies. The "Shop Now" feature boosts customer spending during exchanges. Merchants appreciate the responsive support team, seamless Shopify integration, and continuous feature updates, making it a valuable tool for managing returns and exchanges efficiently.

August 22, 2025

I emailed a question about a major issue we had for getting a specific type of label. Not sure if it was even something that could be done. To my surprise it was not just answered but the steps given and care to address my follow up questions and confirm I was on the right track. I greatly appreciate true, real life help from customer service - AI can not match this service. Thank you for all your help Loop CX!

The Office of Angela Scott
United States
Over 5 years using the app
July 18, 2025

We have had a great experience with Loop, its really smoothed out our returns processes and allowed us to offer so much more to our customers than just a return and refund. I would like to highlight the Loop customer service. We have several integrations running into Loop, the main one being Brightpearl. We recently had an integration issue we needed resolved and the team did a brilliant job in getting this sorted quickly for us while keeping us updated through the whole process and even checking in a week after the fix to make sure everything was still running as expected. Cannot recommend Loop enough.

TBCo
United Kingdom
11 months using the app
Loop replied August 20, 2025

Hearing how Loop has streamlined your returns and helped you deliver more for your customers means everything to us 💙 Thank you so much for your review!

June 24, 2025

Loop Returns and Exchanges work great with our Shopify store. I have received nothing by great customer service while they helped onboard us to the Offset program and anytime I have an issue they not only respond quickly but actually help and do things like pre-build the workflow for what I need vs just sending links for me to figure it out on my own. I highly recommend Loop.

Hem Support Wear
United States
10 months using the app
Loop replied July 18, 2025

So glad to hear Offset is working well for you! Happy our team made setup seamless! 🙌

Support

App support provided by Loop.

Developer

Loop

PO Box 16250, Columbus, OH, 43126, US

Launched

May 27, 2021

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View personal data:

Customers, store owner

  • Customers

    Name, email address, phone number, physical address, geolocation, IP address, browser and operating system, browsing behavior, client ID cookie

  • Store owner

    Name, email address, phone number, physical address

View and edit store data:

Customers, products, orders, discounts, gift cards, store analytics, Online Store

  • Edit customers

    Customer data or browsing behavior

  • Edit products

    Inventory, product listings, products, publications of products on sales channels, or collections

  • Edit orders

    All order details, assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, returns, shipping information, or third-party fulfillment

  • View and Sync Discounts

    Discount codes and promotions

  • Edit gift cards

    Gift cards

  • Edit store analytics

    Pixels

  • Edit your Online Store

    Checkout page

  • Edit other data

    Locations, Shopify Markets settings, or price rules

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