Subscriptions by Loop

Set up was straightforward and their support guided me through the small issue I had promptly. Can't recommend enough!

We changed from Recharge to Loop in Nov 2022 as Recharge didn't have all the features we needed and we found Recharge's support slow and at times very average. In contrast, the guys from Loop have been fantastic during the migration and whenever we encountered a problem they'd fix it overnight and were always available via phone or video conference which made the migration very smooth. I thought that once migrated the support would maybe drop and get worse, but this has not been the case. In January 2023 we overhauled our website and wanted to add a fairly customised bundle feature and again, Loop has offered exceptional customer service during this process. Our web development agency had the same feedback regarding Loop and was very impressed with the help of Loop (thanks Lesle, Vivek, and Piyush!) and they were dealing with Recharge at the same time for another client so had a straight comparison. Apart from the exceptional service, Loop offers better reporting, a better dashboard, and just better features at a better cost. I can highly recommend them to anyone in need of a good app (partner) to drive subscriptions.

We have not been using Loop Subscriptions for very long, but we are extremely satisfied. I was nervous about the initial transition, but Abel went above and beyond answering my many questions and our migration went flawlessly. Abel & the team are remarkably responsive and are quick to resolve any issues you might have. I am seriously blown away by the Customer Service they provide as well as the product.