Loop Returns & Exchanges

Loop Returns & Exchanges

From $59/month. Additional charges may apply.
Rating (4.1)
Reviews
Developer
Loop

Highlights

Speed tested
  • No impact to your online store

About this app

Launched

May 27, 2021

Languages

English

Integrates with

Recharge, Gorgias, Klaviyo, ShipHero, and dozens more

Fits seamlessly into

Point of Sale

Loop helps brands deliver their ideal post-purchase experiences

Loop helps Shopify brands improve their returns experience. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We've automated more than 22 million returns and retained more than $700 million in revenue for Shopify's most- loved brands including Allbirds, Princess Polly, and Marine Layer.

  • Empower you with the tools you need to optimize return costs
  • Retain revenue on the inevitable returns while creating repeat customer
  • Prevent return losses and abuse without punishing your best customers
  • Support you with the capabilities to proactively reduce return rates

Pricing

Essentials - 500

$59/month

Save time, reduce costs, and retain revenue. Starting at $59/mo for up to 500 returns/yr

  • 2 Destinations, 1 Policy
  • Variant Exchange
  • Automatic Return Approval
  • Dynamic Fees
  • Cross-Border Shipping
  • Gift Returns
  • Store Credit
  • Custom URL

Essential

$165/month

Save time, reduce costs, and retain revenue. Customizable with add-ons. Starting at $165/mo for 1,000 returns/yr

  • Includes all of Essentials - 500
  • Customizable with Add-Ons
  • Up to 1,000 returns/year

Advanced

$375/month

Generates new revenue, delight customers, & increase LTV. Starting at $375/mo for 1,000 returns/yr

  • Includes all of Essential
  • Unlimited Destinations
  • Unlimited Return Policies
  • Shop Now
  • Bonus Credit
  • Stripe

Essentials - 500

$59/month

Save time, reduce costs, and retain revenue. Starting at $59/mo for up to 500 returns/yr

  • 2 Destinations, 1 Policy
  • Variant Exchange
  • Automatic Return Approval
  • Dynamic Fees
  • Cross-Border Shipping
  • Gift Returns
  • Store Credit
  • Custom URL

Essential

$165/month

Save time, reduce costs, and retain revenue. Customizable with add-ons. Starting at $165/mo for 1,000 returns/yr

  • Includes all of Essentials - 500
  • Customizable with Add-Ons
  • Up to 1,000 returns/year

Advanced

$375/month

Generates new revenue, delight customers, & increase LTV. Starting at $375/mo for 1,000 returns/yr

  • Includes all of Essential
  • Unlimited Destinations
  • Unlimited Return Policies
  • Shop Now
  • Bonus Credit
  • Stripe

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

24 reviews
Overall rating
4.1
Counts per rating level
  • 79% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 13% of ratings are 1 stars
December 7, 2022

We've been using Loop for quite some time now, and it has completely changed our return/exchange game. New features are continually being introduced, and our account success manager is a gem! Overall, we've had a very positive and smooth experience with Loop. Would highly recommend!

Joyride Harness
United States
November 21, 2022

Love that this app continues to keep customers and merchants comfort in mind. They continue to vamp up the features so that returns and exchanges process can run as smoothly as possible. Also Dess Everhart has been such a great point of contact-- she's quick to resolve issues or concerns and very friendly.

Mediclo
United States
Time spent using app: About 2 years
November 20, 2022

Horrible customer service and completely overpriced. App is missing a ton of critical features. I used it for over a year, willing to over pay. When I insisted to cancel, guess what they kept on billing me. Dess said she would let me know, bill came in anyway. I do not want your service stop forcing it on my company. Shop around the Shopify App Store lots of better cheaper solutions.

Urban Modesty
United States
Time spent using app: Almost 2 years

About this app

Launched

May 27, 2021

Languages

English

Integrates with

Recharge, Gorgias, Klaviyo, ShipHero, and dozens more

Fits seamlessly into

Point of Sale

Built by Loop

About Loop

1 app

4 average rating

1 year building apps for the Shopify App Store

Support

Send a message

support@loopreturns.com

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