Loop Returns & Exchanges
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Automate your returns management to reduce costs, retain more revenue, and drive customer loyalty.
Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We've helped over 4,000 brands including Princess Polly, Allbirds, and Marine Layer improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop.
- Optimize return costs with Workflows, Logistics, Point of Sale, and more
- Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
- Protect against return fraud using Workflows, Custom Rules, and Blocklists
- Provide a premium experience with at-home pickup and simple, self-serve returns
- Build confidence with Tracking and learn about shopper behavior with Insights
- Highlights
- Popular with businesses in United States
- Works with the latest themes
Launched
May 27, 2021
Languages
English
Categories
Works with
Shopify POS, Checkout, Gorgias, Klaviyo, Shiphero, NetSuite, Attentive, Global-EPricing
Starter
$29 / month
- 1 Destination, 1 Policy
- Variant Exchanges
- Auto Return Approval
- Dynamic Fees
- Gift Receipts
- Store Credit
- Negotiated Rates
- More at link below
Essential
$163 / month
- Full Starter plan, and
- Unlimited destinations
- Unlimited return policies
- Dynamic fees
- Printerless returns
- Optional Add-Ons
- More at link below
Advanced
$373 / month
- Full Essential plan, and
- Unlimited destinations
- Store credit incentive
- Shop Now
- Bonus credit
- Optional Add-Ons
- More at link below
Starter
$29 / month
- 1 Destination, 1 Policy
- Variant Exchanges
- Auto Return Approval
- Dynamic Fees
- Gift Receipts
- Store Credit
- Negotiated Rates
- More at link below
Essential
$163 / month
- Full Starter plan, and
- Unlimited destinations
- Unlimited return policies
- Dynamic fees
- Printerless returns
- Optional Add-Ons
- More at link below
Advanced
$373 / month
- Full Essential plan, and
- Unlimited destinations
- Store credit incentive
- Shop Now
- Bonus credit
- Optional Add-Ons
- More at link below
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (159)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for streamlining the return/exchange process, enhancing customer experience, and saving time for customer service teams. They value its seamless Shopify integration, customizable policies, and intuitive interface. The app's analytics feature is praised for providing insights into return reasons, aiding in data-driven decisions. Features like "Shop Now" and "Instant Exchange" are noted for retaining revenue. The app's customer service is often commended for their responsiveness and expertise. The onboarding process is smooth, with necessary support provided. Some merchants report a positive revenue impact due to the app's ability to promote exchanges over returns.
I recently reached out to Loop to check about the connection process when updating our Shopify theme. Their customer service was incredibly helpful and quick getting back to me. They explained things thoroughly, sent links to support docs, and checked my specific site to make sure things were in good shape. Their support docs were better than many apps' docs' I have used, and the responses were so fast. Thanks Loop for being such a great Shopify app!!
Thanks for sharing your great experience with our customer service team! 🙌
Working with Loop has been great so far! The app integrates seamlessly with the other platforms we utilize. The analytics have been very helpful for our business. Our Merchant Success representative has been super diligent in providing support and assistance. Would definitely recommend the platform to others!
We appreciate your ongoing support over the years! Thanks for taking the time to leave this thoughtful review 💙
Loop is fantastic! It has all the features we want and some that we didn't even know we needed! The Workflow feature helped us become way more efficient. Definitely worth the price of the app.
Support
Loop can answer any questions you have about Loop Returns & Exchanges.
Resources
Featured in
Tech stack
Underwear pioneer Thinx
Tech stack
Fashion brand Princess Polly
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