Loop Returns & Exchanges

Loop Returns & Exchanges

From $29/month. Additional charges may apply.
Rating (4.3)
Reviews
Developer

Highlights

Speed tested
  • No impact to your online store

About this app

Launched

May 27, 2021

Languages

English

Integrates with

Gorgias, Klaviyo, and dozens more, Yotpo, Zendesk, Shiphero

Fits seamlessly into

Point of Sale

Loop helps brands deliver their ideal post-purchase experiences

Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. Loop is customizable to address your brand's specific needs at every stage of growth. We've helped brands like Princess Polly, Allbirds, and Marine Layer improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop.

Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. Loop is customizable to address your brand's specific needs at every stage of growth. We've helped brands like Princess Polly, Allbirds, and Marine Layer improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop. more
  • Empowers you with the tools you need to optimize return costs
  • Transforms returns from a cost center to a profit center
  • Prevents return losses and abuse without punishing your best customers
  • Supports you with the capabilities to proactively reduce return rates
  • Offers cost-effective, premium returns experiences

Pricing

Usage-based Plan

$29/month

Usage-based Plan: Pricing based on monthly fee plus return volume, starts at $29/mo

  • All the same functionality as our Flat-Fee Starter Plan
  • Flexible pay structure
  • More at link below

Starter

$59/month

Flat-fee plan: For merchants ready to automate returns. Starts at $59/mo for up to 1K returns/yr

  • 1 Destination, 1 Policy
  • Variant Exchanges
  • Auto Return Approval
  • Dynamic Fees
  • Gift Receipts
  • Store Credit
  • Negotiated Rates
  • More at link below

Essential

$165/month

Flat-fee plan: For merchants who need customized returns for less. Starts at $165/mo for over 1K returns/yr

  • Full Starter plan, and
  • 2 destinations
  • Unlimited return policies
  • Dynamic fees
  • Printerless returns
  • Optional Add-Ons
  • More at link below

Advanced

$375/month

Flat-fee plan: For merchants ready to capture more returns revenue. Starts at $375/mo for 1K returns/yr

  • Full Essential plan, and
  • Unlimited destinations
  • Store credit incentive
  • Shop Now
  • Bonus credit
  • Optional Add-Ons
  • More at link below

Usage-based Plan

$29/month

Usage-based Plan: Pricing based on monthly fee plus return volume, starts at $29/mo

  • All the same functionality as our Flat-Fee Starter Plan
  • Flexible pay structure
  • More at link below

Starter

$59/month

Flat-fee plan: For merchants ready to automate returns. Starts at $59/mo for up to 1K returns/yr

  • 1 Destination, 1 Policy
  • Variant Exchanges
  • Auto Return Approval
  • Dynamic Fees
  • Gift Receipts
  • Store Credit
  • Negotiated Rates
  • More at link below

Essential

$165/month

Flat-fee plan: For merchants who need customized returns for less. Starts at $165/mo for over 1K returns/yr

  • Full Starter plan, and
  • 2 destinations
  • Unlimited return policies
  • Dynamic fees
  • Printerless returns
  • Optional Add-Ons
  • More at link below

Advanced

$375/month

Flat-fee plan: For merchants ready to capture more returns revenue. Starts at $375/mo for 1K returns/yr

  • Full Essential plan, and
  • Unlimited destinations
  • Store credit incentive
  • Shop Now
  • Bonus credit
  • Optional Add-Ons
  • More at link below

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

31 reviews

Overall rating
4.3
Counts per rating level
  • 84% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
January 19, 2023

Really great app! Our customers love the ease of using Loop for Returns and Exchanges. Also, love how quickly Loop has updates and is eager to hear feedback to improve the platform and customer experience.

Andie
United States
Time spent using app: Over 1 year
Loop replied January 24, 2023

Thanks for taking the time to leave us this review! It's so great to hear you and your customers are loving Loop.

And yes! We love hearing feedback to improve our platform for our merchants.

January 13, 2023

Our customers love Loop, and we do too. A great user interface for admins and customers and abundant customization of returns and exchanges are why we chose the software in the first place. It's easily the best returns software in e-commerce.

One thing we love is that the Loop team continued to develop incredible features and consistently add value to what we were already paying for.

Honeycloth
United States
Time spent using app: About 1 year
Loop replied January 24, 2023

Thanks for taking the time to leave us this review! It's awesome to hear that both you and your customers love Loop.

December 29, 2022

Our store has been integrated with Loop for the last 18 months. Our customers and our team have found this system easy to use and a positive impact to efficiency. The loop team have been supportive partners. Offering timely resolution to system errors as they arise as well as taking feedback for improvements into account with product updates. We are so very glad to be integrated partners with the Loop team.

Petal & Pup USA
United States
Time spent using app: Over 1 year
Loop replied January 10, 2023

Thanks for taking the time to leave us this review! We love hearing about your positive experience with Loop and how we've helped positively impact your team's efficiency.

About this app

Launched

May 27, 2021

Languages

English

Integrates with

Gorgias, Klaviyo, and dozens more, Yotpo, Zendesk, Shiphero

Fits seamlessly into

Point of Sale

Built by Loop

About Loop

4.3 average rating

1 year building apps for the Shopify App Store

Support

Send a message

support@loopreturns.com

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